MANISH KAUSHIK

Locating and physically retrieving electric scooters and battery accessories from riders who have violated subscription agreements or disappeared.On-Ground Operations: Conducting intense, active field visits to residential addresses, hubs, or last-known GPS coordinates to secure company property. Problem Solving: Resolving tricky confrontations or disputes smoothly on the ground while maintaining corporate compliance.

2. Financial Collections (Soft Recovery)Payment Reminders: Routinely contacting riders via phone calls and messages to follow up on pending subscription fees, outstanding EMIs, or late penalties.Negotiation: Communicating professionally with riders to establish viable repayment plans for delayed balances.
3. Coordination & Reporting Data Logging: Maintaining accurate logs, vehicle status updates, and compiling daily Management Information System (MIS) tracking reports.Cross-functional Alignment: Collaborating with operations, customer support, legal, and fleet teams to flag absconding riders or process returned scooters.Escalations: Highlighting highly critical, disputed, or legally bound theft cases to senior operations managers

• Reviewed customer account information and analyzed overdue balances to determine appropriate collection actions.
• Contacted customers via phone, email, and invoices to follow up on outstanding payments and communicate due dates and account obligations.
• Prioritized and maintained customer records based on account status and urgency.
• Coordinated with collection agencies by providing relevant account information when internal recovery efforts were unsuccessful.
• Maintained accurate documentation of customer interactions and payment arrangements.
• Assisted in resolving payment-related queries while ensuring compliance with company policies and procedures.

• Reviewed information given by clients of customers with overdue accounts
• Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
• Filed customer information according to urgency of account
• Provided information to collection agencies when all other avenues have been pursued
• Behalf IDFC bank

• Reviewed information given by clients of customers with overdue accounts
• Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
• Filed customer information according to urgency of account
• Provided information to collection agencies when all other avenues have been pursued
• Represented RBL Bank in client interactions

• Reviewed information given by clients of customers with overdue accounts
• Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
• Organised customer files based on account urgency for efficient retrieval.
• Provided information to collection agencies when all other avenues have been pursued