MANISH KUMAR SHRIVASTAVA

Core responsibilities: Team size 55-60.

• Strategic oversight and management: Act as a key point of contact for senior stakeholders, steering the O2C strategy, and managing significant contractual matters. Involved in decisions that influence operational objectives and long-term goals.
• Operational leadership: Manage and mentor a large team of managers, and other professionals across multiple delivery centers or workstreams. Foster a culture of excellence, and lead team-building initiatives.
• Process excellence and transformation: Identify process improvement and automation opportunities to optimize workflows, reduce costs, and increase value for the organization.
• Performance and compliance management: Ensure the team consistently meets or exceeds Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Also responsible for upholding compliance with internal controls, financial regulations, and industry standards.
• Financial management: Oversee key financial metrics related to O2C, such as Days Sales Outstanding (DSO), revenue leakage, and cash flow forecasting. Present reports and insights to senior leadership.
• Problem-solving and decision-making: Tackle complex problems and create solutions that require in-depth knowledge and the organization's objectives. Significant autonomy in determining approaches to critical assignments.

• Led and managed a 35-member Accounts Receivable - B2B collection team, overseeing daily operations, setting performance targets, and fostering collaboration.
• Served as the primary AR Lead for Wipro, Pune, aligning Wipro's AR services with Levi's strategic objectives across multiple regions.
• Credit Management: Developed and implemented robust credit policies and procedures.
• Cash & Data Management: Oversaw the accurate and timely recording of cash receipts and data integrity.
• Billing and Reconciliation: Managed billing processes, from invoice generation to reconciliation.
• Dispute Management: Led the resolution of complex customer disputes.
• Cash Application: Ensured precise and efficient application of incoming payments.
• Order Management: Collaborated with sales and logistics teams for accurate order processing and invoicing.
• Credit & Collections: Managed the full lifecycle of credit and collections activities, optimizing cash flow, and minimizing bad debt.

• Spearheaded a team of 15 in Accounts Receivable, focusing on B2B collections.
• Managed a team portfolio totaling approximately $150 million in receivables.
• Responsibilities encompassed collections from business partners, resolution of disputes and deductions, and cash application.
• Handled order management, credit risk analysis, and manual billing processes.
• Oversaw the team's handling of inbound customer calls, addressing account queries, and managing escalations efficiently.
• Prepared monthly dashboard reports for key client stakeholders, aged debt reports, cash-flow forecasts, and ad-hoc reports for audit purposes. Conducted KPI discussions with clients.
• Performed monthly reviews of intercompany account balances, including confirmation and agreement with counterparties.
• Conducted debtors' reconciliation and returns reconciliation, identifying and aging reconciling and outstanding items.
• Managed the payment of commissions and marketing activities to customers, and accounted for the settlement of terminated customer accounts.
• Recorded sales and write-off journals, performed GL reconciliation and month-end journals, and documented all processes.

• Manages financial queries, payment calculations, and commission issues.
• Proficient in the TRUECOMP SYSTEM for commission processes.
• Experienced in fraud identification and KPI preparation.
• Skilled in financial data analysis and consolidation for leadership.
• Leads meetings to analyze spending and provide financial recommendations.

• Led team of 10 members, enhancing performance and collaboration.
• Optimized cash recovery and customer relations through proactive engagement and dispute resolution.
• Achieved Days Sales Outstanding targets by implementing effective collection strategies.
• Analyzed weekly aged debt reports to prioritize at-risk accounts for maximum recovery.
• Ensured data integrity for financial reporting by accurately applying cash receipts to invoices.
• Designed month-end performance dashboards, showcasing KPIs for sales and collections.
• Performed daily bank reconciliations to ensure accurate fund allocation.
• Managed bi-monthly commission processes, including contra adjustments to outstanding receivables.

• Manages customer credit and ensures timely invoice payments.
• Enforces credit policy and analyzes creditworthiness.
• Authorizes terms to minimize financial risk.
• Manages cash flow through forecasting, pre-alerts, and daily reports.
• Reconciles accounts and monitors collections.
• Ensures correct payment allocation and maintains accurate debtor records.
• Coordinates with internal departments and IT for issue resolution.
• Handles disputes and provides various debtor reports.
• Proactively follows up with customers, including in-person visits.
• Initiates legal action or settlements for outstanding debts.
• Maintains credit application records.
• Tracks updates in credit management systems for data integrity and efficient operations.