Manish Kumar Jain

A career spanning over 12 years in the field of Banking with extensive expertise in account management, Audits, Processes, Governance, Customer Management and effective team management.

• Maximum GI NOP achieved in Cluster Drive at AUSFB.
• Launching of 3 New Branches in Utkarsh SFB in Rajasthan at Udaipur, Jaipur and Bikaner.

Branch Manager, ICICI Bank, Manager, Jaipur, Rajasthan, 04/2023 - Present, Liasoning with all verticals of the bank to generate business., Develop and maintain relationships with key decision makers within the market place., Responsible for Net interest income, FEE income and customer service., Manage and monitor the performance of team members ensuring efficiency in banking operations., Analyze and create financial reporting to increase efficiency and effectiveness in production., Track records of increasing sales, improving client retention and growing customer base., Maximize profitability through superior customer service, effective and prompt communication and follow up on all pending matters with customers., Handle escalated customer concerns/complaints., Manage the overall functional of the process, identify improvement area and implement adequate measures to maximize customer satisfaction levels., Ensure all laid down systems and process are followed as stipulated by Audit and senior management by carrying out Monthly/periodic verification of auditable items in the Branch., Effectively manage performance and develop strong leadership board., Ensure remediation plans and enable beneficial changes to mitigate business impacts., Stakeholder and Vendor management., Setting up priorities and assigning tasks within the team., Assign roles and responsibilities., Lead and Transform skillsets of resources to build them as a capability for the organization.

• Customer Service Incharge, Vodafone, Udaipur, Rajasthan, Date not specified
• Senior Officer, Yes Bank Ltd, Udaipur, Rajasthan, 2014
• Deputy Manager, Utkarsh Small Finance Bank RM Branch Control Unit, DM, 2017
• Assistant Manager, HDFC BANK, 2012 - 2014
• Deputy Branch Manager, AU Bank, Salumber, Rajasthan, 2018
• Branch Manager, ICICI Bank, Jaipur, Rajasthan, 2023

• Father's Name: Vijendra Jain
• Mother's Name: Vimla Jain
• Date of Birth: 06/05/88
• Gender: Male
• Nationality: Indian

I declare that the above Information is True to the best of my knowledge and Belief.