Manish Chamoli
Dehradun
Summary
Salesforce Certified Administrator and Agentforce Specialist with a strong track record in application configuration and custom development. Demonstrated success in optimizing business processes and improving user experience through innovative solutions. Expertise in leveraging Salesforce tools to drive efficiency and enhance operational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesforce Developer
G4S India IT Services
02.2021 - Current
- Developed Apex classes, triggers, and batch jobs to meet diverse functional requirements.
- Integrated third-party applications with Salesforce to enhance operational efficiency.
- Synchronized Accounts and Opportunities from Netsuite to Salesforce using Mulesoft Composer.
- Created batch and scheduled classes for efficient bulk data updates on Opportunities and Contracts.
- Deployed metadata through Copado, Workbench, Change Set, and VS Code
- Implemented enhancements and resolved bugs reported by regional stakeholders promptly.
- Conducted thorough software testing prior to user delivery to ensure quality.
- Designed custom Salesforce applications to streamline business processes and improve user experience.
Salesforce Administrator
PeopleScout- TrueBlue Company
11.2019 - 02.2021
- Collaborated with Sales Team to gather feedback and align business requirements.
- Streamlined Leads, Accounts, Contacts, and Opportunities layouts by removing unnecessary fields.
- Integrated LinkedIn Sales Navigator with Salesforce to enhance sales processes.
- Resolved Marketo to Salesforce Lead Sync issues to ensure data accuracy.
- Developed a project for internal Product support team to improve efficiency.
- Administered Salesforce platform, ensuring data integrity and effective user access management.
- Configured custom objects, fields, formulas, and workflows to meet organizational needs.
- Created comprehensive reports and dashboards in Salesforce to fulfill business requirements.
Process Workflow Analyst
Encore Capital Group
06.2018 - 10.2019
- Designed page and search layouts, custom tabs, email templates, and accessibility rules.
- Analyzed requirements and resolved issues to enhance system functionality.
- Mentored team members on technical challenges, delivering effective solutions.
- Migrated data from legacy systems to Salesforce, ensuring accuracy and integrity.
- Developed custom objects, tabs, validation rules, and process builders to streamline processes.
- Executed tasks following Agile methodology and provided regular updates to clients.
Enterprise Support Engineer
Arvato
08.2016 - 05.2018
- Delivered comprehensive data backup and recovery solutions to enterprise accounts.
- Worked with NetApp and Acronis for effective data management across PC, Hyper-V, and VMware platforms.
Technical Support Officer
Convergys
08.2016 - 05.2018
- Diagnosed hardware and software faults to resolve system and network issues.
- Monitored and maintained computer systems and networks for optimal performance.
- Established user accounts and profiles while managing password issues in Active Directory.
Education
Master of Computer Applications -
Graphic Era University
DehradunBachelor of Computer Science -
Graphic Era University
DehradunSenior Secondary School -
Pine Hall School
DehradunSkills
- Salesforce administration and customization
- Apex development and SOQL queries
- Trigger and flow management
- Implementation of business rules with validation
- Salesforce Flows
- Agentforce
Certification
- Salesforce Certified Administrator
- Agentforce Specialist
Timeline
Salesforce Developer
G4S India IT Services
02.2021 - Current
Salesforce Administrator
PeopleScout- TrueBlue Company
11.2019 - 02.2021
Process Workflow Analyst
Encore Capital Group
06.2018 - 10.2019
Enterprise Support Engineer
Arvato
08.2016 - 05.2018
Technical Support Officer
Convergys
08.2016 - 05.2018
Master of Computer Applications -
Graphic Era University
Bachelor of Computer Science -
Graphic Era University
Senior Secondary School -
Pine Hall School
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