Manish Kundan
Summary
Experienced Project Manager adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Talented Project Lead with strengths in client management and problem-solving. Highly effective at managing multiple, concurrent projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Lead - APAC and MENA
Amazon Seller Services
10.2021 - 03.2023
- Managed warehouse operations initiatives for 9 studios in APAC and MENA regions ensuring seamless planning and execution
- Served as Point of Contact for Central Financial Planning
- Prepared and communicated insightful reports to senior leadership regarding milestones, risk registers, governance, and both compliant and non-compliant stages of project execution
- Developed and implemented robust metrics tracking systems to monitor project KPIs, enabling senior leadership to stay informed about project progress, cost control, schedule conformity, and resource utilization, resulting in a 10% increase in project completion rate
- Onboarded Amazon Live Program for India Market, collaborating with Campaign Director and Category Managers to optimize influencer selection & refine content strategy
- Launched Product Revenue Growth project by implementing a comprehensive 360 Product-Image-Spin approach, resulting in heightened customer traffic, and a notable 4% year-over-year revenue growth.
- Streamlined project management processes by implementing Agile methodologies and improving team communication
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle
Manager I - Program Management
Retail Business Services (Amazon)
10.2019 - 10.2021
- Managed a 110-member team across geographies in Romania, France, Germany, and India for multiple programs under Selection Business Unit
- Established an organization-wide centralized repository of documents using MS SharePoint, improving accessibility and efficiency for clients and internal teams
- Conducted quarterly Kaizen workshops involving stakeholders from multiple disciplines to drive process improvement initiatives, headcount restructuring, enhance cross-functional collaboration and optimize operations
- Handled a complete project/program like Item Set Up and Item-maintenance ensuring the business is established and functioning as expected
- Implemented automated corrections for 6000 product attributes, improving Defect Free score from 46% to 90%
- Centralized Master Dashboard - Automated reporting for all stages of project life-cycle, added 10+ custom KPIs through data integration and visualization providing a single truth for all stakeholders
- Streamlined approval workflows, enabled governance enhancing project management efficiency
- Accomplished multiple tasks within established timeframes
Subject Matter Expert - Item Data Quality
Retail Business Services (Amazon)
10.2017 - 10.2019
- Consulted strategies and introduced transformative digital solutions, automating critical activities and driving exponential gains in productivity
- Piloted outsourcing of manual processes with 3 vendors by feasibility analysis, defining SOPs, success metrics, risks, legal alignment, and finance alignment leading to a cost reduction of 67%
- Conducted user survey across 300 selling partners, launched auto-nudging product to enrich quality for 7.2 million products
- Optimized customer behavioral mapping for search optimization and ranking
- Monitored the website's position in search engine results for key terms
- Measured improvement through A/B testing which indicated the effectiveness of behavioral mapping by 2.3 times
- Classifying image defects and preparing a road map to fix
- Collaborated with Operations, Tech, and Product teams to identify top 10 defects, analyzed findings, calibrated with the Quality team on CAPA, obtained stakeholder approvals, enhanced work tool with 7 features, and decommissioned 3 legacy features
- Reduced DPMO from 27K to 14K
- Duplicate Page Removal - Identify and remove potential duplicate SKUs from the website (9 marketplaces), reducing duplicate pages by 4% to enhance Customer and Seller Experience.
Senior Associate - Selection
Retail Business Services (Amazon)
11.2015 - 10.2017
- Content management - Led the 'New Item Setup' team for the Hardlines division to deliver a seamless stakeholder experience with 100% accuracy
- Workload Management - Performed effective workload management and resource planning for 6 team members to seamlessly manage the workload of 'Furniture, Refurbished and Musical Instruments' products
- Drove 3 projects above the line for the product team; Searchability, Duplicates, and Buy-ability for India, Canada and Australia marketplaces
- Conducted quarterly Kaizen workshops involving stakeholders from multiple disciplines to drive process improvement initiatives, headcount restructuring, enhance cross-functional collaboration and optimize operations
- Improvement in FTR (First Time Response) and TAT (Turnaround Time) translates into a 30% increase in customer satisfaction scores
- Cross-Sell Analysis for Consumer Electronics (CEPC) categories - Analyzed 12-month cross-selling data, target categories with 20%+ conversion rates and 25% revenue contribution; devised 11% conversion boost strategies with KPIs.
Catalogue Associate - Selection
Retail Business Services (Amazon)
01.2014 - 10.2015
- Item Set-up - Experienced in executing product setup (Large Appliance, Sports, Apparel and Consumer Electronics), Purchase order release, and Replenishment in India and North America
- Vendor Management & Maintenance - Closely worked and collaborated with the vendors across business sub-divisions to set the vendor information on Amazon systems and maintain vendor profiles with accurate/current vendor details
- Transition and Piloting Process - Contributed to the 10 categories launch for the pilot project (In-Department Project) publishing the adoption dashboard with the leadership group
- Managed pre-defined processes, guidelines and SOPs to perform quality checks with a high level of accuracy
- Closely worked with Fulfillment Centers of Amazon to identify gaps in logistics and managed customer return rate of multiple product lines and product groups
- Implemented zoom feature for image display slots, increasing image size from 500px to 1000px, achieving 3X Impression Count improvement for Consumer Electronics - Personal Computer (CEPC) categories
- Automation of Catalogue Page: Standardized and automated catalogue templates across 12 categories for IN & EU markets, enhancing accuracy & reducing processing, resulting in $70,000 annual cost-saving.
Relationship Officer
Ventura Securities Limited
08.2013 - 10.2013
- Conducted seminars for investors and supported clients in setting up trading accounts.
Education
Bachelor of Engineering in Computer Science -
Sapthagiri College of Engineering, Bangalore [Visvesvaraya Technological University]
05.2013
Skills
- Operations Management
- Process Enhancement & Training
- Program Management
- SLA & Performance Management
- Team Building
- Stakeholder Management
- Vendor Management
- Consulting Services
- Agile methodology
- Scrum
- Inventory Control
- SQL
- Search Engine Optimization
- Amazon Studios (Digital) Services
- Retail Business Services - Amazon
- Collaborative mindset
- Leadership skills
- Project Planning
- Project Coordination
Accomplishments
- Promoted to Senior Catalogue Associate in Oct'15
- Awarded 5 Global awards at Retail Business Services
- Promoted to Subject Matter Expert in Dec'17
- Recognized as "Trail Blazer" for L4 Manager award
- Promoted to Manager I - Catalog in Oct'19
- Submitted 52 Kaizen (Process Improvement ideas)
- Promoted to Global Operations Lead in Oct'21
- Contributor to the Best Team Award in FY'17 and FY'20
- Recipient of First Among Individuals Awards and Customer Delight
- Created duplicate product identification excel tool
- Active participation in cultural activities
- Certified: Generative AI Project Manager from Project Management Institute (PMI) in Feb'24
- Certified ScrumMaster (CSM) in Aug'23
- Certified: Project Management Professional in May'24
Certification
- Certified Project Management Professional, Google - May 2024
- Certified Generative AI Project Manager, Project Management Institute (PMI) - Feb 2024
- Certified ScrumMaster (CSM®), Scrum Alliance - Aug 2023
Teaching, Volunteering, Travelling
Combining teaching, volunteering, and travelling has been immensely rewarding. Teaching underprivileged children has brought to light the stark educational disparities and motivated me to contribute more actively towards bridging this gap. Volunteering at blood donation camps has instilled a deep sense of responsibility towards my community. Travelling has broadened my worldview and enriched my interactions with people from various walks of life.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Project Lead - APAC and MENA
Amazon Seller Services
10.2021 - 03.2023
Manager I - Program Management
Retail Business Services (Amazon)
10.2019 - 10.2021
Subject Matter Expert - Item Data Quality
Retail Business Services (Amazon)
10.2017 - 10.2019
Senior Associate - Selection
Retail Business Services (Amazon)
11.2015 - 10.2017
Catalogue Associate - Selection
Retail Business Services (Amazon)
01.2014 - 10.2015
Relationship Officer
Ventura Securities Limited
08.2013 - 10.2013
Bachelor of Engineering in Computer Science -
Sapthagiri College of Engineering, Bangalore [Visvesvaraya Technological University]