MANISH KUMAR SINGH

1 .Key Responsibilities

• Led Month-End Closing Processes: Managed month-end financial closing activities, including the reconciliation of accounts, accruals, and adjustments, ensuring accurate and timely reporting.
  P&L Statement Preparation and Analysis: Produced and analyzed monthly Profit & Loss (P&L) statements, identifying significant variances and presenting actionable insights to senior leadership to support decision-making.
  Expense and Revenue Analysis: Conducted thorough revenue and expense analysis to identify and explain variances between actuals and budgeted figures, helping refine forecasting accuracy.
  Cross-functional Collaboration: Worked closely with accounting, operations, and other teams to gather data, ensure compliance with reporting standards, and streamline month-end activities.
• Accrual Provision Audit and Compliance: Conducted audits of provisions and accruals, verifying that all entries comply with internal policies and accounting standards and ensuring proper recognition of liabilities.
• Cost vs. Revenue Reconciliation: Led monthly cost vs. revenue reconciliation processes, ensuring the accuracy of financial data and alignment between revenue generated and costs incurred across multiple business units.
• Profitability Reports for Management: Prepared detailed profitability reports, illustrating gross margins, net profits, and contribution margins for various product lines and regions to support decision-making.
• Global Headcount Reporting and Analysis: Designed and managed global headcount reports, tracking headcount changes across regions and departments to support workforce planning and strategic decision-making.
• Automation of Headcount Reporting: Developed automated reporting templates in Excel and Power BI, streamlining headcount reporting processes and reducing time.
• Developed and Maintained Sales Performance Tracker: Designed a dynamic Sales Performance Tracker using tools to monitor key metrics, such as revenue growth, and salesperson performance.
• Pay Rate vs. Bill Rate Reconciliation: Conducted regular reconciliations of pay rates (costs) against bill rates (revenue) for different service categories, identifying discrepancies and ensuring accurate billing and profitability..
• Cost and Revenue Alignment: Ensured alignment between workforce costs and client billing, addressing rate changes and maintaining accuracy across financial records to avoid revenue leakage.
• Daily, Weekly, and Monthly Reporting: Developed and analyzed daily, weekly, and monthly performance reports to monitor financial metrics, sales performance, and operational costs.
• Trend Identification and Analysis: Identified short-term and long-term trends in revenue, expenses, and profitability, providing data-driven recommendations to optimize business performance
• Real-Time Reporting and Dashboard Management: Leveraged advanced and other MS tools Excel to create interactive dashboards that provided real-time visibility into performance metrics for management and cross-functional teams.
• Variance Analysis and Reporting
• Internal and External Audit Collaboration
• Process Optimization and Efficiency Enhancement.
• Process Optimization & Automation
• Profitability Analysis and Margin Optimization
• Ad hoc reports, as per management requirements.

• Agent Performance Reporting: Developed and maintained agent performance reports to monitor metrics such as response times, customer satisfaction scores, and resolution rates.
• Monthly Sales and Revenue Presentations: Prepared and presented monthly sales and revenue growth presentations to Volvo and Eicher client heads, providing insights on business trends, revenue patterns, and sales performance.
• Trend Analysis and Insights: Analyzed daily, weekly, and monthly performance trends to identify high-performing agents and areas for improvement, providing actionable insights to improve overall team performance.
• Business Trend Analysis and Presentation: Created insightful PowerPoint presentations summarizing business trends over various timeframes (monthly, quarterly) to provide clear visuals and narrative on performance.
• Cross-Functional Data Gathering: Collaborated with finance and sales departments to gather and validate accurate data, ensuring that all information presented was aligned with company records.
• Daily Sales Reporting: Gathered, Prepared and delivered daily sales reports for the Volvo client head, ensuring data accuracy and timely communication of sales performance.