Summary
Overview
Work History
Education
Skills
Project Work
Timeline
Generic

MANISH KUMAR JAGTIANI

Summary

Seasoned Solution Delivery Group member at Indusind Bank with extensive experience in agile methodology. Highly skilled in numeracy, analytics, and IT, with a knack for simplifying complex fiscal concepts for diverse audiences. Proven track record of effectively managing teams of all sizes with a friendly and professional demeanor. Certified Business Analyst from NSDC with over 17 years in BFSI, known for problem-solving and enhancing customer satisfaction.

Overview

19
19
years of professional experience
1
1
Language

Work History

Assistant Vice President

IndusInd Bank Ltd
09.2023 - Current
  • Conducted audits for compliance.
  • Improved banking software/processes.
  • Strengthened internal controls surrounding the AML program by participating in risk-based testing and working closely with the compliance team to address identified gaps.
  • Analyzed data for operational/growth improvements.
  • Contributed to risk assessments by providing insights from transaction monitoring activities, helping the organization stay ahead of potential threats.
  • Trained staff on QA/system maintenance.
  • Streamlined workflows, boosting QA productivity.
  • Documented findings, drove fixes.
  • Developed data solutions for process optimization.
  • Identified/remediated control gaps, mitigated risks.
  • Planned/coordinated efficient audits.


Branch Operation Specialist

HDFC Bank
09.2012 - 09.2023
  • Trained employees on procedures and strategies to enhance productivity and knowledge of new processes.
  • Consistently met deadlines by proactively managing tasks and streamlining processes, including implementing organizational strategies for digitizing filing systems.
  • Performed monthly compliance checks, completed daily Bank Secrecy Act reports, and accurately processed new CASA accounts.
  • Managed all foreign exchange inquiries and, leveraging my experience as a Welcome Desk and Teller Authorizer, resolved operational and sales management issues.
  • By training and coaching employees, I reduced process bottlenecks and ensured compliance with regulatory guidelines, completing filings and upholding standards.
  • Generated financial and operational reports to inform business strategy and conducted reviews to verify compliance with quality control, schedules, and budgets.

Senior Officer

Yes Bank
06.2010 - 08.2012
  • Managed the PAN India NEFT cell for retail and commercial clients.
  • Processed outward RTGS requests.
  • Handled clearing on the CTS platform.
  • Managed CMS processes such as cheque and DD printing.
  • Processed payroll for large corporate clients.
  • Reconciled retail and commercial accounts.
  • Assisted with bank audits.

Assistant Manager

Axis Bank
07.2009 - 05.2010
  • Managed a portfolio of priority clients, resolving their banking issues and providing expert financial consultation.
  • Responsible for sourcing new priority accounts and insurance, generating new business from the existing client base.
  • Improved interpersonal and people management skills through daily interactions with diverse customers and prospects.

Operations Officer

ICICI Bank
07.2007 - 06.2009
  • Processed DDs, POs, FDs, and RDs.
  • Marketing and selling bank products to acquire new customers and expand business with existing ones.
  • Logged customer requests and deliverables in Finacle and other relevant software.
  • Processed NRI customer transactions.
  • Assisted customers with channel migration and resolving queries as a single window operator.
  • Managed cheque clearing and related schedules.
  • Managed cash and recording entries as head of the cash department.
  • Performed other routine transactions.

Technical Support Executive

IBM Global Solutions Pvt. Ltd
05.2006 - 04.2007
  • Assisted the team in resolving daily issues related to Yahoo! products and provided direct customer support by addressing product-related queries.

Education

Post-Graduate Diploma -

Institute of Finance

B.Sc (Hons) - undefined

University of Delhi

AISSCE - undefined

Kulachi Hansraj Model School

Skills

Regulatory compliance auditing

Risk evaluation

Data-driven decision making

Development of internal controls

Team collaboration skills

Proficient in managing tight deadlines

Project Work

  • Branch Operation Transaction Callback and Cost Control Measures: This initiative streamlined branch reports, enhancing operational efficiency and compliance.
  • Compliance Parameter Index: Assesses branches on key operational metrics, offering valuable insights to stakeholders regarding operational hygiene.
  • RCSA for Compliance and Fraud Reporting: Reviews reports to identify process gaps that could lead to fraud.
  • Corrective Action Plan Sheet: Developed a ready reference toolkit for branch operations executives to ensure effective process implementation.
  • KYC Mobile Application: Provided the IT team with a design framework to create a KYC documentation reference guide for various entity types.
  • Annexure Booklet: Successfully launched an entity-wise annexure booklet, enabling front-end users to easily access all required annexures for FTR account opening.

Timeline

Assistant Vice President

IndusInd Bank Ltd
09.2023 - Current

Branch Operation Specialist

HDFC Bank
09.2012 - 09.2023

Senior Officer

Yes Bank
06.2010 - 08.2012

Assistant Manager

Axis Bank
07.2009 - 05.2010

Operations Officer

ICICI Bank
07.2007 - 06.2009

Technical Support Executive

IBM Global Solutions Pvt. Ltd
05.2006 - 04.2007

B.Sc (Hons) - undefined

University of Delhi

AISSCE - undefined

Kulachi Hansraj Model School

Post-Graduate Diploma -

Institute of Finance

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MANISH KUMAR JAGTIANI