MANISH KUMAR JHA
DELHI
Summary
B. Tech in Electrical Engineering with over 5 years of experience in Manufacturing and Finance and hands on knowledge of applying SQL, Excel, ERP, SAP, AutoCAD on various projects.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
9
9
years of professional experience
Work History
Sales Associate
Axis Bank Ltd
New Delhi
07.2023 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
CITI BANK INDIA
01.2021 - 06.2023
- Prepared reports based on various reporting methods, in a timely manner.
- In Construction Equipment's delivery, customer operational-related queries are addressed on time.
- Managed to disbursed Loan within defined TAT and perform quality checks to ensure high accuracy, so that we can compete with others Financers.
- Interact with Customer to clarify their doubts on time.
- Manage to give quick response to Credit team to approve the file on time.
- Maintained documentation of all processes/reports being created.
- Involved in resource and work planning with Senior Leadership.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
Business Development Management
TATA MOTORS FINANCE LTD
03.2019 - 01.2020
- Works in a financial company to established all desired requirements.
- Worked on multiple projects under tight schedules.
- Doing good seals jobs in this organizations.
- Functional experience includes Extensive operations (Data Sanitization, Data import, Data Manipulation and reconciliation) on large sized data (financial reports) using MS Excel.
Maintenance Engineer
SKS FASTENERS LTD
Pune
01.2017 - 01.2019
- Collaborated with leadership on recruitment strategies, development plans, performance Management and Employee engagement.
- Study about the breakdown of machine and finds its solutions to reduce it.
- Done different kind of electrical testing like thermography, transformer oil testing earthing testing.
- Study different kinds of fire safety rules.
- Give others employees a training about company safety and rules.
- Interpreting data related to sales, revenue and marketing and providing ongoing reports.
- Managed the critical parts of the machine to reduce break down time.
Electrical Engineer
WIRE CONSULTANCY
01.2016 - 12.2016
- Visit at different IOCL and HPCL outlets to verify the different Electrical Instruments.
- Negotiated with contractors & suppliers for materials & services and ensuring each stage of the project progresses on-time and within budget.
- Managed to make machine critical parts management to insure less break down time.
- Estimated the costs of equipment and materials to determine project budgets.
Education
B. Tech - Electrical Engineering
Supreme Knowledge Foundation Group of Institutions
West Bengal, India01.2014
W.B.C.H.S.E - Science Stream
HINDMOTOR HIGH SCHOOL
01.2010
W.B.B.S.E. -
HINDMOTOR HIGH SCHOOL
01.2008
Skills
- Excel
- MS Word
- MS PowerPoint
- Company Balance sheet Analysis
- Sales criteria Analysis
- Customer segment tally
- Mis Preparation
- Managing Dealer and Supplier
- ERP
- SAP
- Etap
- Python
- MTTR
- BTTR
- PM
- Root Cause Analysis
- Material Resource Management
- MIS Reporting
- Equipment Testing
- Motor Testing
- CT Testing
- PT Testing
- Insulation Resistance Testing
- Earthing Testing
- Transformer Oil Testing
- Decision Making
- Artificial Intelligence
- Machine Learning
- Deep Learning
- Data Handling
- Neural Network
- Decision Tree
- V Lookup
- Conditional Functions
- Text Functions
- Sales reporting
- Customer service
- Product knowledge
- Credit processing
- Upselling techniques
- Documentation management
- Effective communication
- Team collaboration
- Problem solving
- Data analysis
- Resource planning
- Customer engagement
- Task prioritization
- Sales pipeline management
- Reliable and punctual
- Positive and professional
- Building Report
- Sales trends
- Sales strategies
- Relationship building
- CRM software proficiency
- Meeting deadlines
- Lead database management
- Product sales
- B2B sales and customer service
- Flexible schedule
- Sales forecasting
- Teamwork and collaboration
- Product demonstrations
- Relationship selling
- Brand promotion
- Sales development
Extracurricular Activities
Participate in the college cricket team at Intra College Tournament to the finals.
Hobbies and Interests
- Cricket
- Carrom
- Swimming
Projects
Solved various Case Studies in Excel (using V Lookup, H Lookup, Pivot, Conditional and Text functions), Vehicles Policy to compare the weighted average discount per vehicle for policies with multiple vehicles compared to policies with single vehicles., A Cab Aggregators Data where we inferred that one Cab company was much more productive in terms of revenue earned and Customer preferences., In previous company study the break down of the machine and finds the right solutions to reduce., Conducts different kinds of Electrical Testing for the better performance of the machine., Managed the critical parts of the machine to prevent the break down time.
Notes
- Aadhaar is proof of identity, not of citizenship or date of birth.
- Documents to support identity and address should be updated in Aadhaar every 10 years.
Training
Completed Java Certification from CEDC, KOLKATA.
Aadhaar Details
0657/20294/03505, 11/05/15, UIDAI, Available via mAadhaar or QR Scanner app
Linguistic Fluency
- English
- Hindi
- Bengali
Aadhaar Number
XXXX XXXX 0686
Personal Information
Date of Birth: 01/24/93
Languages
English, Hindi
First Language
Timeline
Sales Associate
Axis Bank Ltd
07.2023 - Current
Sales Associate
CITI BANK INDIA
01.2021 - 06.2023
Business Development Management
TATA MOTORS FINANCE LTD
03.2019 - 01.2020
Maintenance Engineer
SKS FASTENERS LTD
01.2017 - 01.2019
Electrical Engineer
WIRE CONSULTANCY
01.2016 - 12.2016
B. Tech - Electrical Engineering
Supreme Knowledge Foundation Group of Institutions
W.B.C.H.S.E - Science Stream
HINDMOTOR HIGH SCHOOL
W.B.B.S.E. -
HINDMOTOR HIGH SCHOOL
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