Manish Miglani

Managing process , SLA , TAT, Production, Training & Quality within the

Process.

Reporting of Dashboard , client report , meeting SLA , operation deck,

Client interaction & resolving onshore queries.

Managing internal & external Audit, regular review of SOP's, Training manuals, update trackers & MIS reporting.

Reviewing risk controls for the process & mitigating open risks & initiating changes to SOP.

Managing a team of 20+ members with key focus on profitability by ensuring optimal utilization of resources.

Leading all client related calls to discuss the dashboard, RCA & action plans for aligned process.

Responsibilities

Responsible to manage POS & Ecommerce onboarding On various systems.

Merchant maintenance request like Account change, email, Address, commission class,POS rent , Linking terminals, addition, Deletion, PRE-AUTH release & 3rd party authorization.

• Majorly working on debit card and credit cards, resolve disputed transaction and if necessary process the chargeback/dispute on those transactions and provide a temporary credit/refund to the cardholder.

• Majorly working on debit card and credit cards, resolve fraud transaction and if necessary block the card to minimize fraud loss.