Manish Kamble
Hyderabad
Summary
Resourceful and collaborative network professional with over 18 years performance based progression to all levels of support services in IT Environment. Scrum Master seeking a challenging role to further my experience by increasing organizational agility for effective outcomes
Overview
22
22
years of professional experience
1
1
Certification
Work History
ScrumMaster | Principal Engineer
Invesco (India) Private Limited
02.2021 - Current
- Lead Facility & Admin team of two sites, governing the technical, operations & maintenance team while managing the activities across multiple cross-functions
- Capacity & capability Planning, resource mapping and workforce management for Operations & Maintenance of the facilities
- SLA & Contract Management including technical scope, Utilization & monitoring of Indirect Goods and services
- 10% target achievement of savings with relevance to previous FY, MIS reporting, allocation and charge back of spend
- Space Management and efficient delivery basis time to time Business requirements
- Renewal/termination and settlement of contracts well within time line to avoid penalty
- Ensure team’s performance with respect to the execution methodologies
- Responsible for Site operations including facilitating and capturing inputs for continuous improvement to achieve the objectives
- Identify and remove impediments impacting Site Operations & Maintenance, infrastructure uptime and Environmental Health and Safety of the facility and employees
- Defining and implementing Operational Control Procedures & Processes for compliance audits, operational audits, EHS audits, financial audits
- Adherence to Site compliance in Statutory & Regulatory, EHS and ISO Audits (QMS, OHSMS, EMS), Compliance to Audit & Internal Control requirement with 100% conformity
- Collaborate with other stakeholders across businesses and functions to ensure consistency in processes and tools used, digitalization and automation of IFM services
- Train and mentor team members on best and most effective ways to use the resources and tools to improve efficiency for smooth operations
- Develop project plans and timelines to ensure successful completion of projects with closure of snags prior to operations
- Assist Project Managers in schedules, tracking progress, and reporting results via Dashboards
- Active contributor in driving adoption and continuous improvement of performance system across sites
- Facilitate daily stand-ups, weekly and monthly reviews
- Initiatives leading to achievements of objectives, spend savings and support the organization in environment conservation
Service Delivery Lead
Invesco (India) Private Limited
04.2017 - 02.2021
- Ensuring adherence to SLAs of the infrastructure and services
- Minimizing Hops & Reopens
- Collaborate between teams to ensure smooth handling of incidents
- Report service delivery teams’ performance matrix
- Maintain high performing service support functions
- Accountable for quality of service and performance.
Analyst
Invesco (India) Private Limited
01.2011 - 04.2017
- Manage and maintain servers pertaining to Collaborative Services which include Exchange 2010 Servers, Fax Servers, Firewalls
- Team Mentoring session on latest technology and upgrades
- Help the team with unresolved Incidents and queries
- Secure mail portals, IIS servers, Symantec Archive servers, OCS servers
- Monitoring servers on day-to-day basis for their functionality
- Work on incidents pertaining to users requests from Level 1 to Level 4 support
- Create change requests using Remedy for any changes in Servers/Appliances
- Work with external IT clients on issues relating to email
- In-charge of escalated issues
- MIS reporting to the management
- Help in outlook 2010 solutions.
Assistant Manager – Engineer – Collaborative Services
Ness Technologies (Client – Invesco)
12.2008 - 01.2011
- Train a team of five on various support functionalities of the collaborative servers
- Manage and maintain servers pertaining to Collaborative Services
- Secure mail portals, IIS servers, Symantec Archive servers, OCS servers
- Work on incidents pertaining to users requests from Level 1 to Level 4 support.
Team Lead - Support Services
Verusant Technologies (Netelligent Corporation)
11.2007 - 12.2008
- Supervise and manage a team of highly qualified Cisco certified professionals
- Maintain CSAT to achievable 97%
- Monitoring the team to adhere to the SLA
- Supervise and manage the ticketing system through CRM and a 3rd party software
- Mentor and troubleshoot server issues of clients having Cisco VOIP.
Team Lead – IT Helpdesk
TNS INDIA PVT LTD
08.2005 - 10.2007
- IT Helpdesk (Jan 2007- Oct 2007)
- Evaluated customer feedback on existing IT services to identify areas for improvement.
- Tracked progress against key performance indicators related to IT services delivery.
- Examined metrics and prepared reports.
- Recruited, trained and supervised IT department staff.
- IT ANALYST (Aug 2005 – Dec 2006).
- Provided support to end-users in troubleshooting application issues.
- Performed system analysis, design and development of software applications.
System Administrator
ORION POLARIS (Durasol Systems Inc.)
02.2004 - 08.2005
- Supported, configured, maintained and upgraded customer networks and in-house servers.
System Administrator
SIMPLEX TECHNOLOGIES PVT LTD
06.2002 - 01.2004
- Assist in Designing and managing the installation of an enterprise network for the new branch office
- Perform regular updates, apply security patches, constantly upgrade all software versions
- Configure and install network printer
- Use troubleshooting techniques to diagnose and respond to hardware, software and application problems.
Education
Masters of Computer Applications -
Hyderabad, India
01.2007
B.Com -
Hyderabad, India
01.2002
Skills
- Agile
- Project Management
- ITIL Service Management
- IT & ITES Services
- Servers
- Networks
Date Of Birth
05/25/1978
Languages Known
English, Telugu, Hindi, and Marathi
Professional Enhancement Certifications
ScrumMaster | MCSA & Exchange 2010 | CCNA | MCSA
Core Competencies Technical Skills
Agile Project Management | OS | Servers | Appliance | Networks | IT & ITES Services
Personal Information
Marital Status: Married
Certification
- CSM
- ITIL Foundation
- CCNA
Timeline
ScrumMaster | Principal Engineer
Invesco (India) Private Limited
02.2021 - Current
Service Delivery Lead
Invesco (India) Private Limited
04.2017 - 02.2021
Analyst
Invesco (India) Private Limited
01.2011 - 04.2017
Assistant Manager – Engineer – Collaborative Services
Ness Technologies (Client – Invesco)
12.2008 - 01.2011
Team Lead - Support Services
Verusant Technologies (Netelligent Corporation)
11.2007 - 12.2008
Team Lead – IT Helpdesk
TNS INDIA PVT LTD
08.2005 - 10.2007
System Administrator
ORION POLARIS (Durasol Systems Inc.)
02.2004 - 08.2005
System Administrator
SIMPLEX TECHNOLOGIES PVT LTD
06.2002 - 01.2004
Masters of Computer Applications -
Hyderabad, India
B.Com -
Hyderabad, India
- CSM
- ITIL Foundation
- CCNA
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