Manish Chandran T
Manager Delivery Operations
Kochi
Summary
A dynamic Business Operation Manager with over 7 years of experience in the fields of e-commerce hub management and grocery retail operations. Demonstrated capability in leading large team, multi-site operations, vendor management, last-mile delivery and expertise in back-end and front-end retail operations
Overview
8
8
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Manager – Delivery Operations
Fresh To Home
05.2021 - Current
- Responsible for planning, coordinating, and monitoring last mile operations of the company owned delivery hubs in Kerala Achievements/Task
Hub Manager
Flipkart
09.2019 - 04.2021
- In-charge of Hub operations and full ownership of Last Mile Delivery performance parameters of 14 delivery centers managed by third party vendors
- Achievements/Tasks
- Received, Processed, and Dispatched over 112000 shipments and monitored delivery of these shipments across 14 centers during Flipkart Big Billion Days 2020 ( Oct 18 - Oct 31) with over 90% conversion and more than 95% NPS
- Achieved 96% Customer Satisfaction score during the year 2020 despite operational roadblocks created by Covid
- SKILLS
- CPD (Customer Promise Date) breach was less than 0.03%
- Collected RCA for undelivered shipments
- SALES
- Driven end to end warehouse operations : inbound, inventory, outbound and returns
- LM Delivery
- Reviewed process and service quality achievements of vendor and take necessary actions for improvements
- SCM
- Retail Operations
- Support in resolving vendor grievances by way of necessary feedback to operations and accordingly taking steps for corrective actions
- P&L
- Area Management
- Forecast future needs and plan for manpower
- And hire and organize induction training for them
- Team Management
- Generate various reports and conduct daily/weekly /monthly review meetings with the vendor
- Inventory Management
- Warehouse Operations
Store Manager
Reliance Retail Ltd
05.2015 - 07.2019
- Spearhead entire store operations, sales and customer service of various Reliance Fresh stores in Eranakulam and Trissur District
- Customer Service
- Achievements/Tasks
- Stakeholder Management
- Hit and exceeded sales KPI’s in
Store Manager
J Mart Supermarket
05.2014 - 05.2015
- Tasks
- Managed entire back end and front and store operation
- Driving sales and customer service
- Maintain hygiene in store and keep store vicinity neat and clean at all times
Associate Sales Manager
IndusInd Bank
01.2014 - 05.2014
- Acquire customers for current accounts, saving accounts & term deposits by ensuring a high class service experience
- Manage customer on-boarding & relationship and ensure the accounts are active
- Cross-sell other products of the bank
Education
Executive Post Graduate Programme - Operations And Supply Chain Management
Indian Institute of Management
Kozhikode 01.2022 - Current
MBA - Finance and Operation
MG University
B.Sc. - Computer Science
MG University
Skills
Supply Chain Management
Budgeting and forecasting
Cost reduction strategies
Staff Management
Operations management
P&L Management
Startups and turnarounds background
Cost reduction and containment
Delivery monitoring
Certification
Training Program on Lean Six Sigma Green Belt By Simplilearn
Timeline
Executive Post Graduate Programme - Operations And Supply Chain Management
Indian Institute of Management
01.2022 - Current
Manager – Delivery Operations
Fresh To Home
05.2021 - Current
Hub Manager
Flipkart
09.2019 - 04.2021
Store Manager
Reliance Retail Ltd
05.2015 - 07.2019
Store Manager
J Mart Supermarket
05.2014 - 05.2015
Associate Sales Manager
IndusInd Bank
01.2014 - 05.2014
MBA - Finance and Operation
MG University
B.Sc. - Computer Science
MG University