Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manish Chandran T

Manager Delivery Operations
Kochi

Summary

A dynamic Business Operation Manager with over 7 years of experience in the fields of e-commerce hub management and grocery retail operations. Demonstrated capability in leading large team, multi-site operations, vendor management, last-mile delivery and expertise in back-end and front-end retail operations

Overview

8
8
years of professional experience
1
1
year of post-secondary education
6
6
Certifications

Work History

Manager – Delivery Operations

Fresh To Home
05.2021 - Current
  • Responsible for planning, coordinating, and monitoring last mile operations of the company owned delivery hubs in Kerala Achievements/Task

Hub Manager

Flipkart
09.2019 - 04.2021
  • In-charge of Hub operations and full ownership of Last Mile Delivery performance parameters of 14 delivery centers managed by third party vendors
  • Achievements/Tasks
  • Received, Processed, and Dispatched over 112000 shipments and monitored delivery of these shipments across 14 centers during Flipkart Big Billion Days 2020 ( Oct 18 - Oct 31) with over 90% conversion and more than 95% NPS
  • Achieved 96% Customer Satisfaction score during the year 2020 despite operational roadblocks created by Covid
  • SKILLS
  • CPD (Customer Promise Date) breach was less than 0.03%
  • Collected RCA for undelivered shipments
  • SALES
  • Driven end to end warehouse operations : inbound, inventory, outbound and returns
  • LM Delivery
  • Reviewed process and service quality achievements of vendor and take necessary actions for improvements
  • SCM
  • Retail Operations
  • Support in resolving vendor grievances by way of necessary feedback to operations and accordingly taking steps for corrective actions
  • P&L
  • Area Management
  • Forecast future needs and plan for manpower
  • And hire and organize induction training for them
  • Team Management
  • Generate various reports and conduct daily/weekly /monthly review meetings with the vendor
  • Inventory Management
  • Warehouse Operations

Store Manager

Reliance Retail Ltd
05.2015 - 07.2019
  • Spearhead entire store operations, sales and customer service of various Reliance Fresh stores in Eranakulam and Trissur District
  • Customer Service
  • Achievements/Tasks
  • Stakeholder Management
  • Hit and exceeded sales KPI’s in

Store Manager

J Mart Supermarket
05.2014 - 05.2015
  • Tasks
  • Managed entire back end and front and store operation
  • Driving sales and customer service
  • Maintain hygiene in store and keep store vicinity neat and clean at all times

Associate Sales Manager

IndusInd Bank
01.2014 - 05.2014
  • Acquire customers for current accounts, saving accounts & term deposits by ensuring a high class service experience
  • Manage customer on-boarding & relationship and ensure the accounts are active
  • Cross-sell other products of the bank

Education

Executive Post Graduate Programme - Operations And Supply Chain Management

Indian Institute of Management
Kozhikode
01.2022 - Current

MBA - Finance and Operation

MG University

B.Sc. - Computer Science

MG University

Skills

    Supply Chain Management

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Certification

Training Program on Lean Six Sigma Green Belt By Simplilearn

Timeline

Executive Post Graduate Programme - Operations And Supply Chain Management

Indian Institute of Management
01.2022 - Current

Manager – Delivery Operations

Fresh To Home
05.2021 - Current

Hub Manager

Flipkart
09.2019 - 04.2021

Store Manager

Reliance Retail Ltd
05.2015 - 07.2019

Store Manager

J Mart Supermarket
05.2014 - 05.2015

Associate Sales Manager

IndusInd Bank
01.2014 - 05.2014

MBA - Finance and Operation

MG University

B.Sc. - Computer Science

MG University

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Manish Chandran TManager Delivery Operations