SAP
Hi, I’m
Manish Kumar
Retail manager
New Delhi,New Delhi
Summary
Seeking challenging assignments in Sales / Marketing Research / Business Development / Customer Relationship Management with an organization of high repute bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
15
years of professional experience
4
years of post-secondary education
Work History
SS mart Retail
Retail Head
5 2019 - Current
Job overview
- Entered and priced inventory to assist with efficient restocking.
- Launched successful loyalty program initiatives that boosted repeat business by rewarding loyal customers with exclusive incentives and special offers.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Optimized staffing schedules based on store traffic patterns, ensuring adequate coverage during peak hours without overspending on payroll expenses.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained and mentored new employees, contributing to a positive work environment and increased staff retention rates.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Vedika Credit Capital Ltd.
Retail Manager
05.2016 - 05.2019
Job overview
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced operational risks while organizing data to forecast performance trends.
Big Bazaar
Department Manager
09.2009 - 05.2016
Job overview
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Big Bazaar
Management Trainee
08.2007 - 09.2009
Job overview
- Handled day-to-day customer or client questions via telephone or email.
- Developed detailed plans based on broad guidance and direction.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Collaborated with cross-functional teams to optimize overall business performance and achieve organizational objectives.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
Education
Magadh UniversityGuru Govind Singh College
Bachelor of Science
04.2001 - 04.2005
BLS Institute GhaziabadGhaziabad, India
Post Graduate Diploma in Retail Management from Retail Management
Institute of Engineering & Rural TechnologyPrayagraj, India
Diploma in Marketing Management
Skills
Team Collaboration
Task Delegation
Store Organization
Team Building and Motivation
Retail Operations
Staff Coaching and Training
Decision-Making
Problem-solving abilities
Marketing and Advertising
Customer Credit Management
Competitor Analysis
Accomplishments
- Gone through company sponsored MBA program
- Highest grade in management studies
- Exposures to North India cities
Linguistic Abilities
- English
- Hindi
Personal Information
Date of Birth: 12/27/85
Software
GINI
BIJLI