Manish Khatri
Software QA Automation Manager
Greater Noida
Overview
18
18
years of professional experience
6
6
Certifications
1
1
Language
Work History
Software Automation Manager – QA
Irdeto Technologies
06.2024 - Current
- Currently Spearheading as Software Automation Manager – Quality Assurance with Irdeto Technologies into OTT Platform, spanning web browsers, mobile phones, TV-connected devices, Smart TVs
Senior Quality Engineering Manager – QA
NexGen IOT Solutions
10.2023 - 05.2024
- Senior Manager – Quality Assurance with NexGen IOT Solutions | Video Solutions / OTT Platform, spanning web browsers, mobile phones, TV-connected devices, Smart TVs, and gaming console
Senior Manager – QA/Test Engineering
Orange Mantra
11.2021 - 10.2023
- Team size: 30-35 members
- Key Responsibilities:
- Non-Functional Testing – Performance and Load Testing of Web and Mobile applications using Apache JMeter and analyzing results and bottlenecks of application under load. Suggesting scaling of infra as per need
- Analyzing Non-functional Test Requirements (NFR) , SLA Definition || Load Test Planning || Infrastructure Requirements || Performance Tuning & proposing Optimization/solutions to Developers for slow performing queries/APIs || Load Test Scripts Prep & Review
- Security Testing (VAPT) – to expose potential vulnerabilities within application and reporting issues to developers, Accessibility (ADA) compliance testing and Usability testing
- Functional Testing - Black box testing, taking care of test planning, review & execution, collaborating with Technical Teams Offshore/Onshore and ensuring timely delivery adhering to best quality Standards
- Implementing test execution phase, managing end-to-end testing of cloud-based Software-as-a-Service (SaaS) platform across energy & utility sector
- Administering QA deliverables & QA signoffs on base product & new implementations/customizations after thorough testing for clients across US, Europe, Canada, Australia & Singapore
- Conducting Performance Testing of energy & water utilities, cloud, mobile, big data analytics, & IoT; defining test processes, strategies & approaches as per development methodology for medium, high & low complexity test requirements
- Developing system test plans, test metrics presentations and test data
- Steering and managing QA activities and delivery of New Projects, Implementations, Enhancements; defining and executing testing processes as well as best practices for QA
- Taking part in the policy formulation of the company, primarily as it affects the area of service delivery
- Chairing and functioning migration to new testing tool, setting-up process & implementation of the methods for maximizing the utilization of new tool
- Defining needs for technical and functional standards to promote best practices
- Managing day-to-day activities related to JIRA and Test Rail tool enhancement, issues escalation, business case preparation, tracking milestones-based delivery, daily and weekly reporting, and client communications
- Developing new strategies to maintain or improve on the quality-of-service delivery
- Carrying out research regularly and attending seminars to learn improved procedures and processes
- Recommending continuous improvement opportunities, service efficiency initiatives & process improvement to serve business needs better; delivering relevant solutions to rectify problems within set timelines
- Creating a high-level and detail implementation and migration plan and developing a training plan for the current development resources
- Spearheading various projects and managing testing delivery of the projects right from estimations and proposals, delivery management, stakeholder management and governance
- Managing test automation projects right from the proposal state to POC, framework amendments, planning and implementation with maintenance plans
- Providing estimations and walkthrough to the senior stakeholders & project sponsors, implementing ‘Continuous Improvement' initiative whereby the defect quality was improved
- A Digital Transformation Company and leader in E-Commerce Web and Mobile Application Development, Payment gateways, Digital Marketing, Content Marketing, Corporate Training, Corporate Identity Solutions, Product R&D
Project Manager – Testing
Hays Business Solutions (HBS)
01.2021 - 11.2021
- Team size - 20 -25 members | Technology Stack - Enterprise solutions like PeopleSoft, Microsoft BI, Oracle, Elastic Search, Microsoft .Net, Liferay etc along with open-source technologies like Java, Angular, MySQL, SAP (Pacman)
QA Manager – Testing
Smart Energy Water (SEW)
10.2017 - 12.2020
- Power/Energy/Utilities Cloud Platform, Team size - 20 -25 members - Ensuring delivery of award-winning Customer Engagement, Mobile Workforce, Demand Response, Energy Efficiency, Utilities and Payment gateways, Water Conservation, Smart Homes and Smart Cities Applications
Sr. Software Engineer / Project Leader - QC
R-Systems International Ltd.
09.2011 - 10.2017
- BFSI/Order Management Systems | Order to Cash (O2C) – Salesforce Cloud | Oracle Financial Suite | Zuora Billing Systems
- Growth Path: Senior Software Engineer >> Project Leader - QC
Sr. Software Test Engineer
Xavient Information System Pvt. Ltd.
09.2009 - 08.2011
- Telecom/T-Mobile/ Web based Applications/Amdocs-CRM/Pre-paid & Post-paid Provisioning/OSS/BSS
Senior Software Engineer
Nucleus Software Exports Pvt. Ltd.
09.2007 - 09.2009
- BFSI-Core Banking Product | FinnOne | CAS | LMS | ACMS
Education
MBA - Project Management
01.2013
Bachelor of Engineering - Industrial & Power Electronics
01.2003
Skills
Software Testing (Manual/Automation) Quality Assurance & Control E2E Test Management & Strategy Test Planning/Estimations Strategic Planning & Support Functional/UI Automation using HP-QTP 92 & Wtibe/Storm Test for STB Automation Test Management tools (JIRA, Confluence , Trello , HP-ALM, Test Rail/Zephyr, Test Link, Redmine, Relay , ServiceNow)) Non-functional Testing tools – JMeter/Blazemeter, Loadium, Taurus (Performance Testing), APM – tools for Performance monitoring (New Relics, Cloudwatch & Grafana) Analysing Non-functional Test Requirements (NFR) , SLA Definition Load Test Planning Infrastructure Requirements Performance tuning & proposing Optimization/solutions to Developers for slow performing queries/APIs Load Test Scripts Prep & Review VEGA & Burp-suite (for Security Testing) and Sort-site (Accessibility) CI/CD Pipeline , Jenkins , Report Portal Troubleshooting CRM's - Salesforce (SFDC), Amdocs CRM, One-Touch, SAP-ERP, SAP - Pacman DevOps tool Test Scripts Automation UAT Testing Tool Evaluation Testing Metrics Dashboards/Reports Process Definition/ Implementation Project Management Leadership Acumen Training and Development Defect Tracking SDLC and STLC Software Audits Debugging Team Management Product Validation Requirement Gathering Documentation and Reporting Cross-functional Collaboration Big Data Analytics Domain Expertise – BFSI (Core Banking & Payments)/E-Financial, Telecom (OSS/BSS) , E-Commerce, payment gateways & Utilities sector ETL/DWH IoT framework Rest API's Telecom (OSS/BSS) Video Solutions / OTT Platform Embedded Testing (STB Testing) IPTV (VOD, EPG, Middleware, Content Encryption & Decryption) Strategic Planning & Support DevOps Cloud Ready, On Premise and Cloud based applications Test Automation UAT Testing Tool Evaluation Testing Metrics Dashboards/Reports Process Definition/ Implementation KPI's & SLA's Risk managementExcellent communicationProblem-solving abilitiesTeamwork and collaborationProblem-solvingCross-platform testingProject managementQuality assuranceStakeholder managementTest automationData analyticsTesting Tools: Manual and Automation/Performance TestingLanguages: Java, HTML5, VBScriptDatabase: SQLSoftware Testing (Manual/Automation) Quality Assurance & Control E2E Test Management & Strategy Test Planning/Estimations Strategic Planning & Support Functional/UI Automation using HP-QTP 92 & Wtibe/Storm Test for STB Automation Test Management tools (JIRA, Confluence , Trello , HP-ALM, Test Rail/Zephyr, Test Link, Redmine, Relay , ServiceNow)) Non-functional Testing tools – JMeter/Blazemeter, Loadium, Taurus (Performance Testing), APM – tools for Performance monitoring (New Relics, Cloudwatch & Grafana) Analysing Non-functional Test Requirements (NFR) , SLA Definition Load Test Planning Infrastructure Requirements Performance tuning & proposing Optimization/solutions to Developers for slow performing queries/APIs Load Test Scripts Prep & Review VEGA & Burp-suite (for Security Testing) and Sort-site (Accessibility) CI/CD Pipeline , Jenkins , Report Portal Troubleshooting CRM’s - Salesforce (SFDC), Amdocs CRM, One-Touch, SAP-ERP, SAP - Pacman DevOps tool Test Scripts Automation UAT Testing Tool Evaluation Testing Metrics Dashboards/Reports Process Definition/ Implementation Project Management Leadership Acumen Training and Development Defect Tracking SDLC and STLC Software Audits Debugging Team Management Product Validation Requirement Gathering Documentation and Reporting Cross-functional Collaboration Big Data Analytics Domain Expertise – BFSI (Core Banking & Payments)/E-Financial, Telecom (OSS/BSS) , E-Commerce, payment gateways & Utilities sector ETL/DWH IoT framework Rest API’s Telecom (OSS/BSS) Video Solutions / OTT Platform Embedded Testing (STB Testing) IPTV (VOD, EPG, Middleware, Content Encryption & Decryption) Strategic Planning & Support DevOps Cloud Ready, On Premise and Cloud based applications Test Automation UAT Testing Tool Evaluation Testing Metrics Dashboards/Reports Process Definition/ Implementation KPI’s & SLA’s
Certification
ISTQB International Software Testing Quality Board - CTFL (Foundation Level) in 2008
Accomplishments
- Secured:
- “Special Contribution Performance Award” in 2014
- “Best Practices in QA Process Adherence” in 2012
- Involved in successful migration of Legacy application Sales Net to Salesforce Cloud for Order to Cash (O2C), Order to Commission and seamless integration with Billing Module
- Conceptualized & implemented operational strategies like Test Driven Approach (TDD), Behavior Driven Development (BDD) for quality function by carrying out quality planning to confirm software QA requirements
- Offering exceptional skills in steering and handling projects & programs using tools such as JIRA, Confluence and Test Rail and imparted training & mentoring to team members on the same
- Expert skills in working on test estimations and high-level test approach for prospect client projects
- Instrumentally managed a test team of maximum 30 team members
- Actively participated in new implementation for projects and analysis of metrics to take corrective & preventive action plans to achieve the goal of the maximum quality
- Steered implementation of Agile (Scrum) methodology and completing required pre-requisites
PROFILE SYNOPSIS
- Technology savvy with proven skills in evaluating strategic fit opportunities and advising on business planning, technology strategy, and operational & functional turnaround
- Currently spearheading as Software QA Automation Manager with Irdeto Technologies, Noida
- Worked with various clients across the globe USA, UK, Europe (Netherlands & Germany) , Australia, Thailand (APAC)
- Gained international exposure through client site (New York & Horsham, USA) on B-1 VISA (valid till 2025)
- Showcased brilliance in end-to-end Software Testing (QA) Management with demonstrated proven ability in translating business needs into technology requirements
- Holds proven distinction in performing Test Management, Process & Strategy Definition/Implementation, Testing Tool Evaluations, Setting-up Test Function for Manual and Performance Testing Capability
- Proven exposure & capabilities of bringing the benefit of IT to solve business issues while managing risks
- Trusted service record of working with a well-known organization, offering rich experience in client-facing roles with numerous software service provider companies
- Diligently handled multiple portfolios of projects while managing technical matters with a distinction of driving new technology initiatives
- Recognized as a trusted advisor to senior management providing strategic direction on technology and innovation
- Keen planner and people engagement expert with skills in identifying client/ business needs and engaging clients/ leaders with excellent communication and strong interpersonal, organizational, & leadership skills
DOMAIN EXPERTISE
- Telecom (OSS/BSS)-Pre & Post-Paid Provisioning, OTT, VAS, IPTV VOD, STB Testing, DTV, VOD Encryption / Decryption
- E-Commerce & Utilities
- BFSI (Core Banking/Financial Services/Payment Gateways), SAP , Oracle Financial Suite
- CRMs – Salesforce (SFDC), CSM (Amdocs) , One-Touch and IRIS
- OTT Platforms/Video Solutions on Web , Android/iOS , Roku , AppleTV & SmartTV and FTV devices
- API/Webservices Testing using Postman, Soap UI and Swagger Tools, Rest API's
- Security Testing using Vega and Burp-suite Tool
- Accessibility Testing (JAWS, Sort-site Tools) and Testing of SaaS based Cloud Platform
- Testing of Mobile Apps (Native/Hybrid) – Android/iOS Testing
- Azure & AWS, Core Banking Apps – BFSI
- Ethereal Trace using N/w Sniffing Tools like Wireshark, Putty, WinSCP
- UAT, PVT and Pre & Post-Production Testing activities
- Database/ETL ,DWH Testing , Data Enrichment
- Automation Testing Tools: HP-QTP (UFT), RPA (UiPath) using hybrid frameworks and Non-functional Testing using HP-LoadRunner, JMeter
- Migration of Legacy Apps to Salesforce Cloud, Big Data Analytics Testing
- JIRA, Confluence, Test Rail, HP-ALM, Redmine, Bugzilla, Mantis, WebEx
Timeline
Software Automation Manager – QA - Irdeto Technologies
06.2024 - Current
Senior Quality Engineering Manager – QA - NexGen IOT Solutions
10.2023 - 05.2024
Senior Manager – QA/Test Engineering - Orange Mantra
11.2021 - 10.2023
Project Manager – Testing - Hays Business Solutions (HBS)
01.2021 - 11.2021
QA Manager – Testing - Smart Energy Water (SEW)
10.2017 - 12.2020
Sr. Software Engineer / Project Leader - QC - R-Systems International Ltd.
09.2011 - 10.2017
Sr. Software Test Engineer - Xavient Information System Pvt. Ltd.
09.2009 - 08.2011
Senior Software Engineer - Nucleus Software Exports Pvt. Ltd.
09.2007 - 09.2009
Amravati University - Bachelor of Engineering, Industrial & Power Electronics
Sikkim Manipal University - MBA, Project Management