Manish Kumar
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments with 15+
years of experience in managing globally diversified teams. Experienced in Telecom OSS/BSS projects with a successful record in managing and executing innovative programs, that support the strategic direction of the
organization.
As a highly effective Program Manager, has proven ability to
supervise and lead high-performance teams across multiple geographies and multiple vendors and experienced with stakeholder management, conflict resolution and risk management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Test Lead
OptiValue Tek Consulting
06.2023 - Current
- Develop a comprehensive test automation strategy that aligns with the CI/CD pipeline
- Define objectives, scope, and the selection of appropriate automation tools and frameworks focused on API testing via postman
- Collaborate with end-users to devise testing strategy for e2e testing, UAT and DR testing
- Responsible for data migration related testing and test data management
- Support client team to define test conditions for e2e testing
- This required to coordinate with multiple vendors spread across 4 countries
- Design test automation framework using Cucumber to enable BDD
- Implement best practices for test script design, modularity, and reusability
- Enable integration with JIRA for test results reporting in a seamless manner
- Daily test execution was scheduled to run, and report results in JIRA
- Design, develop, and maintain a scalable test automation framework
- Establish and maintain a practice of continuous testing within the CI/CD pipeline
- Automate the execution of test suites triggered by code commits, builds, or deployments
- Ensure that test data is consistent and available for automated tests
- Implement automated defect capture and reporting within the CI/CD pipeline
- Ensure that defect information is integrated into the development process.
Test Delivery Lead
Accenture
06.2016 - 05.2023
- Set up TCOE (Test Center of Excellence) involving multiple vendors spread across multiple geographies, i.e
- Multiple countries in Europe and India
- Develop a comprehensive test strategy that aligns with the project's objectives, timelines, and quality standards
- Automation of business process flows in Postman and integration with JIRA
- Create detailed test plans that outline the scope, objectives, approach, resources, and schedule for testing activities
- Responsible for Test Governance of multiple projects and managed multiple 3rd party vendors
- Responsible for testing of Online Rating and network cases
- Testing was done via mobile phones using lab set-up in Telia
- I defined test conditions needed for live network testing
- Implement Testing of Rest API’s using POSTMAN
- This was done to achieve micro level testing and helped in early detection of defects
- Coordinate with Telia Internal Support Teams and onshore Vendors to deliver common Test Strategy across all parties
- Perform test reviews and deliver test metrics for QA governance
- Drive test coverage review and introduce enhancements
- Defect detection rate increase by 28% during SIT resulting in less defects detected during AT
- Drive successful closure of ST, SIT & AT test phases for multiple projects
- Implementation of effective defect mgmt
- Process for SIT & AT
- Responsible for environment upkeep and reducing downtime by managing deployments
- Perform test planning and align the timelines with 10+ streams
- AT Coordinator for Mobile & Fixed Streams
- Coordinated with multiple legacy applications to deliver test data
- This involved activities like data cloning, data masking & data transformation.
Scrum Master
Accenture
06.2016 - 05.2023
- Worked with PO to manage product backlog for team
- Reported progress to all stakeholders through Sprint Burn Down Reports, Sprint Velocity, Sprint Burn Down using JIRA
- Implemented various retrospective, delivery methods to continuously improve towards Business Value Driven goals
- Coaching the team in transforming from Waterfall way of working to Agile way of working
- Trained the teams for Agile Scrum way of working
- Helped in restructuring the teams into smaller value driven scrum teams
- Helped the team to align in terms of themes, epic and Features.
Functional Business Analyst
Accenture
06.2016 - 05.2023
- Collaborate with business stakeholders, including product managers, customer service teams, and billing specialists, to gather and document detailed requirements
- This includes understanding the business processes, customer needs, and regulatory constraints
- Analyze the collected requirements to ensure they are clear, complete, and aligned with the business goals
- Identify potential gaps, ambiguities, and inconsistencies in the requirements
- Document functional specifications that outline how the BSS system should behave to meet business requirements
- This may include use cases, user stories, and data flow diagrams
- Define data requirements and data models to support business processes
- Ensure that data is structured and organized to facilitate efficient operations, reporting, and billing
- Conduct gap analysis to identify the disparities between existing systems and the desired state
- Determine what changes or customizations are required to address these gaps
- Assess the impact of proposed changes on business processes and systems
- Assist in change management efforts by identifying training needs and facilitating user adoption
- Collaborate with quality assurance teams and business users to define test cases and scenarios for UAT
- Participate in UAT to validate that the BSS system meets business requirements.
Test Automation Lead
Accenture
06.2016 - 05.2023
- Drive Automation across multiple streams, i.e., Mobile and Fixed Broadband
- Implement Test Automation using Selenium
- Implement BDD framework using Cucumber
- Integration of BDD with Git & Bit-bucket
- Reduce manual effort using RPA (Robotic Process Automation)
- Responsible for testing automation design to automate cdr flows and offline rating
- Test coverage was increased by 44% for offline rating
- Team size was reduced by client, but we were able to maintain quality with automation
- Create and maintain documentation for automated tests, frameworks, and CI/CD integration
- Train team members on automation practices and tools
- Provide support for identifying and troubleshooting issues related to test automation in the CI/CD pipeline
- Address any technical challenges that arise during the automation process.
Performance Test Lead
Accenture
07.2015 - 05.2016
- Responsible for devising performance test strategy for RODOD applications
- Coordinating with key stakeholders to understand non- functional requirements, define load profile, deliver test plan, execute load tests and defect management
- Managing a team of 10 FTE’s, including performance testers, architects & DBA’s
- Responsible for delivery of daily/weekly performance run reports
- Drive Test data management for performance testing requirement
- Implemented Test Data management practices and utilized Abinitio tool to meet test data requirements
- Turnaround time for test data was reduced from 1 week to 1 day
- Perform various performance tests
- Running load tests for 1500 concurrent and 1000 unique users simultaneously
- Running 24 hours endurance test, deliver reports every hour & perform simultaneous tuning activities
- Continuous improvement of scripts to adapt to changing functionality
- Run tests on lower environments to assess scripts robustness
- Prepared a training roadmap for team to get trained on OATS
- Collaborated with Accenture& Oracle to set up dedicated training for the team
- Build OATS (Oracle Application Testing Suite) capability at Accenture IDC
- OATS capability was set up at IDC which enabled us to set up a team of 5 FTE’s
- An added revenue of 100K Euros was generated by the project.
Test Lead
Accenture
03.2012 - 06.2015
- Managing the Test Centre of Excellence for a large Telecom in Netherlands
- The TCoE handles testing (ST, SIT, Performance Testing and Test Automation) for 5 domains
- Define automation approach using Selenium with focus on Multi browser testing
- Devise automation test strategy across multiple domains within the TCoE to increase functional automation coverage
- Lead end-to-end delivery, test estimation, staffing and capacity planning
- Provide support during the post-implementation phase, ensuring that the system functions as expected in the production environment
- Monitor and address any issues that arise after deployment.
Scrum Master
Accenture
03.2012 - 06.2015
- Drive transition from iterative to Agile Delivery Model
- Deliver training to PO’s and Scrum Masters on SCRUM framework
- Establish Agile metrics and reporting process for productivity and maturity
- Managed 17 Scrum teams with 120+ FTE in scaled agile delivery model.
Pre-sales consultant, Business Analyst, Tester
Mahindra Satyam
05.2007 - 03.2012
- Responsible for testing delivery of BSS applications, delivery of test plans, defect management & designing test cases in NAB & Agilent
- Supported successful execution of User Acceptance Test for the release by coordinating with team members from Netherlands, Slovakia & Belgium
- Part of pre-sales team, supplying pre-sales support including customer presentations, demos & writing technical proposals
- Interacting with the clients for requirements gathering, analysis and scoping and generating Response to Proposals (RFP/RFI).
Education
PGDBA in Marketing -
Institute for Technology & Management
01.2007
Bachelor’s in commerce (Accountancy Hons) -
Ravenshaw College
01.2003
Skills
- STLC
- RPI testing
- Postman
- JIRA
- BSS/OSS
- CRM
- Billing
- Telecom Industry Knowledge (BSS/OSS, CRM, Billing)
- Siebel CRM Expertise
- Test Automation (Cucumber)
- Performance Testing (JMeter and Oracle Load Testing Tool)
- Agile Methodologies (Scrum Master, SAFe)
- Test Management Tools (JIRA, HP ALM, XRAY)
- Java
- Python
- Project Planning
- Strategic Planning
- Risk Management
- Client Relations
- Stakeholder Communications
Certification
- 2023, ISTQB CTFL 4.0 certified
- 2021, Microsoft Azure Administrator: AZ-104
- 2021, Microsoft Azure Fundamentals: AZ-900
- Scrum Fundamentals Certified (srum.org)
- 2019, TOSCA AS1
- 2017, International Agile Test Foundation
- 2015, Oracle Application Testing Suite Essentials
- 2014, Accenture Agile Certified – Internal
Languages
English & Hindi
Leadership Themes
- Analytical
- Arranger
- Achiever
- Responsibility
- Futuristic
- Strategic
Timeline
Test Lead
OptiValue Tek Consulting
06.2023 - Current
Test Delivery Lead
Accenture
06.2016 - 05.2023
Scrum Master
Accenture
06.2016 - 05.2023
Functional Business Analyst
Accenture
06.2016 - 05.2023
Test Automation Lead
Accenture
06.2016 - 05.2023
Performance Test Lead
Accenture
07.2015 - 05.2016
Test Lead
Accenture
03.2012 - 06.2015
Scrum Master
Accenture
03.2012 - 06.2015
Pre-sales consultant, Business Analyst, Tester
Mahindra Satyam
05.2007 - 03.2012
PGDBA in Marketing -
Institute for Technology & Management
Bachelor’s in commerce (Accountancy Hons) -
Ravenshaw College
Similar Profiles
Arendala ShruthiArendala Shruthi
Consultant at OptiValue Tek Consulting Private LimitedConsultant at OptiValue Tek Consulting Private Limited
Hrulekha ChakkaHrulekha Chakka
Consultant at Optivalue Tek Pvt LtdConsultant at Optivalue Tek Pvt Ltd
Kiran MarshalKiran Marshal
Team Lead at Bahwan Cyber tek consultingTeam Lead at Bahwan Cyber tek consulting
Damodaran VenkatesanDamodaran Venkatesan
Test Lead at AXAInsuranceTest Lead at AXAInsurance
Namrata MauryaNamrata Maurya
Test Lead at India Infoline Finance Limited (IIFL)Test Lead at India Infoline Finance Limited (IIFL)