Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Timeline
BusinessAnalyst
MANISH MASSEY

MANISH MASSEY

Dubai

Summary

Dedicated professional with strong interpersonal skills, collaborative nature, and problem-solving abilities. Committed to delivering high-quality service and consistently achieving exceptional results in all endeavors. Passionate about taking on challenging new roles.

Overview

14
14
years of professional experience

Work History

Customer Relations Manager

Boots
02.2023 - 06.2025
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Maintained statistical database of customers using Salesforce for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.

Senior Customer Care Advisor

IEnergizer IT Services Pvt Ltd
08.2019 - 11.2022
  • Competently handled the DSW Support for US Client on all issues that they used to face related to the product, checkout, and billing.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction, product, checkout, and billing.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Competently handled the DSW Support for the US Client on all issues that they used to face related to the product, checkout, and billing.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Technical Support Engineer

Deltron Technologies Pvt Ltd
12.2016 - 11.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Performed root cause analysis of reported issues to enact corrections.

Technical Support Engineer

IBM
02.2011 - 04.2012
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Diploma of Higher Education - Cyber Security

IMT Ghaziabad
Chandigarh, India
01.2012

Graduate - Computer Science

Jamia Hamdard University
New Delhi, India
01.2011

Skills

  • Customer service operations
  • Proficient in resolving issues
  • Guideline formulation
  • Effective issue management
  • Efficiently structured tasks
  • Comprehensive documentation skills
  • Customer service expertise
  • Strong organizational abilities
  • Analytical problem-solver
  • Team development
  • Effective persuasion skills
  • Performance enhancement

Languages

English
Hindi
Punjabi

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $100000/yr

Important To Me

Career advancementWork-life balancePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Timeline

Customer Relations Manager

Boots
02.2023 - 06.2025

Senior Customer Care Advisor

IEnergizer IT Services Pvt Ltd
08.2019 - 11.2022

Technical Support Engineer

Deltron Technologies Pvt Ltd
12.2016 - 11.2018

Technical Support Engineer

IBM
02.2011 - 04.2012

Diploma of Higher Education - Cyber Security

IMT Ghaziabad

Graduate - Computer Science

Jamia Hamdard University

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