Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manish Kamal

Bengaluru

Summary

Customer-focused Leader having experience of 12+ years in Operations, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales. Focused Associate Manager successful at negotiating contracts improving current processes. Remains calm and poised even in high-pressure situations. Leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Manager - Business Operations

PremiumCAD
01.2024 - Current
  • Managing a team of 150+ members
  • Collaborated with executive leadership to devise strategic goals, aligning business operations accordingly.
  • Managed cross-functional teams for improved project delivery and deadline adherence.
  • Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
  • Facilitated communication between various departments, encouraging collaboration for optimal results.
  • Conducted risk assessments on potential investments or ventures, mitigating potential losses through informed decision-making practices.
  • Championed customer satisfaction initiatives, resulting in increased client retention rates and positive feedback scores.
  • Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Manager _Operations

Enphase Solar Energy Pvt. ltd
06.2021 - 07.2023
  • Managing a project team including Assistant Manager and Team Leaders
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
  • Maximize revenue generation to reach long and short-term financial projects
  • Selecting, training, developing, and managing the performance of direct reports and their associates
  • Manage and review operational reports
  • Create and maximize relationships with client partners
  • Provide leadership and guidance to direct reports
  • Conduct regular one-on-ones with direct reports
  • Create a positive work environment through employee engagement
  • Participate in cross functional meetings
  • Implement best practices and over-deliver for clients
  • Attend business reviews with the client.

Assistant Manager _Operations

Concentrix Daksh Services India Pvt. Ltd
09.2016 - 06.2021
  • Manage and lead a team of 45 agents including support staff
  • Client, Customer & People Management
  • Developed open and professional relationships with team members
  • Closely monitored team performance
  • Offered constructive feedback to employees
  • Maintained excellent employee relationships
  • Drive performance and improvements
  • Effective performance planning for self and team
  • Establish cross skilling plan for the agents
  • Analyze & communicate the areas of opportunity to improve overall client / customer experience
  • Integrated process improvements to optimize overall workflow and efficiency.

Senior Executive

EXL Services
07.2014 - 09.2016
  • Noida (NCR) Area, Responsible for US Payroll Accounting
  • Following GL lock to process Journal Entries and Accrual
  • Reconciled payroll accounts, intercompany accounts, and P&L accounts in Black line application
  • Responsible for ensuring that TAT, accuracy is above the SLA threshold
  • Drive process improvements within the process
  • Maintained rigor around customer communication
  • Implemented several ideas in process to make more accurate
  • Contact with different departments to clear open items through email and calls
  • Responsible for making LOB and Escalation call to resolve client's issue
  • Always maintained a high level of customer service for clients and employers
  • Responsible for doing Internal audit and quality check of request processed by associates
  • Circulate updates & huddle documents
  • Deliver accurate and timely services within specified deadlines
  • Completed all transactions with a smile.

Senior Client Service Specialist

BA Continuum India Pvt.Ltd
12.2010 - 06.2014
  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments to provide the client with a seamless delivery
  • Responsible for supporting client's treasury accounts
  • Employing polished verbal and written communications to constantly keep our clients and sales partners informed
  • Navigating all internal partnerships and activities throughout the inquiry to deliver an accurate and timely service
  • Working independently with strong organizational skills to overcome challenges with requests and ensures our client's needs are satisfied
  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardize client experience
  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
  • Feedback and Caching to the team on procedural gaps
  • Responsible for completing Internal audit of LOB
  • Project Undertaken: Process Migration.

Education

M.Com - Accounting & banking

Indira Gandhi National Open University
New Delhi, DL
01.2018

B. Com - Accounting & Banking

Veer Bahadur Singh Purvanchal University
01.2010

Intermediate - Accounts & Banking

City Inter College
01.2006

High School - Accounts & Banking

City Inter College, U.P. Board
01.2004

Skills

  • Operations management
  • Employee onboarding
  • Business development
  • Project scope defining
  • Employee scheduling
  • Project management
  • Employee development
  • Team building and motivation
  • Customer retention
  • Customer experiences
  • Vendor relationships
  • Leadership and team building
  • Process improvement
  • Performance improvements
  • Profit and loss accountability

Certification

  • Certified Anti-money Laundering Investigator (PonSun AML Academy)
  • Certified Scrum Master
  • Lean Management certified
  • Certified Lean Six Sigma Green Belt

Timeline

Manager - Business Operations

PremiumCAD
01.2024 - Current

Manager _Operations

Enphase Solar Energy Pvt. ltd
06.2021 - 07.2023

Assistant Manager _Operations

Concentrix Daksh Services India Pvt. Ltd
09.2016 - 06.2021

Senior Executive

EXL Services
07.2014 - 09.2016

Senior Client Service Specialist

BA Continuum India Pvt.Ltd
12.2010 - 06.2014

M.Com - Accounting & banking

Indira Gandhi National Open University

B. Com - Accounting & Banking

Veer Bahadur Singh Purvanchal University

Intermediate - Accounts & Banking

City Inter College

High School - Accounts & Banking

City Inter College, U.P. Board

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Manish Kamal