Manish Katyayan
Pune
Summary
Assistant Manager with expertise in team leadership, project management, and operational efficiency. Proven ability to manage diverse teams, prioritize tasks, and enhance customer service quality. Demonstrated success in boosting productivity and customer satisfaction through strategic initiatives. Strong interpersonal, problem-solving, and decision-making skills contribute to overall business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wipro
Pune
05.2022 - Current
- Delivered network support for data remote devices (VAB, 9090, 9010).
- Led design, implementation, and troubleshooting efforts as part of L2 support.
- Managed a team of 30, focusing on performance optimization and issue escalation resolution.
- Executed quality control measures to ensure adherence to company standards.
- Organized training sessions aimed at enhancing employee capabilities and performance.
- Reviewed business performance regularly to pinpoint areas needing improvement.
- Scheduled one-on-one meetings for personal performance discussions and feedback delivery.
- Established priorities through effective delegation and operational strategy development.
Analyst – Underwriting Services
BMTG Advisors Pvt. Ltd.
Gurgaon
03.2021 - 03.2022
- Authenticated document accuracy and inclusiveness, assessing loan applicants and evaluating risks.
- Reviewed income, credit, assets, and supporting documentation for compliance with Fannie Mae and Freddie Mac guidelines.
- Evaluated Loan to Value (LTV), Housing to Income (HTI), and Debt to Income (DTI) ratios from credit reports and financial documents.
- Conducted root-cause analysis to identify gaps, enhancing turnaround times, productivity, and service level agreements.
- Facilitated training sessions for new employees on company policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Senior Associate
Firstsource Solution Limited
Chennai
12.2019 - 03.2021
- Conducted pre-purchase reviews for Con, FHA, and VA loans to ensure compliance.
- Examined critical documents to verify adherence to legal standards and procedures.
- Reviewed loan setups to identify and address compliance issues, reducing risks.
- Analyzed suspense items to enhance timely processing and approvals of loans.
- Evaluated essential documents including Note, Mortgage, title, credit report, income, and tax records.
- Scrutinized appraisal reports and purchase contracts to confirm accuracy and completeness.
Senior Associate
TATA Consultancy Services
Kolkata
01.2013 - 12.2019
- Managed retail banking and US mortgage operations support for leading bank.
- Oversaw account management, credit risk, mortgage underwriting, and B2B collections as DRA certified.
- Executed client deliverables including MIS, Monthly Business Reviews, QC Calibration, RCA, and Pareto analysis.
- Gained experience in testing banking applications throughout entire lifecycle.
Education
Bachelor of Science - Physics
EIILM University
01-2012
12th -
Jharkhand Academic Council
01-2007
10th -
Jharkhand Academic Council
01-2005
Skills
- Network support
- Team leadership
- Quality assurance
- Employee development
Certification
- US Advanced Mortgage, TCS, August 2015
- Lean Six Sigma Green Belt, TCS, October 2016
- ISTQB Foundation Level, UK Testing Board, May 2017
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Accomplishments
- Certificate of Appreciation for Team Mentoring/Coaching, Q1 & Q2 2024-25
Timeline
Assistant Manager
Wipro
05.2022 - Current
Analyst – Underwriting Services
BMTG Advisors Pvt. Ltd.
03.2021 - 03.2022
Senior Associate
Firstsource Solution Limited
12.2019 - 03.2021
Senior Associate
TATA Consultancy Services
01.2013 - 12.2019
Bachelor of Science - Physics
EIILM University
12th -
Jharkhand Academic Council
10th -
Jharkhand Academic Council
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