Manish Choudhary
Zirakpur
Summary
Hospitality operations leader with 16+ years across luxury and mid-scale brands, delivering consistent brand standards through housekeeping oversight and team leadership. Strengths include cost control, manpower planning, and guest satisfaction improvement. Skilled in strategic planning, operational efficiency, and fast issue resolution to sustain high productivity.
Overview
19
19
years of professional experience
Work History
Room Division Manager (Housekeeping)
Homotel Chandigarh (Sarovar Hotels)
10.2025 - Current
- As the Room Division Manager, my primary responsibility is to ensure the seamless operation of both the front office and housekeeping departments. Together, we work to deliver exceptional guest services and maintain the highest standards of cleanliness and comfort in our accommodations.
- Managed daily operations of hotel division to ensure smooth functionality.
- Implemented guest service standards to enhance customer satisfaction.
- Developed operational policies to improve efficiency and service quality.
- Coordinated with vendors for supplies and services needed for operations.
Executive Housekeeper
Homotel Chandigarh (Sarovar Hotels)
04.2021 - 09.2025
- Directed daily operations for housekeeping and laundry departments, ensuring seamless service across 114 rooms, two banquet halls, restaurant, bar, gym, and meeting spaces.
- Executed guestroom renovation project without any downtime.
- Implemented standardized SOPs across sub-departments to uphold brand integrity.
- Boosted guest satisfaction ratings on TripAdvisor and KEPSLA through effective strategies.
- Mentored supervisors, enabling their advancement to executive roles and fostering leadership within the team.
Assistant executive housekeeper
Lemon Tree Hotel, Hinjewadi, Pune
Pune
08.2018 - 04.2020
- Managed daily departmental operations to ensure seamless service delivery and guest satisfaction.
- Engaged with guests and conducted property rounds to enhance guest experience and address concerns proactively.
- Supervise both In-house and Outsourced Laundry.
- Created duty roster to ensure adequate staffing during shifts. & Allocation, checklist for all registers maintenance.
- Conducted daily departmental training on SOPs for guest area interactions and safe use of chemicals, tools, and equipment to maintain high service standards.
- Monitoring the team member's performances for further development.
- Verified all VIP arrivals to prepare for exceptional guest experiences. arrival, Long stayer & Ex-Com members.
- Managed vendor relationships to ensure quality and cost-effectiveness. for cost & quality assurance.
- Preparing purchase orders in coordination with store manager.
- Stay in constant communication with Engineering Department for proper upkeep of the property.
- Compliance of all quarterly audit records & reports.
- Training on PMS (prolific, touche, protel)
- 124 rooms property with a restaurant, bar, banquet, meeting rooms, gym & swimming pool. Having overall 32 staff in the department including SHI (speaking & hearing impaired) associates.
Assistant Manager
Hyatt Regency Amritsar
11.2016 - 07.2018
- Managed 248-room property alongside housekeeping manager, overseeing two banquet halls, spa, gym, swimming pool, two restaurants, bar, and lounge.
- Facilitated smooth departmental operations, enhancing overall guest satisfaction.
- Handled the entire department in the absence of HOD.
- Deputed as MOD of Hotel on multiple occasions.
- Conducted regular inspections of all areas to ensure cleanliness and orderliness.
- Communicated with team leaders to allocate and release rooms.
- Constantly communicate with front office and the maintenance department for proper end to end operation.
- Coordinated duty roster and staff allocation, including leave planning.
Team Leader
Hyatt Amritsar
01.2014 - 01.2016
- Led team briefings to align on daily objectives and updates.
- Monitored staff performance and collaborated with manager to identify growth opportunities.
- Coordinated with contracted vendors for glass cleaning, stone polishing, and carpet care to maintain facility standards.
- Performed regular planned preventive maintenance on equipment and facilities. & Deep cleaning of guest rooms.
- Checking departure & occupied rooms.
Team Coordinator & Desk Coordinator
Ista Hotel
01.2012 - 01.2014
- Oversaw staffing and scheduling for team of employees to keep workflows running efficiently.
- Coordinated daily operations for guest services and front desk activities.
- Maintained accurate records of guest feedback and service requests.
- Implemented inventory tracking for supplies and equipment needs.
Team member GSA
Ista Hotel
01.2010 - 01.2012
- Coordinated with team members to ensure timely room turnovers.
- Cleaned and sanitized guest rooms following hotel standards.
- Replenished supplies and amenities in guest accommodations consistently.
- Assisted guests with special requests to enhance their stay experience.
- Reported maintenance issues to management for prompt resolution.
- Managed laundry duties, including washing, folding, and distributing linens.
- Maintained inventory of cleaning supplies and notified supervisors when restocking was needed.
- Followed safety protocols while handling cleaning chemicals and equipment.
ITC Hotel, The sonar Kolkata- A Luxury collection
01.2008
- Industrial Training & Job Training.
Education
B.SC Degree - Hotel & Hospitality administration
IHM Guwahati
01-2010
Higher secondary and senior secondary schooling -
CBSE board of India
Skills
- Operations: Renovation Management, Rooms & Public Area Maintenance, Laundry operation, Facility Maintenance, Guest Services Management, Operational Efficiency
- Financial: Inventory Control, Capex & Opex Planning
- Training development
- Staff training
- Financial: Inventory Control
- Capex & Opex Planning
- Software: Opera PMS, IDS Next, MS Office Suite
- Health standards
- Guest service
Personal Information
- Title: Room Division Manager (Housekeeping)
- Date of Birth: 1988-07-14
- Marital Status: Married
Professional Awards & Recognition
- Won HOD of the year award for 2022-2023, Best department award for 2023-2024, Housekeeper of the year recognition entire Sarovar Group 2023-2024, Housekeeper of the year recognition at 15th Hotelier India awards 2023-2024, Won Housekeeper of the year award among entire Sarovar group 2024-2025, Won Housekeeper of the year award at 16th Hotelier India awards 2024-2025
- Received multiple guest recognition rewards for upkeep of the property & Guest Interaction., Awarded as Student of the year for batch 2007-2010, Batch Topper in the second year 2008-2009, Won 3 academic awards from 2007-2010, Highest marks in Housekeeping operation, Food & Beverage service and Front office operation.
Key Achievements
Renovation expertise: We have successfully completed the renovation of the entire Hotel 248 rooms and Public areas with Preopening & take over as Hyatt Regency.
Timeline
Room Division Manager (Housekeeping)
Homotel Chandigarh (Sarovar Hotels)
10.2025 - Current
Executive Housekeeper
Homotel Chandigarh (Sarovar Hotels)
04.2021 - 09.2025
Assistant executive housekeeper
Lemon Tree Hotel, Hinjewadi, Pune
08.2018 - 04.2020
Assistant Manager
Hyatt Regency Amritsar
11.2016 - 07.2018
Team Leader
Hyatt Amritsar
01.2014 - 01.2016
Team Coordinator & Desk Coordinator
Ista Hotel
01.2012 - 01.2014
Team member GSA
Ista Hotel
01.2010 - 01.2012
ITC Hotel, The sonar Kolkata- A Luxury collection
01.2008
B.SC Degree - Hotel & Hospitality administration
IHM Guwahati
Higher secondary and senior secondary schooling -
CBSE board of India