MANISH KARAN
Senior Service Advisor
North delhi
Summary
To enter into a Core Automobile(Automobile manufacturing and part manufacturing) organization which can provide me with dynamic work space to extract my inherent skills and also provide an opportunity to learn and grow with organization through continuous efforts , hard work and innovative approach. Seeking an opportunity for professional growth where team spirit and personal skill is recognized.Serching right place of work ,were can be use my Technical education. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
12
12
years of professional experience
Work History
Premium Service advisor
Sparsh KIA MOTORS
02.2021 - Current
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
Senior Service advisor
Hans Hyundai
01.2017 - 02.2021
- Mentored junior advisors, sharing industry knowledge and best practices to enhance their skills.
- Led a team of advisors to consistently achieve monthly performance targets and objectives.
- Continuously updated product knowledge through manufacturer training programs and independent research.
- Resolved complex issues, demonstrating expertise in problem-solving and customer relations.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Participated in regional meetings representing the dealership''s service department to share successes and collaborate on best practices.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
Service advisor
RING ROAD HONDA
01.2015 - 12.2017
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Technical service advisor
LIBRA NISSAN
01.2014 - 12.2015
- Served as an escalation point for complex or unresolved cases, providing senior-level expertise when needed.
- Coordinated closely with sales teams to provide pre-sales technical advice, contributing to increased revenue generation.
- Developed customized solutions catering to unique client requirements, fostering long-term business relationships.
- Managed high call volume while maintaining excellent customer service standards and response times.
Techniacion
TATA MOTORS
03.2012 - 11.2014
- Paid attention to detail while completing assignments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Skills
Personal Information
- Total Experience: 12 years in Automobile industry
- Father's Name: chndrabhn
- Date of Birth: 07/11/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Roles And Responsibilities
Greet customers when they arrive at the parts and service center and direct them to an available mechanic
Training
- Technical L1 L2 in RTC(GURUGRAM)
- N-STEP 2 at NISSAN
- H SMART BASIC at HONDA (NOIDA)
- SAP1,SAP2,SAP3 at HYUNDAI (HMIL)
Disclaimer
I hereby declare that the information given above is complete and correct to the best of my knowledge and belief. I understand that I am liable to lose my lien on the job prior to or anytime during employment, in the event of the above personal information being proved false or incorrect.
Timeline
Premium Service advisor
Sparsh KIA MOTORS
02.2021 - Current
Senior Service advisor
Hans Hyundai
01.2017 - 02.2021
Service advisor
RING ROAD HONDA
01.2015 - 12.2017
Technical service advisor
LIBRA NISSAN
01.2014 - 12.2015
Techniacion
TATA MOTORS
03.2012 - 11.2014
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