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Confident and experienced Server with over five years of success in high-volume and upscale dining environments. Known for delivering exceptional guest service, strong menu and beverage knowledge, and the ability to manage multiple tables efficiently. Consistently recognized for professionalism, teamwork, and creating outstanding dining experiences.

Accomplished professional with extensive expertise in guest relations and customer service, operational and crisis management, and staff training and development. Demonstrates proficiency in budget planning, cost control, supplier negotiation, and inventory management. Proven track record in team leadership, talent acquisition, payroll administration, scheduling, and quality assurance. Adept at conflict resolution, mediation, health and safety compliance, cross-cultural communication, business development support, contract negotiation and administration. Committed to enhancing guest experience through performance coaching and staff motivation while driving business growth.

Dedicated and guest-focused front office supervisor with years of experience providing exceptional customer service and ensuring seamless guest experiences. Strong ability to handle inquiries and resolve issues promptly and courteously. Proficient in using hospitality software and possessing excellent communication and interpersonal skills

Dedicated and detail-oriented hospitality professional with extensive experience in providing exceptional housekeeping services and optimising customer experience in both hotel and cruise line environments. Skilled in upholding high cleanliness standards and operational efficiency in housekeeping roles, with strong time management honed as Public Cleaner. Enhances guest experiences through meticulous room upkeep and prompt issue resolution. Communicates effectively with managers, supervisors, co-workers, and guests to ensure smooth operations. Experienced in managing multiple room assignments while meeting deadlines and adhering to hotel policies. Dedicated to mentoring new team members to promote development and consistently deliver exceptional service that boosts guest satisfaction. Fluent in Indonesian (native) and advanced in English.

Dedicated guest service agent with strong experience managing front desk operations in high-volume hotel environments. Skilled in guest relations, service recovery, upselling, and cross-department coordination, with a consistent focus on maintaining brand standards and delivering excellent guest experiences.

Manish Khanal

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