Proven Store Manager with a track record of maximizing profitability and enhancing operational efficiency at The Souled Store PVT LTD. Skilled in operational budgeting and personnel development, I excel in promotional planning and store operations oversight. Achieved significant improvements in staff training and customer satisfaction, demonstrating a confident approach and a keen eye for detail.
Overview
19
19
years of professional experience
Work History
The Souled Store PVT LTD
Mumbai
01.2020 - 01.2024
Managed retail store operations, overseeing customer relations, training scheduling, visual merchandising and inventory control.
Specialized in recruiting, hiring, and training of staff.
Managed store business operations and facility oversight.
Managed product prices and modifications.
Developed team capabilities.
Resolved issues and managed unexpected events.
Coordinate inventory control, receiving; merchandising and store maintenance
Fashioned visual product standards to match international benchmarks.
Handled sales tracking and reporting, inventory control
Managed daily stock requirements for top 20 SKUs and coordinated with Warehouse.
Store Manager
KRYSH RETAIL PVT LTD
08.2016 - 01.2020
Company Overview: PLANET SUPERHEROS is brand is for super heroes like DC and Marvels characters store
This brand is base on Thor, Batman, Superman, Aqua man, Captain America characters
They deal like Apparel, Action figures, Gift items, Bags ETC
PLANET SUPERHEROS is brand is for super heroes like DC and Marvels characters store
This brand is base on Thor, Batman, Superman, Aqua man, Captain America characters
They deal like Apparel, Action figures, Gift items, Bags ETC
Store Manager
Colorbar, USA
03.2015 - 08.2016
Human Resources, specifically: recruiting, hiring, training and development, performance management
Store business operations, facility management, safety and security, loss prevention
Product management, price changes, handling damaged products, and returns
Team Development, facilitating staff learning and development
Problem solving, handling unusual circumstances
Coordinate inventory control, receiving; merchandising and store maintenance
Visual Merchandising: Fashioning visual product standards that are comparable to the international standards and ensuring everyday freshness on the floor
Handled sales tracking and reporting, inventory control
Store Manager
Faces Cosmetics India Pvt. Ltd.
08.2011 - 02.2015
Completed all facets of retail store management including customer relations, training scheduling, visual merchandising, inventory control, employee supervision and acted as liaison between operation manager, Accounts executive, staff and other store location
Human Resources, specifically: recruiting, hiring, training and development, performance management
Store business operations, facility management, safety and security, loss prevention
Product management, price changes, handling damaged products, and returns
Team Development, facilitating staff learning and development
Problem solving, handling unusual circumstances
Coordinate inventory control, receiving; merchandising and store maintenance
Visual Merchandising: Fashioning visual product standards that are comparable to the international standards and ensuring everyday freshness on the floor
Surveys & Reports: Preparing weekly & monthly reports on the concept’s performance to identify any problematic issues in the department and working on the same to improve it
Handled sales tracking and reporting, inventory control
Fashion Consultant
Accessorize Unit of Planet Retail Holdings Pvt Ltd
07.2009 - 08.2011
Work Discipline: Ensuring Punctuality & company policies and procedures are followed
Maintaining highest standard in terms of personal appearance & hygiene
Should have adequate staff, product knowledge to staff, merchandising knowledge to staff, maintaining discipline on the floor
Pull out of stock from Warehouse on alternative weekly basis
Stock Replenishments, Weekly & Monthly for local supplies for sold stock move than 30%
Interstate supplies sold above 50% to be reordered
Identifying fast moving and slow-moving product & devising action plan for both categories
(FIFO)
Ageing stock above 180 days to be liquidated & stock above 60 days not sold to be highlighted and action plan to be drawn to liquidate the stock
Monthly Market / Competitors Survey to be conducted & report to be submitted to the superior
Making monthly report for stock summary, ageing analysis
Handling the cash and cross check with Physical and System
Sales achievement against set targets
Store Relation Associate (SRA)
Reliance Finance Pvt. Ltd.
09.2008 - 06.2009
Work Discipline: Ensuring Punctuality & company policies and procedures are followed
Maintaining highest standard in terms of personal appearance & hygiene
Renew the 2-wheeler insurance
Making Reliance General as well as Term Insurance
Handling the Customer Queries
Do the entire Customer Service Desk (CSD) Activities
Solve the Mail Problems
Handling the Store Staff
Cash Handling and made the members
Day to day sending final reports to the Area manager
Senior Sales Associate
Aditya Birla Retail Ltd.
07.2007 - 08.2008
Work Discipline: Ensuring Punctuality & company policies and procedures are followed
Maintaining highest standard in terms of personal appearance & hygiene
Should have adequate staff, product knowledge to staff, merchandising knowledge to staff, maintaining discipline on the floor
Identifying fast moving and slow-moving product & devising action plan for both categories
(FIFO)
Giving good customers service and handling customer Queries, Exchange and returns
Maintaining Floor display as per follow the VM guidelines so customers feel happy and fresh
Properly maintain GRN physical as well as system
Put the stock requirement for top 20 SKU on daily bases and coordinate with Warehouse
Sales achievement against set targets
Day end reports should send to superiors
Customer Care Executive
Crossword Book Store Pvt. Ltd.
07.2005 - 11.2006
Work Discipline: Ensuring Punctuality & company policies and procedures are followed
Maintaining highest standard in terms of personal appearance & hygiene
Should have adequate staff, product knowledge to staff, merchandising knowledge to staff, maintaining discipline on the floor
Pull out of stock from Warehouse on alternative weekly basis
Stock Replenishment
Identifying fast moving and slow-moving product & devising action plan for both categories
(FIFO)
Giving good customers service and handling customer Queries, Exchange and returns
Maintaining Floor display as per follow the VM guidelines so customers feel happy and fresh
Monthly Market / Competitors Survey to be conducted & report to be submitted to the superior
Put the stock requirement for top 20 SKU on daily bases and coordinate with superior
Sales achievement against set targets
Education
Graduation -
University of Rajasthan
01.2012
H.S.C -
Mumbai Board
03.2001
S.S.C -
Mumbai Board
03.1998
Skills
Hourly shift management
Operational budgeting
Promotional planning
Store operations oversight
Personnel development
Maximizing profitability
Hobbies and Interests
Listening Music
Watching TV
Travelling
References
Mumbai
Languages
English
Marathi
Hindi
Gujarati
Personal Information
Date of Birth: 06/18/82
Nationality: Indian
Marital Status: Married
Timeline
The Souled Store PVT LTD
01.2020 - 01.2024
Store Manager
KRYSH RETAIL PVT LTD
08.2016 - 01.2020
Store Manager
Colorbar, USA
03.2015 - 08.2016
Store Manager
Faces Cosmetics India Pvt. Ltd.
08.2011 - 02.2015
Fashion Consultant
Accessorize Unit of Planet Retail Holdings Pvt Ltd
07.2009 - 08.2011
Store Relation Associate (SRA)
Reliance Finance Pvt. Ltd.
09.2008 - 06.2009
Senior Sales Associate
Aditya Birla Retail Ltd.
07.2007 - 08.2008
Customer Care Executive
Crossword Book Store Pvt. Ltd.
07.2005 - 11.2006
Graduation -
University of Rajasthan
H.S.C -
Mumbai Board
S.S.C -
Mumbai Board
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