Manish Kulshreshtha
Delhi,DL
Summary
Manish is an accomplished technology leader with extensive experience in driving digital transformation, operational excellence, and innovation at scale. With a proven record of translating complex strategic imperatives into measurable business outcomes, he has consistently delivered growth, efficiency, and customer success across global enterprises and government sectors. Manish by qualification is B.Tech. in Computer Science & Engineering and an MBA. Manish blends deep technical expertise with executive acumen. His career spans leadership roles across customer operations, pre-sales, sales, and service delivery, enabling a holistic understanding of the customer lifecycle. He has led initiatives generating over $100 million in annual revenue, achieving 2.5x business growth, 3x team expansion, and significant improvements in customer satisfaction (CSAT from 50% to 80%), while reducing churn by over 50% and customer complaints from 40% to 8%. Manish's leadership extends to global enterprises such as Coca-Cola, GE, Verizon, Salesforce, and Cisco, and to national digitization programs for the Indian Defence, State Governments, and Indian Railways. His experience reflects deep institutional knowledge and strategic agility. Manish has directed more than 50 large-scale cloud migrations and 70+ major managed infrastructure transformations, demonstrating mastery in managing scale, resilience, and modernization. His portfolio includes high-impact projects such as deploying a large-scale Telecom Fraud Management System for a government Telco, DWDM transport networks for leading carrier, multi-category e-commerce cloud migrations, and live sports streaming event with record-setting concurrency viewership. At Amazon Web Services (AWS), Manish has led the Enterprise Support Business for strategic global customers and large Indian enterprises. He partners with C-suite leaders to build and operate secure, scalable cloud infrastructures while driving modernization and responsible AI adoption. He also developed frameworks to enhance enterprise readiness, leveraging GenAI, advanced analytics, and cybersecurity to future-proof customer environments. An advocate for inclusive leadership, diversity, and ethical technology, Manish champions the responsible use of digital innovation to create sustainable business and societal impact. Beyond work, he is a published author, blogger, and guitarist, embodying a balance of creativity, discipline, and continuous learning-principles that define his approach to leadership and life.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Head - Enterprise Support (Strategic Industries)
Amazon Web Services (AWS India Pvt. Ltd.)
07.2019 - Current
- Manish leads the team of Enterprise Support Managers, Enterprise Support Leads and Technical Account Managers (TAMs) to work with Solution Architects, Business Development and Customer Success teams to help customers adopt and use AWS Cloud services efficiently.
- Enterprise Support is the highest level of AWS support, which offers customers a highly embedded and interlocked approach to engagement across the customer lifecycle.
- Manish in the role of Strategic Industries leader leads Enterprise Support for the highest band of Global customer of AWS currently.
- Earlier Manish led Enterprise Support for AWS Large Enterprise segment of India for 4.5 Years.
- Manish's responsibilities include new customer acquisition and revenue growth, which entails developing innovative pricing and delivery models.
- It further involves building new Enterprise Support entitlements and offerings in collaboration with Product and Service teams.
- Manish is responsible for proposing and implementing the three-year roadmap with futuristic product roadmaps, organizational design and team building to scale and sustain.
- On the operational side, Manish has spearheaded consistent delivery and establishing governance around migrations, Modernization, Cost, Security, and Operations, also guiding and mentoring execution of large-scale service events and key infrastructure events for the customers.
- Manish is also managing the team of Industry experts and Technology leaders to help customers achieve successful business outcomes with adoption of new age services including GenAI, Analytics and Serverless.
- On the people front, Manish is responsible cultivating leadership and upholding the performance culture with emphasis on inclusion, diversity, and equity.
- Manish participates in leadership forums, hiring events, and coaching sessions to foster talent.
- Some of Manish's key accomplishments in the role include of ES revenue growth (~2.5x), team growth (~3 x), ~50 large complex Cloud Migrations and more than 70+ major Managed Infrastructure events including Sports tournament seasons, Movie launches and Sales campaigns with unpredictable and unprecedented scaling and User spikes.
Head - Customer Experience & Service Account Management
Reliance Communication Ltd.
06.2004 - 07.2019
- Manish was heading customer life cycle management, driving revenue retention and growth for a large-scale customer base of more than 10,000 Enterprise accounts, including Platinum key accounts, Government and Public sector Accounts, as well as SME customers.
- Manish led teams of Service Assurance Managers and Program Managers to ensure effective Customer Experience Management across the Data Networking and Voice services of Reliance.
- As Service Management Head, Manish was deeply involved in developing SOPs and KPIs/KRAs, creating new benchmarks to reduce cost, and improve customer service.
- Manish successfully led execution of projects of revenue worth more than ~$100Mn annually creating opportunities for further growth.
- Manish accomplished reduction in customer churn rates by more than 50%, in customer complaints from 40% to 8% and improvement in Customer Satisfaction (CSAT) from 50% to 80%.
- Reliance owned the largest MPLS VPN core network, largest Metro Ethernet network, and largest Fiber transport network footprint to provide services to Enterprise Customers.
Regional Head (North & East) - Enterprise Networking & Telecom Projects
Larsen & Toubro Ltd.
09.1995 - 06.2004
- Manish was responsible for the overall P&L for the assigned region (North and East of India), with an annual revenue of approximately > ~20Mn INR.
- He contributed to top-line and bottom-line growth, involving the identification of new business opportunities and market analysis.
- Manish charted out strategies and contributed towards enhancing business volumes and growth.
- He maintained and expanded the customer base by building rapport with key clients and identifying new customer opportunities.
- Manish established in-roads and dominance in large tenders and government contracts and also handled channel development for Canon and Sharp Office Automation Products, and created a strong footprint for these product lines.
- Manish improved profitability by ~35% through large systems integrations and networking infrastructure projects.
- Manish was instrumental in establishing ECI Telecom as the most preferred brand among Telcos by scaling up market share from 0 to 30%, with EBIDTA of 40%.
Product Manager - Corporate Marketing Group
Uptron India Ltd.
02.1990 - 09.1995
- Manish managed end-to-end pre-sales, solution design, pricing & tendering efforts for larger opportunities (including DoT Tendering, TEC Approvals, WPC Liaison and Rate Contracts) with DGS &D and Kendriya Bhandar.
- Manish specialized as a key resource for in-lab troubleshooting, development, customization, and installation support to regional teams for Higher End EPABX Systems, C-DoT Switches, and RF Systems.
Education
Master of Business Administration - Marketing Management
IGNOU
01.2023
Post Graduate Diploma - Integrated Management
IGNOU
01.2021
Post Graduate Diploma - Marketing Management
IGNOU
01.1995
Bachelor of Technology - Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)
06.1988
Skills
- Strategic Planning
- Business Development
- Talent Management
- Customer Relations
- Partner Development
- Employee Engagement
- Solution Architecture
- Motivator
- Intuitive
- Collaborator
- Communicator
- Change Leader
- Analytical
- Organizational Skills
- Critical Thinking
- Teamwork and Collaboration
- Project Delivery
- Digital Transformation
- Cloud Services
- IT and Telecom Infrastructure
Websites
Certification
- AWS Certified Solutions Architect - Associate
- AWS Certified AI Practitioner
- AWS Generative AI Accreditation - L200
Languages
English
Hindi
Personal Information
Date of Birth: 08/15/1969
Hobbies and Interests
- Blogging
- Playing Guitar
- Writing
Timeline
Head - Enterprise Support (Strategic Industries)
Amazon Web Services (AWS India Pvt. Ltd.)
07.2019 - Current
Head - Customer Experience & Service Account Management
Reliance Communication Ltd.
06.2004 - 07.2019
Regional Head (North & East) - Enterprise Networking & Telecom Projects
Larsen & Toubro Ltd.
09.1995 - 06.2004
Product Manager - Corporate Marketing Group
Uptron India Ltd.
02.1990 - 09.1995
Master of Business Administration - Marketing Management
IGNOU
Post Graduate Diploma - Integrated Management
IGNOU
Post Graduate Diploma - Marketing Management
IGNOU
Bachelor of Technology - Computer Science & Engineering
Dr. A.P.J. Abdul Kalam Technical University (AKTU)