Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Manish Kumar

Manish Kumar

Bengaluru

Summary

Seasoned Business Process Lead with expertise in optimizing business operations and driving efficiency. Strengths include strategic planning, project management, and process improvement. Demonstrated ability to lead cross-functional teams, streamline workflows, and implement innovative solutions that enhance productivity. Committed to fostering business growth through improved processes and efficient systems.

Overview

7
7
years of professional experience

Work History

Business Process Lead (HR Onboarding)

TCS
Bengaluru, Karnataka
05.2024 - Current
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Developed detailed business process models to document current state processes and identify opportunities for improvement.
  • Conducted stakeholder interviews to understand the impact of proposed changes on customers, employees, and other stakeholders.
  • Provided guidance in developing training materials for users of new or updated processes.
  • Maintained an up-to-date inventory of all current business processes across the organization.
  • Prepared status reports on project progress for senior management review.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Plan and execute meetings with concerned individuals (Complainant, Persons of Knowledge, Witnesses, Alleged Subject) to gather facts.
  • Demonstrate a clear understanding and consistent application of HR policies, procedures, and practices.
  • Proactive stakeholder management
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Objectively debrief – findings of the investigation and HR recommendation(s) with HR Business Partner and Leadership/Higher Line Management, when applicable.
  • Capturing data related to TA into appropriate systems as necessary and recording candidate inquiries in an appropriate IT system (ticket tool).
  • Guiding and supporting other team members in meeting the SLAs, who are not in reporting structure and lead process improvement projects as and when required
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used coordination and planning skills to achieve results according to schedule.
  • Problem Solving orientation.
  • Served as a key liaison between employees and senior leadership, fostering open dialogue about workplace issues and potential improvements.
  • Coordinated internal communications campaigns related to HR initiatives, keeping employees informed and engaged.
  • Collaborated with cross-functional teams to identify areas of improvement in HR policies and procedures.
  • Maintained up-to-date knowledge of employment laws and regulations, advising leadership on best practices for compliance in all aspects of HR operations.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Associate Recruiter

KornFerry Recruitment Services Pvt Ltd
Bengaluru
08.2022 - 04.2024
  • Developed and implemented recruiting plans to identify qualified candidates.
  • Conducted initial phone screens to assess applicant qualifications.
  • Collaborated with hiring managers to develop job descriptions and recruitment strategies.
  • Maintained up-to-date records of applicants in the applicant tracking system.
  • Coordinated interviews, reference checks, background checks and other pre-employment activities.
  • Advised hiring managers on best practices for candidate selection.
  • Provided guidance on interviewing techniques and salary negotiations.
  • Identified potential sources of passive candidates through research and networking activities.
  • Assisted in onboarding new hires by providing necessary orientation materials and information.
  • Created job postings for open positions on various job boards, social media platforms, and company website and career page.
  • Managed recruitment process from sourcing stage to offer acceptance stage ensuring a smooth transition for all parties involved.
  • Participated in industry forums or associations related to the field of expertise being recruited for.
  • Developed relationships with third party recruiters or staffing agencies when needed.
  • Partnered with HR team members on special projects related to recruitment initiatives.
  • Analyzed data trends related to recruiting activity including time-to-fill metrics.
  • Provided feedback on recruitment processes and suggested improvements where needed.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Explained job duties, compensation and benefits to potential candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Provided a positive candidate experience throughout the recruitment process.
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.

HR Shared Service Partner

Labcorp Drug Development (Fortrea Pvt Ltd)
Bengaluru, Karnataka
11.2020 - 08.2022
  • Created succession plans, preparing the organization for future leadership needs.
  • Increased employee satisfaction levels with effective communication strategies.
  • Improved organizational culture by promoting diversity and inclusion practices.
  • Streamlined HR processes for increased efficiency and cost savings.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Managed sensitive employee relations issues, fostering a positive work environment for all staff members.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Provides administrative support within HR Service Delivery organization with emphasis on on-boarding coordination across APAC Region;
  • Initiates and completes new hire paperwork, processes offer letters and new hire packages;
  • Initiates and completes internal hire and international transfers paperwork;
  • Works with COEs and vendors to ensure timely setup in systems for benefits and payroll purposes;
  • Processes appropriate pre-employment screening. Ensures pre-employment screening has been completed;
  • Processes employee referrals;
  • Performs other duties as assigned by management;
  • Responsible in performing and assigning cases for Background check auditing to team members on weekly basis, both Sanity check and Complete check;
  • Accountable in sending Welcome email to hired candidates upon completion of onboarding tasks;
  • Initiating to line managers/HRBP seeing approval for Reimbursement and Relocation allowances.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 40 new employees.
  • Build process flow & procedural documentation to improve overall operational performance.
  • Experience in being part of HR operation area end to end (Hire to Retire).
  • Identify areas to improve service quality and timeliness.
  • Proactive self-starter who can work well under pressure in an environment of continuous change.
  • Excellent attention to detail and ability to prioritize multiple tasks
  • Strong working knowledge of MS Office, PowerPoint, Word and especially Excel.
  • Investigating the matter at hand through research and investigative interviews.
  • Demonstrate a clear understanding and consistent application of HR policies, procedures, and practices.
  • Cases investigated and closed within set timeframe.
  • Employee life cycle management (leave, performance, appraisal).
  • Investigating sensitive and/or complex employee relations matters from start to finish, including leading interviews, note-taking, gathering, and analyzing evidence, document findings, and following up with the the Vendor.
  • Reviewing and understanding the policy that is alleged to be potentially violated
  • Exposure of hiring processes in UK & APAC Regions.
  • Tools that I have experience on PeopleSoft, iCIMS, AskHR, Silkroad, SAP HR, ADP, Talent Connect, Workday.

HR Specialist

Contractual Role - Manpower Consultancy (Client - IBM)
Bengaluru, Karnataka
04.2019 - 05.2020
  • Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results;
  • Responsible in pulling hire report from tool and assign cases to hiring partner on daily basis;
  • Initiate Hire upon receiving inbox notification;
  • Review & validate Hire data prior to approving;
  • Update the share point with all details of candidate once hired in system;
  • Connect with HRPB for payroll clarifications;
  • Maintaining MIS of team records, Database etc.
  • Evaluated resumes, interviewed and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Process the invoices received from the HR and Benefit vendors received via the ticket system.

AML KYC ASSOCIATE

Contractual Role - Quess Corp (Client - StateStreet Corporation)
Bengaluru, India
02.2018 - 02.2019
  • Identified issues, analyzed information and provided solutions to problems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed team communications and information for meetings.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Improved operations through consistent hard work and dedication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

MBA -

M P Birla Institute of Management
Bengaluru

B.Com -

CMR Institute of Management
Bengaluru

Skills

  • Data-driven decision-making
  • Cross-functional team leadership
  • Operational Excellence
  • Performance Metrics Development
  • Business Analysis
  • Innovation and Creativity
  • Team Building and Motivation
  • Process improvement expertise
  • Project Planning
  • Teamwork and Collaboration
  • Multitasking
  • Regulatory Compliance
  • Decision-Making
  • Goal Setting
  • Team Collaboration
  • Stakeholder Management
  • Quality Assurance
  • Vendor Management
  • Problem-Solving
  • Employee Life cycle management
  • New hire orientations
  • Sourcing strategy
  • Offer Letters Creation
  • Onboarding Process
  • Background Verification
  • Workday Integration

Accomplishments

  • Ability to work in new and challenging, as well as deadlines driven environment.
  • Worked in groups and ability to lead group activities.
  • Completed important projects on time.
  • Contributing to the bottom line.
  • Collaborated with the team of 25 in the development of acquiring new business to the organization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Business Process Lead (HR Onboarding)

TCS
05.2024 - Current

Associate Recruiter

KornFerry Recruitment Services Pvt Ltd
08.2022 - 04.2024

HR Shared Service Partner

Labcorp Drug Development (Fortrea Pvt Ltd)
11.2020 - 08.2022

HR Specialist

Contractual Role - Manpower Consultancy (Client - IBM)
04.2019 - 05.2020

AML KYC ASSOCIATE

Contractual Role - Quess Corp (Client - StateStreet Corporation)
02.2018 - 02.2019

MBA -

M P Birla Institute of Management

B.Com -

CMR Institute of Management

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Manish Kumar