Manish kumar

Lead a team of 10-12 sales executives working on the Inbound IVR process, overseeing the end-to-end operations.
Ensure quality counselling by sales representatives, aiming for a higher conversion rate.
Monitor back-end work through the software Super Receptionist to maintain process efficiency.
Provide category insights to team members and implement necessary modifications to improve performance.
Motivate team members to achieve their goals through regular engagement and support.
Provide constructive feedback to enhance team members' performance and development.
Conduct performance evaluations to assess progress and identify areas for improvement.
Address and resolve queries from team members to ensure smooth operations and maintain high morale.

As a Business Development Associate, my responsibilities include
fostering positive client relationships, conducting product
demonstrations, reaching out to potential customers, and extending support to them.