Manish Jhurani
Summary
Dynamic Global Leadership Facilitator & Strategy Consultant with a proven track record at Dell Technologies, enhancing leadership capabilities and driving organizational change. Expert in ADDIE and Kirkpatrick models, I've led transformative e-learning innovations, recognized with 14 Inspire Awards. Skilled in facilitation and program management, I've significantly contributed to strategic planning and competency mapping, achieving an 85% efficacy in performance enhancement projects.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Global Leadership Facilitator & Strategy Consultant
Dell Technologies
11.2021 - Current
- I am responsible for the assessment, development, facilitation, and learning implementation of global training programs for leadership team members via ILT, VILT, LMS, and LXP for EMEA & APAC region.
- Achieved effective delivery of global training programs to Leadership team members- Sr Managers and above through content development & facilitation using ILT, VILT, LMS & LXP
- Contributed to the organizational development objectives by designing and facilitating industry-standard-aligned curriculum for our technical leadership team .
- Successfully executed multiple learning & development modernization & change management projects concurrently while ensuring adherence to quality benchmarks aimed at augmenting learner proficiency and insights into future, power & evolved skills (Technical & Behavioural)
- Led interactive training sessions that enabled teams to create strategic plans for achieving company objectives & ensured objectives were being achieved by monitoring progress at regular intervals.
- Analysing Skill survey & assessment data to identify change in trends in participant behaviour
- Contributing to the development of regional and global strategies through close collaboration with business stakeholders, HR, and COE members
- Spearheaded the development and execution of 15 diverse programs for career and leadership program participants at Dell by collaborating with senior leadership to identify skill gaps and create long term development interventions covering the length & breadth of the organization
- Led six Train the Trainer programs and also facilitated collaborative programs with the Engineering, Design, IT, and Technical Leadership Council to enhance organizational effectiveness's
- Received the Game Changer Award from senior leadership for driving innovation in e-learning across domains.
- Received 14 Inspire Awards for displaying the culture code: Integrity, Customers, Winning Together, and Results.
- Received appreciation for the overall adaptation of global learning programs for career participants, from early career to leadership level.
Learning & Organizational Development Partner
Training Partnerz
Ahmedabad
07.2013 - 11.2021
- Company Overview: Ahmedabad, India
- Learning and Organizational Development Partner, having partnered with over 30 organizations and 12 sectors, trained over 40,000 professionals, focusing on key talent management and development aspects in the learning and organizational development domain.
- Identified opportunities for organizational growth by analyzing current learning trends in the marketplace and making strategic decisions for 60+ corporate and quasi-government organizations.
- Collaborated with senior management, CHROs, HR heads, and CLOs to evaluate employee performance, organizational effectiveness, and leadership parameters.
- Performing training needs assessments to determine effective actions for improving employee job performance and overall company performance in alignment with organizational objectives and goals.
- Supported the organizations in driving employee effectiveness by competency mapping, assessments, and generating IDPs and GDPs based on the assessment and development centers.
- Evaluated performance metrics to align with organizational objectives and employee goals.
- Empaneled for conducting Management and Leadership Development programs at the Ahmedabad Management Association and the Baroda Management Association.
- Visiting Faculty at Gujarat University, Nirma University, and the National Institute of Fashion Technology.
- Co-created a Talent and Organizational Development program - CAMERA - Competency Assessment Management Evaluation and Roadmap Administration for a leading MNC, a diverse financial organization.
Lead - Learning & Development
Sai Infosystem India Ltd.
Ahmedabad
02.2012 - 07.2013
- Company Overview: Ahmedabad, India
- I led the Learning & Development Department for PAN India Locations catering to multi-fold domains within the umbrella of one organization
- Developed and implemented training plans and materials for new employee onboarding program
- Facilitated communication between stakeholders regarding any changes or updates needed in training processes or materials
- Analyzed feedback from participants to evaluate effectiveness of learning materials and activities
- Researched best practices in corporate education and applied them when developing new initiatives
- Designed, developed, and delivered blended learning solutions including instructor-led sessions, virtual classes, webinars, eLearning courses
- Created and maintained a library of existing learning resources to support the organization's training initiatives
- Served as an internal consultant offering advice on how best to address challenges faced by teams within the organization
- Ahmedabad, India
- The Training Man Days delta was enhanced from 6 per month to 12 per month for each trainer
- The efficacy of training was rated as 4.5 out of 5 for the Learning & Development department by an external Agency
- The organizational development activities were appreciated by the Senior Management as well as Training & Development parameter was incorporated in KRA's of all the employees with 5 % weightage
- Change Management on Performance enhancement was achieved with 85% efficacy for the key revenue generation IT Service team
- Cultural Alignment between existing and new workforce was done seamlessly by introducing various interventions
Area Training Manager
SBI Life Insurance Co. Ltd.
Ahmedabad
12.2007 - 01.2012
- Company Overview: Ahmedabad, India
- I took care of the Training Department for the State of Gujarat along with Team members
- Strategizing, Planning, Executing, and Deriving results for the regional objectives in sync with the National Objectives
- Led, mentored, and monitored the performance of the employees to ensure efficiency in process operations and meeting of individual and group targets
- Creating and sustaining a dynamic environment that fosters development opportunities
- Rolling out National Training interventions with last-mile connectivity
- Working on Key Strategic Initiatives to enhance SBI-Life Brand
- Ahmedabad, India
- Instrumental in devising the training processes to achieve standardization & high efficiency/quality in training management & training operations
- Hold the distinction of identifying the optimum training solutions to meet the complex & diverse training needs of various stakeholders and deliver them by winning National recognitions at the National Training Meet
- Awarded Best Training Resource by the National Training Manager
- Youngest to get promoted to Area Training Manager profile to date in SBI Life Insurance Co
- Ltd
Training Officer
HDFC Standard Life
Ahmedabad
02.2007 - 12.2007
- Company Overview: Ahmedabad, India
- Overseeing Training & Development function for the employees as well as distributors assigned at the Branch and Regional Level for both Agency & Bancassurance Channels of around internal and external workforce of around 1500 employees and partners strength
- Marketing and creating visibility of Training & Development function at the Regional and Zonal level by liasioning with key internal & external stakeholders
- Effectively Tracking the productivity of internal & external, follow-up and Engagement activities to enhance productivity
- Ahmedabad, India
Project Manager
JURISCAPE
Ahmedabad
02.2005 - 02.2007
- Company Overview: Ahmedabad, India
- Worked as a Profit Center Head- India operations for the Sales Campaign - Ed Fed & Law School Loans & led a team of 35+ executives supported by Team leaders & Asst
- Team Leaders
- Responsible for Talent Acquisition, Development & Retention of the employees as well as liaison with US team executives to achieve organizational goals & key objectives
- Partnering seamlessly with stakeholders to make the business profitable & sustainable on the key aspects of the organization
- Ahmedabad, India
- Excellence Awards for enhancement of Business from 80% revenue generation to 125%
- Had the distinction of ramping up the team from 10 to 35 within 3 months of operations
- Was the key person assigned for US processes after 6 months of operations for Ed Fed & Law School Loans processes and acted like a catalyst between both the US & India teams
Quality & Training Executive
E Serve International
Mumbai
11.2003 - 01.2005
- Company Overview: Mumbai, India
- Led a Team of Trainers for managing Simulation, Transition, and Live stages of account aligned to, Process & Soft Skills Training
- Contribute to the ADDIE principle of training initiatives and act as an indispensable performance consultant to account management, Operations, and within the Training Team
- Mumbai, India
- Successfully Achieved the transition of the process from Citigroup Australia to Citigroup India within the time frame of 1 month
- Helped the process ramp up from 15 employees to 35 employees within the time frame of 6 months
Team Leader & Trainer
Azure International
Ahmedabad
05.2001 - 11.2003
- Company Overview: Ahmedabad, India
- Led a team of 20-30 executives in the Operations function of Azure Knowledge Corporation (BPO / ITES/ (Call Center) and was responsible for Planning targets, monitoring numbers, and achievement of overall targets on a daily, weekly & monthly basis on adherence to the client SOP's
- Ahmedabad, India
- Achieved 30 % revenue growth and helped the organization ramp up various projects to grow from a pilot team to over 60+ team members
- Best Team Mentor awards for Telecom & Mortgage Projects
Education
PG Diploma - Training & Development
Indian Society for Training and Development
New Delhi06-2023
PG Diploma in Business Administration - Marketing Management
Symbiosis Center For Distance Learning
Pune06-2009
Skills
- Training and Development Strategy
- Road Map Administration
- ADDIE
- Kirkpatrick model
- Curriculum Design
- Creation & Deployment
- E-Learning
- Virtual Learning
- Articulate Rise
- Storyline
- Canva
- Virtual training
- Facilitation
- Program Management
- ILT
- VILT
- LMS
- LXP
- Leadership Development
- Management Development workshops
- Skill Matrix
- Competency Mapping
- Skill Gap Analysis
- Training needs analysis
- Assessment & Development Centers
- Learning Development Interventions
- Organizational change management
- Coaching and mentoring
- Blended learning
- Adult learning theory
- Workshop facilitation
- Stakeholder management
- Sales training
- Cross-functional team leadership
- Learning management systems
Certification
- Certified Master Instructor Trainer on Soft Skills, Presentations, Delivery of Training
- Instructor Skill Set certified (ISS)
- CPBA (DISC Analysis)
- Transactional Analysis (T A) certification
- Certified trainer in Cross-cultural Competence
- Customer Relations Management
- Language and Accent, Accent neutralization
- Customer Service and Relationship
- Telephone etiquette's and telesales
- Listening and interaction skills
- Slang and idioms
- Delivering Customer Service: The CITIGROUP Way
- Certified Master Trainer (Presentation Skills, Customer Service, Financial Planning, Coaching Skills)
- Management Development Program Certified Trainer - Right Management
- Lean Green Belt Certification - TUV Sud South Asia
- Train the Trainer Certification - Maruti Suzuki Ltd - TAC House
- Behavioural Event Interviewing - Vodafone - Vedanta Learning & Performance Solutions
- Certified Assessment Center Specialist from Lee Hecht Harrison
Timeline
Global Leadership Facilitator & Strategy Consultant
Dell Technologies
11.2021 - Current
Learning & Organizational Development Partner
Training Partnerz
07.2013 - 11.2021
Lead - Learning & Development
Sai Infosystem India Ltd.
02.2012 - 07.2013
Area Training Manager
SBI Life Insurance Co. Ltd.
12.2007 - 01.2012
Training Officer
HDFC Standard Life
02.2007 - 12.2007
Project Manager
JURISCAPE
02.2005 - 02.2007
Quality & Training Executive
E Serve International
11.2003 - 01.2005
Team Leader & Trainer
Azure International
05.2001 - 11.2003
PG Diploma - Training & Development
Indian Society for Training and Development
PG Diploma in Business Administration - Marketing Management
Symbiosis Center For Distance Learning
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