Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Personal Information
Profile Snapshot
Timeline
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MANISH DWIVEDI

Mumbai

Summary

Dynamic IT Professional with 15 Years of Experience Senior IT leader with 15+ years of experience specializing in Project Management, Agile methodologies, and Quality Assurance. Proven track record of leading cross-functional teams and delivering complex IT projects across global markets. Expertise in implementing Agile frameworks, driving digital transformation initiatives, and ensuring exceptional product quality while maintaining strong stakeholder relationships.

Overview

15
15
years of professional experience

Work History

Senior Customer Success Manager

Knight Fintech
06.2023 - Current
  • Lead the project management and implementation of the Co-Lending product, ensuring it meets strategic business objectives
  • Direct a cross-functional team of 10+, fostering collaboration between development, marketing, and client services to drive project success
  • Manage all phases of the project lifecycle, focusing on risk management and stakeholder engagement to enhance customer satisfaction

QA Manager

SMS Outsourcing
11.2022 - 03.2023
  • Oversaw the testing strategy for JomPay, a leading online payment system in Malaysia, managing a team of QA engineers to ensure top-tier software delivery
  • Collaborated with Sales & Marketing to gather market insights, adjusting product features to enhance user experience and meet customer needs

Scrum Master

Nihilent Ltd
08.2018 - 08.2022
  • Facilitated Agile methodologies for MultiChoice, coaching teams on Scrum practices and driving adherence to Agile principles
  • Managed sprint planning, daily stand-ups, and retrospectives, leading to a 30% reduction in delivery times across multiple projects
  • Acted as a liaison between the Product Owner and development teams, ensuring clarity of requirements and prioritization of backlog items

Senior QA Analyst

Assimilate Solutions India Pvt. Ltd
08.2017 - 02.2018
  • Led QA initiatives for MRN3, managing a team of QA analysts and ensuring quality deliverables for a critical mortgage application
  • Engaged with stakeholders to define project requirements, aligning testing processes with business objectives and enhancing overall project outcomes

Analyst

Capgemini India Pvt. Ltd
08.2016 - 05.2017
  • Served as Technical Scrum Master for Talk-Talk, mentoring teams in Agile best practices and promoting a culture of continuous improvement
  • Led end-to-end delivery for functional area marketing, ensuring close collaboration with product owners and stakeholders

Lead Engineer

HCL Technologies
05.2011 - 03.2015
  • Managed testing for high-profile projects, including McDonald's global operations, ensuring compliance with client requirements

Sr. Associate

Wipro Ltd
10.2009 - 04.2011
  • Provided technical support for Talk-Talk, effectively troubleshooting client issues and ensuring high levels of service delivery

Education

B.Tech CS -

Uttar Pradesh Technical University
UP
06-2010

Skills

  • Windows 7
  • Windows XP
  • Z/OS
  • Unix
  • Quality Center (HP ALM)
  • ClearQuest
  • MySQL
  • Java
  • PM Smart
  • Jira
  • Quality Center
  • Selenium/Python
  • MS Project
  • Bug Tracker
  • Waterfall
  • SDLC
  • Agile
  • Scrum
  • XP
  • Kanban
  • Customer satisfaction
  • Customer relationship management

Languages

  • English
  • Hindi

Accomplishments

  • Successfully managed high-impact projects across diverse industries, consistently delivering on time and within budget.
  • Developed and implemented performance metrics that improved team efficiency by 25% and increased customer satisfaction scores by 15%.
  • Championed cross-functional collaboration, bridging gaps between technical and non-technical teams to drive project success.

Personal Information

Date of Birth: 05/28/85

Profile Snapshot

Project Manager, Scrum Master, Test Manager, Scaled Agile Certified, Extensive experience in guiding teams through Scrum practices and ensuring adherence to Agile principles, Successfully managed multiple projects across various geographies, ensuring alignment with business needs in dynamic, fast-paced environments, Proficient in capturing, analyzing, and documenting requirements while supporting effective communication with relevant parties

Timeline

Senior Customer Success Manager

Knight Fintech
06.2023 - Current

QA Manager

SMS Outsourcing
11.2022 - 03.2023

Scrum Master

Nihilent Ltd
08.2018 - 08.2022

Senior QA Analyst

Assimilate Solutions India Pvt. Ltd
08.2017 - 02.2018

Analyst

Capgemini India Pvt. Ltd
08.2016 - 05.2017

Lead Engineer

HCL Technologies
05.2011 - 03.2015

Sr. Associate

Wipro Ltd
10.2009 - 04.2011

B.Tech CS -

Uttar Pradesh Technical University

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MANISH DWIVEDI