Results-driven operations leader with 4+ years of experience working with global brands internationally, specializing in business process governance, service optimization, and risk management. Passionate about streamlining processes, enhancing customer experiences, and resolving challenges promptly to build trust and brand loyalty. Known for driving efficiency while maintaining high standards of operational excellence across international teams.
- Service Governance & Risk Mitigation: Escalation Management, Process Audits, Risk Assessment Understanding, Conflict Resolution
- Leadership & Culture: Team Mentorship, Strategic Communication
- Operational Technology: CRM Administration (Salesforce, Greenway), PMS/Hospitality Systems (OPERA), Data Management
Generative AI Mastermind, Outskill, September 2025
Competition Law, Europcar Mobility Group, January 2024
Code of Conduct, Europcar Mobility Group, September 2024
I have actively volunteered with reputable organizations such as the National Deaf Children Society and Great Ormond Street Hospital, London. Through these experiences, I have developed key skills including communication, empathy, cultural sensitivity, teamwork, problem-solving, and event coordination.