Manish Joshi

Dedicated and passionate Senior System Engineer with a broad range of skills and a strong educational background in Information Technology. Experienced in providing end-to-end support, troubleshooting, and system optimization. Eager to contribute to the success of your esteemed organization.

• Responsible for end-to-end troubleshooting of hardware and software issues.
• Resolve issues related to MS Office, Microsoft Outlook account configurations, Outlook troubleshooting, OneDrive syncing, SharePoint folder access, and folder permissions.
• Perform fresh installations of Windows 11 and migrate from Windows 10 to Windows 11 using Software Center and BareMetal.
• Handle Windows installations, migrations, and software updates.
• Configure iPhones with standard apps and company portals.
• Set up Yubi Keys, virtual desktops, and Multi-Factor Authentication (MFA) on personal devices.
• Provide remote support using tools such as Remote Desktop, Quick Assist, and GoTo Resolve.
• Provide first-line troubleshooting and resolution for Azure and Intune-related issues.
• Support users with virtual machines, cloud services, and managed devices.
• Respond to incidents, service requests, and technical queries from users.
• Assist with user onboarding to Azure services and Intune device management.
• Provision and de-provision Azure resources, including virtual machines, storage, and networking components.
• Monitor Azure and Intune environments for alerts and performance issues.
• Assist in managing Azure Active Directory (AD) users and groups.
• Support Role-Based Access Control (RBAC) and identity management tasks.
• Monitor compliance and take corrective actions as needed.
• Generate and distribute routine reports on Azure and Intune usage and performance.
• Enroll devices into Intune and manage compliance policies.
• Support mobile device management (MDM) and mobile application management (MAM).
• Help with the deployment of applications and updates through Intune.
• Monitor and troubleshoot software deployment issues.
• Conduct routine maintenance tasks as directed by senior engineers or administrators.
• Ensure compliance with organizational policies and security standards.
• Handle asset and vendor management, including coordinating hardware part replacements.
• Create knowledge base documents based on root cause analysis.
• Conduct IT induction and internal training for new IT engineers.
• Monitor ticket resolutions and customer satisfaction.
• Gather feedback and review calls post-ticket closure.

• Microsoft Certified Azure Administrator Associate (AZ-104)
• Microsoft Certified Azure Fundamentals (AZ-900)
• Managing Modern Desktops (MD-101)
• Microsoft Certified Professional (MCP)
• ITIL® Foundation Certificate in IT Service Management

• Date of Birth: 23 November 1989
• Father's Name: Late Bhanu Parkash Joshi
• Nationality: Indian
• Marital Status: Married
• Languages Known: English & Hindi
• Passport : Yes

I hereby declare that the above information given by me is completely true according to my best knowledge and belief.