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Customer service specialist and receptionist with 12 years of experience in managing high call volumes and multitasking effectively. Proficient in communication, organization, and problem-solving, consistently delivering exceptional service. Detail-oriented and reliable, with a strong focus on hospitality and time management. Seeking opportunities in assistant or front desk roles to leverage extensive experience and exceed expectations.

Ankita wants to build a successful career in a stimulating and challenging environment and be an asset for the organization. Ankita is having open work permit in Canada and looking for active opening for the below skillsets. Current Profile- April'2022 to January'2023 Associated with Vodafone Idea Ltd Skilled in Data Analyst, People Management, Team Management. An effective communicator responsible enough to work and improve quality, productivity and efficiency, ensuring to deliver on assigned target. Worked with CRM platforms for retention, churn analysis and accounting reporting. Worked on reporting tools using DB2 analysis and excel/VBA integrated platform. Customer Support Group (WBK- Retention & Collection): Analyzing on Store Retention performance. Analyzing on Call Centre performance. Dedicated SPOC to handle Postpaid to Prepaid migration Retention Campaign with allocated partner. Feedback collection by coordinating with all respective partners, zones for analysis for business improvement. Handling Touch points and Customers Escalations for support and resolutions. Handling & Analyzing Voluntary Post to Pre-Churn Management. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Experienced Customer Service Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Organized and dependable candidate successful at managing multiple projects with integrity, honesty and a positive attitude. Willingness to take on added responsibilities to meet team goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals & seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Manish Kumar

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Customer Service Associate

BACHELOR'S DEGREE -

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