Manish Kumar
Summary
Dynamic leader with a proven track record at Q Group, adept in Operations Management and bolstering client relationships through exceptional Communication. Spearheaded strategic initiatives, driving business growth and operational excellence. Excelled in New Business Development, achieving significant market expansion and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant General Manager ( Sales & Operation)
Q Group
09.2024 - Current
- Met business targets with streamlined operations strategies.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Formed and sustained strategic relationships with clients.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Organized special events such as promotions or fundraisers to drive business growth.
- Facilitated communication between departments to ensure seamless operations.
- Motivated and led team members to work together to achieve targets.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Identified opportunities for cost savings and operational efficiency improvements.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
Regional Manager
Meraqui ventures pvt ltd
04.2024 - 09.2024
- Company Overview: Meraqui is a visionary organization with diverse business interests, and a laser-sharp focus on improving customer delight.
- Transformed fleet management with unparalleled scale and expertise.
- Develop and execute strategic plans to achieve business objectives, and expand Vegith Global Services.
- Identify potential business opportunities, target industries, and key clients to drive revenue growth and market share.
- Build and maintain strong relationships with existing clients, understanding their talent needs, and ensuring exceptional service delivery.
- Collaborate with the sales team to engage with potential clients, understand their requirements, and present customized solutions that align with their workforce needs.
- Lead and inspire a team of recruitment professionals and support staff, providing guidance, training, and mentorship.
- Set performance targets, track KPIs, and conduct regular performance reviews to ensure the team meets or exceeds its goals.
- Monitor and optimize operational processes to enhance efficiency, cost-effectiveness, and service delivery.
- Ensure compliance with labor laws, regulations, and company policies, while promoting ethical practices within the region.
- Conduct market research and competitor analysis to identify industry trends, market gaps, and potential challenges.
- Maintain a high level of customer satisfaction by addressing client feedback, resolving issues promptly, and ensuring service excellence.
- Meraqui is a visionary organization with diverse business interests and a laser-sharp focus on improving customer delight.
- With unprecedented scale and expertise, we’ve transformed the fleet management industry like never before, and raised customer expectations to the next level.
Zonal Head
Gigforce
01.2022 - 04.2024
- Company Overview: Gigforce is a gig/on-demand staffing company.
- Chasing a trillion-dollar market globally, and getting everyone ready for the future of work.
- There are more than 400 Mn workers in India but only a few (not even 20%) have access to quality skilling, education or even opportunities
- Develop and implement strategic plans aligned with Gigforce's overall goals to drive growth and market expansion in the manpower industry
- Analyze market trends, industry developments, and competitor activities to identify new business opportunities and maintain a competitive edge
- Build and maintain strong relationships with existing clients, understanding their talent requirements, and ensuring exceptional service delivery
- Collaborate with the sales team to identify potential clients, present customized solutions, and negotiate contracts to secure new business opportunities
- Oversee the day-to-day operations of the manpower services within the zone, ensuring efficient service delivery and adherence to quality standards
- Implement process improvements and automation to enhance operational efficiency and reduce costs while maintaining service excellence
- Lead and motivate a team of recruitment professionals, and support staff, fostering a positive and collaborative work environment
- Provide guidance, training, and mentorship to team members to enhance their skills and expertise in the gig workforce industry
- Set performance metrics and KPIs for the zone, tracking and analyzing data to assess the team's performance and overall business success
- Present regular reports to senior management, highlighting achievements, challenges, and opportunities for improvement
- Gigforce is a gig/on-demand staffing company
- Chasing a trillion-dollar market globally and getting everyone ready for the future of work
- There are more than 400 Mn workers in India but only a few (not even 20%) have access to quality skilling, education or even opportunities
Regional Manager
Vegith Global Services Private Limited
04.2019 - 12.2021
- Company Overview: Vegith Global is a visionary organization with diverse business interests and a laser-sharp focus on improving customer delight
- With unprecedented scale and expertise, we’ve transformed the fleet management industry like never before and raised customer expectations to the next level
- Develop and execute strategic plans to achieve business objectives and expand Vegith Global Services
- Identify potential business opportunities, target industries, and key clients to drive revenue growth and market share
- Build and maintain strong relationships with existing clients, understanding their talent needs, and ensuring exceptional service delivery
- Collaborate with the sales team to engage with potential clients, understand their requirements, and present customized solutions that align with their workforce needs
- Lead and inspire a team of recruitment professionals and support staff, providing guidance, training, and mentorship
- Set performance targets, track KPIs, and conduct regular performance reviews to ensure the team meets or exceeds their goals
- Monitor and optimize operational processes to enhance efficiency, cost-effectiveness, and service delivery
- Ensure compliance with labor laws, regulations, and company policies while promoting ethical practices within the region
- Conduct market research and competitor analysis to identify industry trends, market gaps, and potential challenges
- Maintain a high level of customer satisfaction by addressing client feedback, resolving issues promptly, and ensuring service excellence
- Vegith Global is a visionary organization with diverse business interests and a laser-sharp focus on improving customer delight
- With unprecedented scale and expertise, we’ve transformed the fleet management industry like never before and raised customer expectations to the next level
Head of Operations
Verto
03.2017 - 03.2019
- I provide strategic leadership and direction to the Operations department, overseeing all aspects of day-to-day operations, process optimization, and performance management
- I collaborate closely with cross-functional teams to develop and execute operational strategies that align with overall business objectives
- Through effective resource management and process streamlining, I have successfully enhanced efficiency, productivity, and customer satisfaction
- Throughout my career, I have driven significant process improvements, utilizing data-driven insights and best practices to identify bottlenecks and implement streamlined solutions
- By leveraging technology and fostering a culture of continuous improvement, I have successfully reduced operational costs and turnaround times while maintaining high-quality standards
- I am passionate about nurturing talent and fostering a high-performance culture
- As a leader, I prioritize the growth and development of my team members, providing guidance, support, and opportunities for skill enhancement
- By empowering individuals and encouraging teamwork, I have cultivated cohesive and motivated teams that consistently exceed expectations
- I have a strong command of performance metrics and key performance indicators (KPIs)
- Utilizing data-driven insights, I have implemented performance tracking systems to monitor progress, identify areas for improvement, and drive data-based decision-making across the organization
Branch Manager
Talific Consulting Services
08.2013 - 02.2017
- In my current role, I am responsible for leading and managing all branch operations, encompassing talent acquisition, client engagement, and revenue generation
- With a strategic vision, I steer the team towards achieving ambitious targets and expanding the company's footprint in the market
- By closely monitoring industry trends and leveraging market insights, I ensure our services remain competitive and align with the evolving needs of clients
- I take pride in assembling and nurturing high-performing teams
- Through a meticulous recruitment process and targeted talent acquisition strategies, I have built a talented workforce capable of delivering exceptional results
- Additionally, I actively invest in the professional development of team members, fostering a culture of continuous learning and growth
- Client satisfaction lies at the core of our success
- As a relationship-oriented leader, I prioritize understanding the unique requirements of our clients, developing customized solutions, and providing unparalleled customer service
- My approach has resulted in long-term partnerships and recurring business from satisfied clients
- With an entrepreneurial mindset, I identify and capitalize on business opportunities for growth
- By collaborating with key stakeholders, I have successfully expanded our client base and diversified service offerings
- My business development strategies have led to substantial revenue growth and a strengthened market position
Regional Manager
IndusInd Bank
04.2010 - 08.2013
- I am responsible for overseeing the operations and performance of multiple branches within the region
- I provide strategic direction and support to branch managers, fostering a collaborative environment to achieve revenue targets, increase market share, and enhance the overall customer experience
- I thrive on identifying growth opportunities and implementing innovative strategies to expand the bank's customer base and portfolio
- By leveraging market insights and closely monitoring industry trends, I have successfully led initiatives that have driven business expansion and strengthened the bank's market position
- Delivering exceptional customer service is at the heart of everything I do
- I work closely with branch teams to ensure that customer needs are met with personalized and effective solutions
- Through a relentless focus on customer satisfaction, I have fostered enduring relationships and a loyal customer base
- I believe in nurturing talent and empowering teams to reach their full potential
- As a leader, I prioritize employee development and engagement, creating a culture that encourages collaboration, innovation, and a commitment to excellence
- By investing in my team, I have cultivated a cohesive and high-performing workforce
- In the banking sector, risk management and compliance are of paramount importance
- I consistently ensure that all operational activities and processes adhere to regulatory guidelines and internal policies
- My vigilance in risk assessment and mitigation safeguards the bank's interests and maintains its strong reputation
Education
Master of Business Administration - MBA - Marketing/Marketing Management, General
Sikkim Manipal University - Distance Education
06.2014
Bachelor of Technology - BTech - Electrical, Electronics and Communications Engineering
ICFAI University
06.2010
High School Diploma - Management Science
BNSD Shiksha Niketan Inter College
07.2002
Skills
- Legal Research
- Service-Level Agreements (SLA)
- Communication
- Direct Sales
- Marketing Management
- Operations Management
- Analytical Skills
- New Business Development
- Business Strategy
- Business Process Improvement
Timeline
Assistant General Manager ( Sales & Operation)
Q Group
09.2024 - Current
Regional Manager
Meraqui ventures pvt ltd
04.2024 - 09.2024
Zonal Head
Gigforce
01.2022 - 04.2024
Regional Manager
Vegith Global Services Private Limited
04.2019 - 12.2021
Head of Operations
Verto
03.2017 - 03.2019
Branch Manager
Talific Consulting Services
08.2013 - 02.2017
Regional Manager
IndusInd Bank
04.2010 - 08.2013
Master of Business Administration - MBA - Marketing/Marketing Management, General
Sikkim Manipal University - Distance Education
Bachelor of Technology - BTech - Electrical, Electronics and Communications Engineering
ICFAI University
High School Diploma - Management Science
BNSD Shiksha Niketan Inter College
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