MANISH KUMAR
Jaipur
Summary
Results-driven professional with extensive experience in KYC compliance and document verification at Standard Chartered Bank. Demonstrated success in quality control and MIS reporting, leading to improved operational efficiency. Strong analytical skills and exceptional customer relationship management ensure adherence to policies and error-free documentation.
Overview
17
17
years of professional experience
Work History
Dip tester- (Operation Executive)
Standard Chartered Bank
Jaipur
01.2019 - Current
- Ensure authenticity of customer's KYC both online and offline as per requirement.
- Check documents like valuation report, legal report, property documents, RV OV reports and payment related documents before disbursement of files.
- Preparing CAM, Disbursal Memo SKR and various MIS's of login and disburment and other operation related activity.
- Check all the detail according to policy and product parameter like asset detail, loan detail, collateral and loan parameters etc.
- Verify payment details NACH/PDC details, signature verification detail etc.
- Ensure verification of credit approvals, approving authorities, credit conditions in all files like IRR, product and deviations etc.
- Follow the waiver matrix as per the company policies.
- Process files within the defined TAT.
- Cheque accuracy in completion of the file.
- Maintain quality of loan files and smooth disbursement process.
- Regular training to frontline for Form filling/documentation etc.
- Ensure that controls laid by management on sourcing are adhered to, as per policy/program guidelines.
- Ensure proper quality checks are done on all customer documents and applications.
Deputy Credit Officer
Cholamandalam Investment and Finance Pvt Ltd
01.2019 - 12.2019
- Create new loans file by preparing documentation for scanning, entry into system and proper storage.
- Complete quality checks of loans packets, document deficiencies, and resolves exceptions.
- Tracks and complete invoicing, insurance and rcs of vehicles.
- Doing TVR with customer and take decision for granting loan for the customer.
- Upload post disbursal document in system with accuracy and efficiency.
- Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently.
- Operation quality error free customer application & documentation.
- Provide support to the manager and team in administrating and maintaining records.
- Ensure that controls laid by management on sourcing are adhered to, as per policy/program guidelines.
Sales Support Officer
Standard Chartered Bank
Jaipur
01.2016 - 12.2018
- Dip testing and checking all credit cards, personal loan, saving account and mortgage loan forms and KYC documents.
- Ensure that all the cases are processed and data is entered in an error free manner.
- Ensure that sales errors are controlled and are within group guidelines (as mandate from time to time).
- Preparing and managing all relevant MIS reports, ensuring that all key sales MIS are sent on time, accurately and consistently.
- Ensure timely and effective co-ordination with all units so that business objectives are driven and processes are adhered to.
- Co-ordination with Ops team for quick process of saving account, credit card, personal loan and mortgage loans.
- Regular training to frontline for Form filling/documents etc.
- Provide support to the manager and team in administrating and maintaining records.
- Ensure that controls laid by management on sourcing are adhered to, as per policy/program guidelines.
- Ensure proper quality checks are done on all customer documents and applications.
- Operation quality - error free customer application & documentation.
Sales Officer
India Bulls Housing Finance Ltd
Jaipur
01.2015 - 12.2016
- Managing sales and target for home loans business.
- Developing Mortgages business by grooming the DSTS.
- Build Relationship with Channel Partners for Home loans business.
- Collaborates with senior officials in establishing and recommending the most realistic sales goals for the company.
- Conceptualizing, planning, executing activities for generation of business.
- Independently manage and grow business.
Sr. Quality Analyst
Teleperformance
Jaipur
01.2010 - 12.2013
- Improve the call handling capabilities of the agents through monitoring, coaching, mentoring and training and overall development of agents.
- Monitor and analyze calls on daily basis to ensure quality standards are met.
- Preparing weekly reports.
- Coach agents based on evaluation trends to improve their call handling capabilities.
- Drive compliance and ensuring that all process guidelines and policies are followed efficiently and appropriately.
- To do the training needs analysis and for bottom quartile agents.
- Conduct Sessions and coaching whenever required.
- Responsible for continual enhancement of agent performance.
- Conduct/Participate in weekly calibration sessions with Operations/Quality.
- Train new hires on all Quality metrics and guidelines.
- Analyze the root causes for the defects identified through the audits using basic quality tools.
- Accurately report the root causes of the defects to the business units (Quality/Operations) within defined deadline of identifying the defects.
- Analyze trends and submit recommendations to Management for the top 80% defects identified each week/month.
- Liaison with Operations to bring about improvement in process metrics and ensure that the actionable is being followed.
Customer Care Executive
Dr. I.T. Planets Limited
Jaipur
01.2009 - 12.2010
- Communicate effectively with the customer and gather all possible information related to customer enquiry.
- Talk with customer in right kind attitude while handling the customer enquiries.
- Take customers inbound call.
- Maintain data of the incoming calls with their status.
- Share data to the concern manager for their follow up.
Education
MCA -
Rajasthan Vidyapeeth
01.2008
M.Sc. - Geography
University of Rajasthan
01.2003
B.Sc. - Bio
University of Rajasthan
01.2001
Sr. Sec. -
Board of Secondary Education Rajasthan
01.1998
Sec. -
Board of Secondary Education Rajasthan
01.1996
Skills
- Quality assurance and verification
- Know Your Customer compliance
- Management information systems reporting
- MIS reporting
- Document verification
- Customer relationship management
- Sales support coordination
- Effective communication
Accomplishments
- Best Quality Analyst for the Quarter (01/01/12 to 03/31/12) in Teleperformance.
- Best Quality Analyst for the Month of May 2012 in Teleperformance.
- Best Quality Analyst for the Month of June 2012 in Teleperformance.
- Best Quality Analyst for the Quarter (04/01/12 to 06/30/12) in Teleperformance.
Hobbies and Interests
- Listening music
- Reading Books
Disclaimer
12/06/25, Jaipur, I hear by declare that the information furnished above is correct to the best of my knowledge.
Languages
- Hindi
- English
<Enter your own>
- Father's Name: Sh. Dal Chand Sharma
- Mother's Name: Smt. Pushpa Sharma
- Date of Birth: 05/05/83
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Dip tester- (Operation Executive)
Standard Chartered Bank
01.2019 - Current
Deputy Credit Officer
Cholamandalam Investment and Finance Pvt Ltd
01.2019 - 12.2019
Sales Support Officer
Standard Chartered Bank
01.2016 - 12.2018
Sales Officer
India Bulls Housing Finance Ltd
01.2015 - 12.2016
Sr. Quality Analyst
Teleperformance
01.2010 - 12.2013
Customer Care Executive
Dr. I.T. Planets Limited
01.2009 - 12.2010
MCA -
Rajasthan Vidyapeeth
M.Sc. - Geography
University of Rajasthan
B.Sc. - Bio
University of Rajasthan
Sr. Sec. -
Board of Secondary Education Rajasthan
Sec. -
Board of Secondary Education Rajasthan
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