MANISH JOSHI

• A persuasive professional with nearly 11 years of pioneering experience in Customer Servicing, Operations Management, Process Management, Business Processing, and Team Management.
• Strategy architect credited with implementation of innovative operational initiatives to streamline processes and capitalize on organizational growth opportunities.
• Proficiency in making process corrections which reduced the lead time in resolving customer complaints; acting as an escalation gate to resolve critical issues of the team members.
• Leveraged skills in undertaking operational analysis, scanning business processes, identifying performance trends & bottlenecks, conducting data analysis and preparing reports.
• Expertise in achieving goals set for better quality, improving processes and higher operational efficiency.
• Resourceful in coordinating with customers & offshore stakeholders for running successful business operations and experience of implementing procedures and service standards for business excellence.
• Commendable experience in designing world-class systems and implementing processes that will enable organization to consistently meet and enhance customer satisfaction.
• Team-based management style coupled with the zeal to drive visions into reality as well as achieved the same through effective mentoring, training and career planning of team members.
• Friendly, ambitious Insurance Associate with 11 years of experience selling insurance market. Natural salesperson with strengths in developing rapport quickly, breaking down difficult concepts and persuading people to make purchases. Team player with excellent communication and problem-solving skills.

• Got promoted in higher Complexity process (T3C2) from (T3C4).
• Selected as the Back-up QA.
• Received 6 VOC’s through center stage & E-mail.
• Successfully migrated SM/RM Services and SM Billing in 2 weeks before the preset timeline.
• Awarded 3 times in R&R Activity.

• Name - Manish Joshi
• Father's Name - Mr. Surendra Kishor Joshi
• Date of Birth - 14th September 1987

I hereby declare that all the details furnished above are true to the best of my knowledge.

Date: Signature: