Manish KUMAR
MUZAFFARNAGAR
Summary
With 14 + years of experience in the supply chain, logistics, and Retail industry, I have developed excellent communication, leadership, and relationship management skills. My expertise lies in managing transport, distribution operations, and ensuring excellent standards of service, efficiency, and performance through outstanding manpower management. I have a proven track record of maintaining smooth supply chain operations, strategically negotiating with vendors, and achieving cost savings. I am skilled in handling end-to-end supply chain management, fleet maintenance, vehicle route planning, and project management. I have successfully managed teams, handled customer escalations, and maintained audit and CRS compliances. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Center Manager
Delivery Limited
MUZAFFARNAGAR
03.2015 - Current
- Managing a team of onroll and offroll staff for DC operation
- Receiving and forwarding the Fleet from Line haul in the morning
- Maintaining the operational job of fresh load smoothly and clearing within TAT
- Clearing all requests for Reverse according to SOP
- Monitoring Closure and productivity of DC on a regular basis
- Handling all Customer Escalations on time and closing before EOD
- Maintaining Audit and CRS compliances
- If any deviation, reporting to Seniors for failurity
- Always focusing to achieve the targets given by Seniors
- Guiding field staffs and encouraging them to earn incentives
- Always helping the team if any challenge faced during any operation function.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Planned work schedules to maintain adequate staffing levels.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Managed staff scheduling, hiring and training processes.
- Resolved escalated customer complaints in a timely manner.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Offered training and support to keep team members motivated and working toward objectives.
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear expectations for employees, providing guidance when needed.
Assistant Center Manager
Delivery Limited
Meerut
07.2014 - 02.2015
- Developed and implemented customer service policies to ensure quality customer service.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Developed, implemented, and managed center's budget.
- Oversaw daily operations, optimizing efficiency and productivity.
Client Support Executive
Delivery Limited
Gurugram
01.2014 - 06.2014
- Developed training materials for new employees on customer service protocols.
- Maintained accurate records of client interactions and transactions.
- Liaised with other departments to ensure proper resolution of customer issues.
- Participated in regular meetings with senior management to discuss progress on resolving client concerns.
- Managed client relationships through effective communication techniques.
- Documented all customer inquiries, requests, and feedback for future reference.
Sales Advisor
Marks & Spencer Reliance india Pvt.ltd
New Delhi
01.2012 - 11.2013
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Provided customers with information on products and services available.
- Managed inventory levels by tracking stock availability and coordinating restocking efforts.
- Coordinated with logistics department to ensure timely delivery of goods.
- Resolved customer complaints in a timely manner.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided after-sales support, ensuring customer satisfaction and retention.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
Customer Service Representative
Shoppers stop
Noida
01.2010 - 12.2011
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Identified opportunities for upselling additional products or services based on customer needs.
Retail Trainee
Pantaloon Retail india Limited
Meerut
08.2008 - 08.2008
- Attended weekly meetings with management to discuss sales performance.
- Operated the cash register efficiently and accurately processed payments.
- Organized store displays to maximize visibility of products.
- Opened and closed the store as per assigned shifts.
- Provided excellent customer service, ensuring high levels of satisfaction.
- Resolved customer complaints in an effective manner.
- Assisted customers in selecting and purchasing merchandise.
Education
MBA - Marketing Management And Research
Himalayan University
UK01-2023
Post-Graduate Diploma - Yog
Dev Sanskriti Vishwavidyalaya
UK01-2019
B.A - History -
Ccs University
01-2010
Retail Management - Logistics And Materials Management
IIJT
MEERUT01-2009
12th - PCM
JIC
Muzaffarnagar01.2007
10th - PCM
JIC
01-2005
Skills
- Supply Chain Management
- Logistics Operations
- Warehouse Operations
- Outbound Logistics
- Fleet Management
- Material Planning
- Hub Operations
- Operations Management
- TAT Management
- Process Management
- Customer Service
- Centre Manager Operations
- Opening and closing procedures
- Delivery fleet management
- Cash shipment management
- Branch Operations Management
- Shift Scheduling
- Operational Reports
- Service Level Agreements
- Manpower planning
- Route planning expertise
- Staff Training and Development
- Daily reports
- Labor cost control
Accomplishments
- Best manpower management Award
- Best team leader award
- Best SL achieve award
Timeline
Center Manager
Delivery Limited
03.2015 - Current
Assistant Center Manager
Delivery Limited
07.2014 - 02.2015
Client Support Executive
Delivery Limited
01.2014 - 06.2014
Sales Advisor
Marks & Spencer Reliance india Pvt.ltd
01.2012 - 11.2013
Customer Service Representative
Shoppers stop
01.2010 - 12.2011
Retail Trainee
Pantaloon Retail india Limited
08.2008 - 08.2008
MBA - Marketing Management And Research
Himalayan University
Post-Graduate Diploma - Yog
Dev Sanskriti Vishwavidyalaya
B.A - History -
Ccs University
Retail Management - Logistics And Materials Management
IIJT
12th - PCM
JIC
10th - PCM
JIC
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