Manish Kumar

• Acting as a Sub Service Function Leader for Strategic Projects under Risk Management Services (RMS), I lead a team of 18 FTEs & provide support to Global Risk Management and GDS Risk Management Leadership.
• The team encompasses a diverse array of expertise and subdomains, each specializing in different risk topics (RM Policy, Data Protection, Analytics, etc.), catering to a unique set of clients and their respective expectations. I lead & supervise the implementation of various complex, multifaceted projects across different sub domains and utilize my expertise in business analysis, resource allocation, forecasting, and cost reduction to guarantee that projects meet their goals, adhere to their defined scope, and follow the established timelines.
• Leading discussions on expanding existing client relationships and identifying cross-selling opportunities to enhance the current scope of work
• Responsible for providing financial and operational insights (budget/ SLAs, etc.) and enabling key operations drivers for the team & contributing to the strategic business planning, periodic business reviews, and governance and risk management of the project portfolio.
• Independently lead various strategic initiatives, identifying ways to standardize, optimize, and automate the existing framework. Additionally, I serve as the primary point of contact for my business unit in the capacity of a RIM ISR custodian to GDS centrally
• Playing an active role in setting strategic direction and providing oversight for various RMS/RM sub-functions, working in close partnership with GDS/Global Leadership to develop and execute plans that support the overarching goals of Global RM/RMS and EY.
• Managing both short-term and long-term processes from inception to stabilization, employing a Build Operate & Transfer model to transition them into permanent operations.
• Providing comprehensive project management support, overseeing projects through their entire lifecycle—from requirements gathering and development to user acceptance testing and deployment.
• Leading and coordinating the activity of the project team, work stream leaders and subject matter experts to ensure delivery in line with plan

• Manage the governance & metrics for strategic projects and Top programs driven at organizational level.
• Support project managers in defining required scope, quality, cost and effort to deliver projects effectively.
• Manage risks and issues through appropriate tracking and involving key members of the Programme/project team as appropriate.
• Track progress against the plan, looking ahead and removing roadblocks to delivery
• Review the impact of change requests to scope, time, budget or effort and assist in identification of the new requirements to deliver the project successfully
• Regular report out of all projects and programs to the MD office and Onshore program sponsors regarding the progress and financial health of project/program
• Identifying the appropriate tools, methods and templates that are required within the centralized organization. (Worked on Clarity)

• Responsible for handling Canada change request raised by Aon clients (CIBC & BMO) with regards to any technical, financial, cosmetic changes to the Aon systems/services provided.
• Interfacing extensively with the Canada PMO Team, onshore business unit, issue owners, operations, domain lead, program office & technology and leadership teams to facilitate overall integration and to build an effective partnership.
• Responsible for creation of all project documentation like action points, minutes of each meeting and project plans.
• Ensuring that the project artifacts i.e. BRD, Test Plan/strategy, RAID Log are in the standard format along with the relevant stakeholder sign offs.
• Updating transitions MIS and databases with the current status of projects.
• Work with MIS spoc to provide progress updates for clients, BU MIS, steering committees and other interested stakeholders.

Plan, execute, and finalize projects within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders

• Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work
• High-Level Opportunity Assessment, engage onshore and define project working group
• Holding discussion with onshore clients to understand and implement process changes as requested by them, coordinate meetings to plan corrective, preventive and defect repair actions as required
• Initiate, plan and mobilize, manage, monitor, control and complete Project Deliverables against agreed objectives in line with the Project governance
• Coordinate with various onshore project managers to finalize and manage scope, schedule, quality, timelines and budget changes with client wherever necessary
• Ensure that change control system is implemented
• Coordinating with the relevant onshore/offshore depts
• Like HR, Legal, SLA, Risk, Compliance, IT, BCM to ensure timely availability of staffs, systems, accesses, seats, documents and other relevant requirements
• Managing stakeholder escalations and timely escalating any issues that may impact operations & providing strategic direction during the implementation stages to onshore/offshore
• Monitoring project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Lead and manage client relationship for the project(s) through periodic update and feedback meetings, bringing in the Project Director at appropriate times
• Liaise with client for critical decisions as required
• Maintaining the transition pipeline tracker for the entire PBB & CPB unit and reconciling the actual vs
• Budgeted FTE figures on a monthly basis
• Maintaining & reporting the Transition Exception tracker for ad hoc projects and projects not meeting the Transition checks, to the senior stakeholders for approvals to commence with the project
• Be aware of contract terms between onshore client and other parties involved and oversee compliance with clauses and requirements of these contracts
• Ensuring all requirements for the project including documentation, regulatory and risk approvals, defining SLAs, training delivery etc are met as per the governance standards.

• Daily coordination among 3 centers (Delhi, Gurgaon and Chennai) to support resource planning and analysis of the business by managing daily production activities and planning the use of materials and human resources
• Management of resource planning and workflow for RBS UK operations in Delhi and Chennai for total staff strength of ~ 950 Full Time Employees
• Analysis of demand side mechanics, volume patterns, failure demand and Supply side such as capability, scheduling, holiday and absence%, productivity analysis
• Acting as the prime interface between the Centre and Business Planning & Operations, for advice and support on tasks including: Manpower Planning, Budgets, Billing, Short-Term Turnover and Training & Development
• Managing resource requirements for all products and campaigns launched by the bank's retail marketing team, anticipating the response rate for each product and assigning required resources for the campaigns
• Acting as a single point of contact for any technological incident or unforeseen event affecting operations unit in India with the Group Incident Management UK
• Provide necessary value added inputs and support to the sales and front end customer service team so as to enable them to serve the customer better
• Leading change management processes as part of the change control board for RBS Operations Shared Services India (OSSI)
• Acting as a change manager for existing business by providing a detailed analysis including FTE impact analysis, training requirements, documentation/ artifacts and other mandatory governance requirements for the change requests received from onshore.

• Worked as an analyst in various Account Maintenance processes (Change of Address, Regular Payments, DD Auto stops, Royline/Bankline payments)
• Taking care of MIS responsibilities of the team
• Analyzing accounts and investigating financial transactions
• Strive to continuously improve service delivery according to set guidelines and principles and maintain high level of customer satisfaction
• Provide training and orientation of database structure and reporting environment to internal and external personnel as needed
• Provide necessary value-added inputs and support to the sales and front-end customer service team so as to enable them to serve the customer better
• Develop and maintain centralized reporting data to support the efficient delivery of standard and specialized customer reports
• Updating credit card, direct debit & standing order payments on the system
• Recording all payments received from the customers and acting as second level customer support contact for variety of client related billing and payment queries.