Dynamic Service Engineer with extensive experience at HAMILTON MEDICAL, excelling in equipment installation and technical troubleshooting. Proven track record in ensuring customer satisfaction and effective complaint resolution. Skilled in CRM software and adept at fostering strong customer relationships, driving successful outcomes in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Service Engineer
HAMILTON MEDICAL
07.2021 - Current
Company Overview: HAMILTON MEDICAL is a Switzerland Based company Manufacturer of High end ICU, Transport & MR compatible Ventilator since 1983.
Role : Service Engineer
Area Taken Care :- East India (Bhar, Jharkhand, Odisha, West Bengal) and Nepal
A. Installation of new Ventilator, in hospital after sales demonstration and documentation.
B Post Sales demonstration of basic application.
C. Support to Dealer engineers of all assigned states during Servicing of Ventilator..
D. Maintaining the Installation Base .
E. Maintaining and updating of Installation Base of all Ventilators sold by Partners.
F. follow up of Pending complaint with Partners.
G. Ensuring 100% customer satisfaction after servicing Ventilator.
H. Demonstration of Basic application when customer requires.
I. Handling Complaint in CER system and RGA system for Warranty Parts request.
About the company: HAMILTON MEDICAL is a Switzerland Based company Manufacturer of High end ICU, Transport & MR compatible Ventilator since 1983.
Customer Support Engineer
SCHILLER HEALTHCARE (INDIA)PVT. LTD.
Gorakhpur
12.2018 - 07.2021
Company Overview: SCHILLER HEALTHCARE (INDIA) PVT. LTD. is a Subsidiary Company of SCHILLER.AG of Switzerland based Company. This is a global associate in Sales and Services of Medical instruments from 1974.
Role: Customer Support Engineer ( Service & Application)
Area Taken care - Gorakhpur, Baranasi
Key Achievements:
A. Installation of new equipment (like – Ventilator, Defibrillator, ECG, Monitor, TMT, Holter and all type of Schiller product) in hospital with demonstration and documentation.
B. After installation timely visit at customer site against warranty/CMC/AMC and preventive maintenance of equipments as per terms.
C. Support the customer in operating the equipment by phone or visiting customer site.
D. After getting complaints visit customer site testing the equipment and find faulty parts and repair/change faulty parts, getting from Schiller office.
E. Allocation Of customer Call to Dealer and Supporting Dealer Engineer During attending call when required.
F. Making order of parts online on software.
G. Get trained about new/updated products from Schiller training centre .
H . Maintaining all call activity in CRM software on daily/weekly basis. CRM includes complaint date, time, type of Fault and action taken by Me and Current Status of Equipment is Working/Not working.
I. Generation of Revenue from CAMC/AMC/OOW customer.
J. Submission of Quotation/Bill (if applicable) of parts for repairing the equipment as applicable and Follow up.
About the company: SCHILLER HEALTHCARE (INDIA) PVT. LTD. is a Subsidiary Company of SCHILLER.AG of Switzerland based Company. This is a global associate in Sales and Services of Medical instruments from 1974.
SCHILLER India’s product range covers critical care, cardiology, radiology, telemedicine, cardiopulmonary, anesthesia and surgery. The company has strategic tie-ups with Stephan GmbH of Germany and Tecme Argentina for Ventilators, NeuroLogica USA for Portable CT, Medtech France for Robotic Neurosurgery, INTERMEDICAL S.r.l. Italy for Cath Labs and Mallinckrodt for Pressure Injectors.
Service Engineer
INSTROMEDIX INDIA PVT. LTD.
Delhi
09.2017 - 12.2018
Company Overview: INSTROMEDIX (INDIA) PVT. LTD. is a global associate in Sales and Services of Medical instruments from 1985.
Role- Service Engineer
A. Installation of new equipments in hospital and demonstration and documentation. ( Instrument handling- Anesthesia Machine, Ventilator, defibrillator, Monitor, syringe Pump etc.)
B. After installation timely visit at customer site against warranty/CMC/AMC and preventive maintenance of equipments.
C. Support the customer in operating the equipment by phone or visiting customer site.
D. After getting complaints visit customer site testing the equipment and find faulty parts and repair/change faulty parts, getting from office.
E. Submission of Questions/Bill (if applicable) of parts for repairing the equipment.
F. Follow up of quotation/Bill before and after repairing.
G. Get trained about new products from principal company.
About the company: INSTROMEDIX (INDIA) PVT. LTD. is a global associate in Sales and Services of Medical instruments from 1985.
This is a dealer company in India, which supply the medical instrument in government hospital only, and Ambulance also. They provides AMC/CMC of all medical instrument and Ambulance.
Instromedix is authorized dealer of all instruments( Syringe pump, Infusion pump, Pulse oximeter, Patient Monitor with or without CMC System, Defibrillator, Ventilator,ECG Machine, Anesthesia Machine etc.) of 'MINDRAY MEDICAL LTD.' (CHAINA). in govt. Hospital of all over India.
Instromedix is Also dealer of other companies instruments wise:
1. Meditronic (USA):- Defibrillator cum monitor, model- lifepack series
Instromedix has it's own workshop for fabrication of Emergency and Disaster care Ambulance in Noida. They fabricate own ambulance and provide services in both government and non government sector.
Service engineer trainee
INSTROMEDIX INDIA PVT. LTD.
Delhi
09.2017 - 03.2018
Key Achievements:
A. Get trained for testing, trouble shooting and repair of critical care equipment (Syringe pump, Infusion pump, Pulse oximeter, patient monitoring, Defibrillator, Ventilator and Anesthesia machine etc..), Emergency and Disaster management AMBULANCE.
B. Get trained for timely maintenance, periodic visit and preventive maintenance of such equipment.
C. Get trained for planning of tour for timely maintenance of equipments.
D. Getting trained for installation and Demonstration of new equipments at customer site.
E. Get trained for maintenance and repair of critical care equipment at customer sites.
F. Ensuring 100% customer satisfaction for repaired equipments.
Trainee (Production & Maintenance)
ARIETTE HELTHCARE AND DIAGNOSTICS
07.2016 - 08.2017
Key Achievements:
A. Responsible for production of Medical disposables.
B. Utilization of problems in production.
C. How to increase production in less time.
D. Handing of a team of 10 peoples.
E. Taking care of 5S.
F. Gained Knowledge about any medical disposable products.
G. Gained Knowledge of operating and maintenance of Ethylene Oxide Sterilizer.
H. Maintenance of AHU unit and AC.
I. Responsible for cleaning of filter of AHU Unit and Air & cut Unit.
J. Responsible for time to time maintenance of sealing machine which are used in production.
K. Responsible of Maintenance department of company.
Education
B.Tech -
KK University nalanda
01.2024
Diploma -
B.T.E DELHI
01.2015
Skills
Equipment installation
Technical troubleshooting
Preventive maintenance
Customer support
Documentation management
Complaint resolution
CRM software usage
Field service management
Team collaboration
Parts ordering
Product training
Customer relationship management
Problem solving
Languages
Hindi (Read, write, speak) & English (Read, write, speak)
Hobbies and Interests
Playing Cricket, Cooking , Teaching, watching movies
Publications
Take a participation in seminar on the topic “TRAFFIC LIGHT SIGNAL CONTROL with MICROCONTROLLER” in 2014 at Ambedkar Polytechnic Delhi, New Delhi-92.
Disclaimer
I Manish Kumar hereby declare that all the above details given by me are true to the best of my knowledge.