Manish Dubey
Gurgaon
Summary
Dynamic Workforce Real-Time Analyst with expertise in real-time data analysis and workforce management software. Demonstrated ability to uncover operational improvements and enhance service levels, driving efficiency and stakeholder satisfaction.
Overview
4
4
years of professional experience
Work History
Workforce Real Time Analyst
Transcom
Gurugram
03.2025 - Current
- Optimized resource allocation efficiency by monitoring real-time workforce data.
- Forecasted staffing requirements through analysis of call volume trends.
- Adjusted schedules in collaboration with team leaders based on demand changes.
- Evaluated agent performance metrics using workforce management software.
- Enhanced service levels during peak periods by developing targeted strategies.
- Established processes and analyzed employee schedule adherence for insight generation.
- Uncovered operational improvement opportunities through comprehensive data assessments.
- Informed stakeholders of required staffing adjustments and updates.
Workforce Real Time Analyst
IEnergizer
Noida
02.2023 - 02.2025
- Monitored real-time workforce data to optimize resource allocation.
- Analyzed call volume trends to forecast staffing needs effectively.
- Collaborated with team leaders to adjust schedules based on demand.
- Utilized workforce management software to track agent performance metrics.
- Assisted in developing strategies for improving service levels during peak times.
- Communicated with stakeholders regarding staffing changes and adjustments needed.
- Identified opportunities for operational improvements through data analysis.
- Surveyed employees and conducted focus group meetings to collect job, organizational, and occupational information.
- Collaborated with senior and department leaders to develop and implement workforce plans.
- Handled all schedule-related requests, including PTO, shift swaps and overtime.
- Implemented quality assurance measures to ensure accurate data entry into the system.
- Provided technical support for internal software applications used for tracking employee hours.
- Participated in meetings with department heads to discuss staff scheduling needs.
- Maintained records of employee absences, tardiness, and other time-related issues.
- Monitored real-time labor performance metrics and identified areas for improvement.
Workforce Real Time Analyst
Tech Mahindra
Noida
06.2022 - 12.2022
- Enhanced resource allocation processes by monitoring real-time workforce data.
- Forecasted staffing requirements effectively through call volume trend analysis.
- Employed workforce management software to monitor agent performance metrics.
- Created strategies aimed at improving service levels during peak hours.
- Assessed labor performance metrics to identify key improvement areas.
Education
BBA - Business Administration
Ghanshyam Binani Academy of Management Sciences
Lucknow07-2021
Skills
- Real-time data analysis
- Workforce management software
- Staffing forecasts and scheduling
- Performance metrics evaluation
- Resource allocation strategies
- Team collaboration and communication
- Stakeholder engagement
- Operational improvements
- Problem solving techniques
- Data-driven decision making
- Microsoft Excel proficiency
- Forecasting accuracy and KPI monitoring
Timeline
Workforce Real Time Analyst
Transcom
03.2025 - Current
Workforce Real Time Analyst
IEnergizer
02.2023 - 02.2025
Workforce Real Time Analyst
Tech Mahindra
06.2022 - 12.2022
BBA - Business Administration
Ghanshyam Binani Academy of Management Sciences