Manish Majumdar
Pune
Summary
Dynamic and results-oriented professional, with a strong track record in team leadership, client management, and process optimization. Adept at driving performance through strategic planning, data-driven decision-making, and effective employee development. Proven ability to lead cross-functional teams, consistently achieve KPIs, and enhance operational efficiency while fostering a high-performance, client-focused work culture.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
EXL Services
Pune
06.2025 - Current
- Ensure alignment of team goals with organizational objectives.
- Work with cross-functional teams to improve process efficiency and output quality.
- Conduct interviews, and assist in hiring processes to build a high-performing team.
- Prepare and present detailed weekly and monthly performance review slides.
- Track team and individual performance against KPIs and SLAs.
- Identify process inefficiencies, and propose enhancements.
- Serve as the primary point of contact for key clients.
Team Leader
Startek
Pune
01.2023 - 06.2023
- Led a team of 25 FTEs, supporting a major automobile client, ensuring smooth daily operations, and high-quality service delivery.
- Managed pre- and post-sales customer complaints, ensuring resolution within defined SLAs to maintain client satisfaction and service standards.
- Monitored and optimized lead conversion, working closely with the sales team to improve sales funnel efficiency, and drive revenue growth.
- Implemented process improvements to enhance overall service delivery standards.
Team Leader
IGT Solutions
Pune
03.2022 - 01.2023
- Deliver KRA and KPI targets, and monitor SL and expiry.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
Team Leader
Tech Mahindra
Kolkata
10.2020 - 03.2022
- Coordinated weekly meetings for internal and external groups.
- Drove performance of staff by creating positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Customer Support Executive
Tech Mahindra
Kolkata
09.2019 - 10.2020
- Listened to customers' questions and concerns to provide answers or responses.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
SSC -
St. Francis De'Sales High School
NagpurHSC -
St.Francis De'Sales High School
NagpurHigh School Diploma -
Shri Sai Polytechnic
ChandrapurB-Tech - Electrical
Institute of Engineering And Management
KolkataSkills
- Team leadership
- Promotional planning
- Employee performance evaluations
- Operations management
- Cross-functional collaboration
- Performance reviews
- Process improvement
Certification
- Yellow Belt certified in Lean Six Sigma
Timeline
Assistant Manager
EXL Services
06.2025 - Current
Team Leader
Startek
01.2023 - 06.2023
Team Leader
IGT Solutions
03.2022 - 01.2023
Team Leader
Tech Mahindra
10.2020 - 03.2022
Customer Support Executive
Tech Mahindra
09.2019 - 10.2020
SSC -
St. Francis De'Sales High School
HSC -
St.Francis De'Sales High School
High School Diploma -
Shri Sai Polytechnic
B-Tech - Electrical
Institute of Engineering And Management
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