Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
MANISH JHA

MANISH JHA

Summary

Dedicated Assistant Manager of Operations with expertise in process optimisation and productivity enhancement. Led teams in improving workflows and implementing cost-saving initiatives. Focused on problem-solving and conflict resolution to ensure efficient operations and customer satisfaction. Committed to fostering collaboration and driving continuous improvement.

Overview

12
12
years of professional experience

Work History

Assistant Manager of Operations cum Soft Skills Tr

TATA COMMUNITY INITITATIVES TRUST
06.2024 - Current
  • Designed and delivered soft skills training programmes covering communication, leadership, and interpersonal effectiveness for diverse learner groups
  • Facilitated team-building workshops to strengthen collaboration and workplace morale across cross-functional teams
  • Liaised with stakeholders to identify training needs and align programmes with organisational goals
  • Managed end-to-end operations of training programmes including logistics, scheduling, and resource allocation
  • Monitored training budgets, ensuring cost-effective utilisation of funds and providing regular financial reports to management
  • Conducted pre and post-training assessments to measure participant progress and presented impact reports to senior management

Senior Trainer and Soft Skills lead

SRI SATHYA SAI EDUCATIONAL TRUST
Surat , Gujarat
09.2021 - 05.2024
  • Executed training programmes within set timeframes, ensuring consistency and quality of delivery.
  • Developed innovative e-learning solutions that improved accessibility to training resources for remote employees.
  • Led high-quality workshops and tutorials online to deliver relevant, fresh content for voice and accent and soft skills.
  • Analysed training outcomes through data-driven approaches to demonstrate return on investment to stakeholders.
  • Managed training budgets, ensuring optimal allocation of resources for the development and implementation of training initiatives.
  • Evaluated quality and effectiveness of training programmes through established methods, providing actionable insights for continuous improvement.
  • Maintained up-to-date knowledge of industry trends, advancements in training methodologies, and regulatory requirements to provide relevant and current content.
  • Developed and implemented innovative e-learning modules, incorporating multimedia and interactive technologies to support remote learning.

SOFT SKILLS AND PERSONALITY DEVELOPMENT TRAINER

McKinsey , Project "Generation"
09.2019 - 07.2021
  • Mentored learners to enhance confidence and competence in subject matter.
  • Delivered training programmes within allocated timeframes.
  • Conducted regular assessments to evaluate trainee progress, identifying specific areas for targeted improvement.
  • Coordinated with department heads to identify training needs, aligning programmes with strategic goals.
  • Worked with students in setting and achieving attainable learning goals.
  • Maintained up-to-date knowledge of industry best practices to incorporate into training programmes.
  • Assessed student progress to respond to additional support needs.
  • Created successful training courses based on evaluation of student needs.
  • Designed customised training materials tailored to address specific needs of diverse teams within organisation.

Student Relationship Executive

IMPACT LANGUAGE AND TRAINING SERVICES
05.2016 - 07.2019
  • Ensured organisation complied with regulations and internal requirements, mitigating risks.
  • Established and maintained strategic relationships with clients, enhancing service delivery.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Developed successful strategies and policies, meeting organisational needs and implementing improvements.
  • Analysed reports, recommendations and requests from subordinate leadership, facilitating informed decision-making.
  • Evaluated departmental performance and developed improvements to key operations.

Social Mobilizer

AAMF (Adopt a Mother Foundation)
05.2014 - 04.2016
  • Developed and implemented community engagement strategies to foster social change and development.
  • Mobilised community volunteers for development projects, enhancing local participation and ownership of initiatives.
  • Organised public meetings and forums to engage residents in discussing community challenges and collaboratively identifying solutions.
  • Collaborated with local authorities and stakeholders to address community concerns.
  • Conducted surveys and research to identify community needs and resources, informing targeted interventions.
  • Provided support and counselling to individuals and families facing social challenges.
  • Delivered training sessions on independent living skills, empowering clients to manage their daily activities more effectively.
  • Prepared reports and presentations to update donors and stakeholders on project progress.
  • Participated in professional development workshops, staying abreast of best practices and emerging trends in community support work.

Education

Bachelor of Business Administration - FINANCE

IGNOU
New Delhi, IN-DL
01-2029

CERTIFICATION - CERTIFIED ENGLISH EMPLOYABLITIY AND ENTREPRENEURSHIP TRAINER

NSDC
New Delhi, IN-DL
01-2019

Bachelor of Science - BOTANY

University of Delhi
New Delhi, IN-DL
01-2015

Skills

  • Operations management
  • Project management
  • Strategic planning
  • Operational support
  • Stakeholder engagement
  • Training development
  • Team building
  • Leadership development
  • Communication skills

Accomplishments

  • Successfully cleared UPSC Civil Services Preliminary and Mains Examinations and appeared for the Personality Test (Interview) .
  • Cleared the Services Selection Board (SSB) examination at Air Force Selection Board, Mysore — qualifying for selection as a commissioned officer in the Indian Air Force
  • Represented the organisation before World Bank President Mr. Jim Yong Kim, personally briefing him on company operations and social impact initiatives
  • Served as Master of Ceremonies at multiple high-profile events at Tata Strive, including representing the organisation to the Airbus leadership team
  • Won multiple awards and certificates in English and Hindi Elocution and Recitation at school and college level, reflecting exceptional public speaking abilities
  • Elected President of the Botanical Society at college level, demonstrating leadership, team management and organisational skills from an early age

Timeline

Assistant Manager of Operations cum Soft Skills Tr

TATA COMMUNITY INITITATIVES TRUST
06.2024 - Current

Senior Trainer and Soft Skills lead

SRI SATHYA SAI EDUCATIONAL TRUST
09.2021 - 05.2024

SOFT SKILLS AND PERSONALITY DEVELOPMENT TRAINER

McKinsey , Project "Generation"
09.2019 - 07.2021

Student Relationship Executive

IMPACT LANGUAGE AND TRAINING SERVICES
05.2016 - 07.2019

Social Mobilizer

AAMF (Adopt a Mother Foundation)
05.2014 - 04.2016

Bachelor of Business Administration - FINANCE

IGNOU

CERTIFICATION - CERTIFIED ENGLISH EMPLOYABLITIY AND ENTREPRENEURSHIP TRAINER

NSDC

Bachelor of Science - BOTANY

University of Delhi

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MANISH JHA