Open To Work
Manish Kalra
Rohini
Summary
Business continuity management professional with extensive experience at BA Continuum India Pvt. Ltd. Expertise in disaster recovery planning and crisis communication, leading initiatives that improved operational resilience and minimized compliance discrepancies. Committed to fostering team collaboration and utilizing data analytics to meet strategic objectives.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Manager, Business Continuity Management
BA Continuum India Pvt. Ltd.
01.2022 - Current
- Business Continuity Management team in GBS is like the safety net for the company. My role as a Business Recovery Consultant is to ensure the business can keep running-or quickly bounce back-when something unexpected happens, like a cyberattack, natural disaster, or system failure.
- Developed and maintained enterprise-wide continuity and disaster recovery plans for operations portfolio, ensuring critical operations resumed within defined recovery time objectives.
- Coordinated with senior leadership to align continuity strategies with organizational goals and compliance standards.
- Produced executive reports on continuity readiness, highlighting performance metrics and actionable recommendations.
- Led departmental testing and simulation exercises, improving employee readiness and response times.
- Managed business activities of fully owned subsidiary of Bank of America, aligning with corporate continuity objectives.
Assistant Manager for EIT-Analytics domain
BA Continuum India Pvt. Ltd.
01.2016 - 01.2021
- Migrated ETL work scope in 2018 and facilitated formation of new work domain with 7 team members, streamlining processes
- Established a unified team of 35 through merger of 3 teams, enhancing collaboration and resource allocation
- Oversaw operations for subsidiary of Bank of America, ensuring compliance and operational efficiency
Team Leader for Global Compliance domain
BA Continuum India Pvt. Ltd.
01.2013 - 01.2016
- Led a cross-functional team to enhance process improvement initiatives, achieving a significant reduction in compliance-related discrepancies and ensuring alignment with regulatory standards.
- Led team of 14 in Global Compliance Testing and Consumer Compliance testing, ensuring thorough evaluation of compliance protocols.
- Conducted regulatory reporting activities, including Business Continuity metric report (Red/Amber/Green) that summarized BIA and BRP documents for Global Delivery Leaders.
- Prepared fortnightly AIM (associate investment monitoring) report on violations across enterprise and regions including EMEA, LATAM, APAC, and US.
- Managed operations of a fully owned subsidiary of Bank of America
Collection Executive
HFO Services - British Telecom
11.2007 - 03.2008
- Contacted customers with overdue accounts via phone and email to negotiate repayment plans and settlements within company guidelines, effectively resolving invoice and payment disputes.
- Applied strong communication and negotiation skills to achieve timely recoveries while preserving customer relationships.
- Maintained accurate records of collection activities and payment agreements, preparing regular reports on collection status and performance metrics to inform management decisions.
- Prepare regular reports on collection status and performance metrics.
- Resolved discrepancies and disputes regarding invoices and payments, ensuring accurate financial records and contributing to overall financial integrity.
- Escalated complex or high-risk accounts to senior management and ensured compliance with debt collection laws and internal policies.
Collection Executive, Third Party Collections (Bellsouth)
Global Vantage
01.2005 - 11.2007
- Negotiated repayment plans for overdue payments with client organizations through phone, email, and in-person contact, ensuring legal and ethical compliance throughout process.
- Evaluated debtors' financial situations to propose suitable repayment arrangements, maintaining thorough documentation of all communications and agreements.
- Acted as liaison between creditors and debtors, escalating unresolved or high-risk cases to legal teams or senior management for further action.
Education
High School Diploma -
04-2001
Bachelor - Commerce
Skills
- Disaster recovery planning
- Operational resilience
- Business resilience
- Risk assessment
- Resiliency testing
- Data analytics
- SQL and Tableau
- Alteryx and Trifacta
- Migration oversight
- Project oversight
- Team leadership
- Crisis communication
- Stakeholder relations
- Problem-solving
- Office suite proficiency
Certification
- AI Accelerator Program (Covering 100+ AI Tools), 08/2026, 01/2027
- Be10X - ISO 9000 certified curriculum
Awards
- Platinum Award for team performance in Global Compliance Domain, Bank of America
- Bronze, Silver and Gold awards, Bank of America
Current Role
Manager, Business Continuity Management, BA Continuum India Pvt. Ltd., 03/2008, 01/2016, Ensuring adherence to GBS standards from a business continuity and resiliency standpoint., Liaison with Front-Line Units (FLU) and Control Function owner to ensure the Business Recovery plan is up to date as per current GCOR Standards., Coordinating with FLU/CF regarding any updates or modifications made according to Enterprise standards., Overseeing resiliency testing and directing FLU/CF to nominate for testing as per requirements., Reporting data on a monthly basis for Business Continuity Metrics for the aligned Ops portfolio., Monthly connects with SPOCs / Delivery Heads for each business function which is part of the aligned portfolio.
Timeline
Manager, Business Continuity Management - BA Continuum India Pvt. Ltd.
01.2022 - Current
Assistant Manager for EIT-Analytics domain - BA Continuum India Pvt. Ltd.
01.2016 - 01.2021
Team Leader for Global Compliance domain - BA Continuum India Pvt. Ltd.
01.2013 - 01.2016
Collection Executive - HFO Services - British Telecom
11.2007 - 03.2008
Collection Executive, Third Party Collections (Bellsouth) - Global Vantage
01.2005 - 11.2007
Oxford Senior Secondary School - High School Diploma,
Delhi University - Bachelor, Commerce