Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
CustomerServiceRepresentative
Manish Kumar

Manish Kumar

IT
Hyderabad

Summary

Proficient Veeva Vault White Belt Certified individual with 7+ years of experience and passionate to assist the clients to drive the digital transformation in the R&D, Marketing & Sales space by leveraging Veeva Vault products.

Advanced knowledge of Veeva Vault configuration, developing them in live projects based on client requirements. Have resolved +6000 incidents and +2000 Change requests.

Overview

8
8
years of professional experience
4
4
Certification

Work History

Senior Configuration Analyst

Reckitt
09.2019 - Current
  • Contributed to the adoption of DAM by implementing Veeva Vault product (PromoMats) to eliminate duplication, complex approval, regional silos and Manual Dist./ Tracking caused in the legacy process.
  • Designed requirements, documentation, and product standards with foresight for the future of software, achieving an 30% reduction in the preparation time of standard documentation.
  • Led full redesign of Campaign functionality enhancement , increasing feature adoption by 35%.
  • Engineered solution of Rights Management functionality enhancement , increasing feature adoption by 25%.
  • Engineered end to end solution for the X-Business unit vaults configuration & process harmonization, resulting in 55% lifecycle & workflows reduction, 45% in the metadata.
  • Engineered an automated solution of cancellation of active workflows using Veeva Vault API, achieving a time savings of 250 hours.
  • Gathered requirements of moderate scope and complexity from a variety of sources to support the product development process
  • Facilitated user-centered design processes during new feature development.
  • Hired as a 1st employee in the Veeva Vault space.
  • Managed multiple tasks in the capacity of roles Configuration Specialist / Product Analyst / Integration Business Analyst / Application Architect to consistently met development schedule.
  • Facilitation of Agile ceremonies such as Backlog Grooming, Sprint Standup, Sprint Planning, Sprint Review, Retrospective, etc

Senior Analyst

Merck
06.2019 - 09.2019
  • Hired as a 1st employee in the Veeva Vault space to implement Products (PromoMats) used to manage MLR Approval process and track/record Quality related metrics (QMS).
  • Collaborated with business partners to identify information and technology needs, business processes, and high-level requirements.
  • Developed reports & dashboards in the platform for the senior stakeholders to track the Growth & Adoption Metrics (# of active users, # of daily logins, # of repeat user logins, # of assets by market, # of Quality related events like Audit, Deviation, CAPA etc).
  • Led the session between global IT partners and business stakeholders for problem-solving, troubleshooting, and solution development
  • Delivered in-depth Veeva Vault training to the business users on the platform basic functionality like Search, Accessing Library, Upload Documents etc, achieving platform adoption in 40% quicker time.

Associate

Cognizant
11.2018 - 05.2019
  • Collaborated with various stakeholders & Reported to umpteen client teams & departments like IT, Business, Leadership, etc. during the entire development life cycle, from requirement gathering to deployment of changes into Production.
  • Worked as Application Architect to manage configuration requests related to workflow design, document type, subtype, make products restricted, onboard external partners in the application, Translation update, security profile, permission sets, etc.
  • Engineered the solution of Automated Reclassification of documents by using the Veeva API, resulting in time savings of 150 hours.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Identified the problem ticket and developed the SOP, achieving in reduction of the 45% issues related to user login and rendition issue.

Application Development Analyst

Accenture
03.2015 - 11.2018
  • Trained colleagues, helped the lead to formulate the interview questions, learning materials to help establishing the Veeva COE in the organization, resulting in developing +200 Veeva experts.
  • Trained end-users in application use and extended technical support as necessary relative to delivery
  • Documented development processes and actions for use in future projects, achieving in 30% reuse of the template.
  • Collected and defined customer requirements to create successful systems meeting the unique needs of each client
  • Corrected errors in software to fix performance issues and improve usability.
  • Collected and reviewed data from the Veeva General Releases to analyze system capabilities and development requirements.
  • Provided technical support to users and system administrators by troubleshooting L2 and L3 issues.

Education

B.Tech - Electrical, Electronics Engineering Technologies

IIMT Engineering of College
Meerut
06.2014

High School Diploma -

GGPS
Bokaro
05.2010

S.S.C -

GGPS
Bokaro
2008

Skills

  • Veeva Vault (QMS, PromoMats, MedComms, RIMS, QDocs, Etmf), Veeva CRM
  • Manual Testing, C#
  • Postman, Veeva Vault API
  • Requirement Gathering, Business Analytics
  • Product Management, Scrum Methodology
  • System Improvements, Technical Support
  • Workflow Diagrams, Conceptual Design, Business Solutions
  • Root Cause Analysis

Websites

Accomplishments

    Awarded as Best Employee in the category of IT - Strive for Excellence in 2021.

Certification

Veeva Vault White Belt

Veeva CRM White Belt

Enterprise Architecture Foundations.

Introduction to Product Managemennt

Timeline

Senior Configuration Analyst

Reckitt
09.2019 - Current

Senior Analyst

Merck
06.2019 - 09.2019

Associate

Cognizant
11.2018 - 05.2019

Application Development Analyst

Accenture
03.2015 - 11.2018

B.Tech - Electrical, Electronics Engineering Technologies

IIMT Engineering of College

High School Diploma -

GGPS

S.S.C -

GGPS

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