Manish Minz

• Managing end to end procurement process which includes sourcing, vendor management, account payable, Operation management across various categories.
• Identified and onboarded strategic vendors through comprehensive market research and networking efforts.
• Developed and executed category strategies to maximize sales and profitability.
• Conducted market analysis, competitor benchmarking, and consumer trend research to identify growth opportunities and improve assortment.
• Negotiated favorable terms with vendors and suppliers, including pricing, promotions, and terms of trade, resulting in cost savings and improved margins.
• Led the onboarding process, ensuring seamless integration with internal systems and processes.
• Successfully negotiated contracts, terms, and pricing with vendors, resulting in favorable agreements and cost savings.
• Built and maintained strong relationships with key vendors, addressing and resolving issues promptly.
  Conducted regular vendor performance reviews and implemented improvement initiatives.
• Initiating Category expansion, to 160k Sku's, Cataloging ,Design, Development ,Customer Support,& Operation management.
• P&L at category level.
• Engage suppliers by leading the end-to-end supplier selection and bidding processes across high value spend categories.
• Experienced in number of categories for owing the P&L of the relevant category in in alignment with business goals worked for categories like MRO, Power tools, Safety, Measuring & Testing, Pumps & motors material handling Electrical, Gifting, Office Supplies, Corporate gifting, etc.
• Managing the Online operations with day to day monitoring of pickup, returns, and delayed escalations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Website Management:
Oversee the development and maintenance of the company's e-commerce website.
Implement website enhancements to improve user experience and drive online sales.
Ensure the website is mobile-friendly and optimized for search engines.
Product Management:
Manage the online product catalog, ensuring accurate and up-to-date product information.
Coordinate with various departments to launch new products and update existing ones.
Implement effective product categorization and filtering for improved navigation.
Digital Marketing and Promotions:
Develop and execute digital marketing strategies to drive traffic and sales.
Plan and implement online promotions, discounts, and campaigns to boost conversion rates.
Utilize social media and other online platforms for marketing and customer engagement.
Customer Experience:
Enhance the overall online shopping experience for customers.
Monitor customer feedback and reviews, addressing issues promptly.
Implement customer-centric features and functionalities on the website.
Order Fulfillment and Logistics:
Collaborate with logistics and fulfillment teams to ensure timely and accurate order processing.
Implement efficient shipping and delivery processes to enhance customer satisfaction.
Monitor and optimize inventory levels to prevent stockouts and overstock situations.
Analytics and Reporting:
Utilize analytics tools to track website performance, user behavior, and sales metrics.
Generate regular reports to analyze trends, identify opportunities, and measure KPIs.
Implement data-driven decision-making processes for continuous improvement. example like RTO ,Returns NDR reports analysing etc
Payment Gateway Integration:
Manage payment gateway relationships and ensure secure and seamless transactions.
Implement and optimize various payment options to enhance customer convenience.

Strategic Sourcing:
Develop and implement strategic sourcing strategies to secure cost-effective deals with suppliers.
Conduct market research and analysis to identify potential vendors and assess their capabilities.
Negotiate contracts and agreements to achieve favorable terms and conditions.
Supplier Relationship Management:
Build and maintain strong relationships with key suppliers to ensure a reliable and high-quality supply chain.
Collaborate with suppliers to drive continuous improvement in quality, cost, and delivery performance.
Address and resolve supplier-related issues promptly to maintain a positive partnership.
Procurement Planning:
Plan and execute procurement activities based on organizational needs and budget constraints.
Work closely with internal stakeholders to understand their requirements and align procurement strategies.
Develop and maintain procurement policies and procedures to ensure compliance.
Cost Optimization:
Identify cost-saving opportunities through effective negotiation, bulk purchasing, and supplier consolidation.
Conduct regular cost analysis and benchmarking to ensure competitiveness in the market.
Contract Management:
Draft, review, and manage contracts and agreements with suppliers.
Ensure all contracts are compliant with legal and company standards.
Monitor contract performance and enforce terms and conditions.
Risk Management:
Assess and mitigate risks associated with the procurement process.
Develop contingency plans to address potential disruptions in the supply chain.
Stay informed about industry trends and potential risks affecting the supply market.
Market Analysis:
Monitor market trends, pricing, and supply and demand dynamics.
Use market intelligence to make informed decisions and anticipate changes in the procurement landscape.

• Provided market leadership guidance by establishing goals based on competitive analysis and contemporary performance targets
• Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
• Expanding the FTL business across the country
• Responsible for handling and monitoring day to day operations in an assigned group of cities
• Responsible for integration of ground operations with technology, core operations and finance functions
• Responsible for recruiting and building the area-specific ground operations team to ensure smooth ground-level Operations
• Training and equipping the operations team to conduct their day to day tasks
• Train and guide the ground operations team towards easy and quick technology adoption
• Responding for handling ad-Doc on-ground situations - Acting as a communication bridge between the ground operations and the company headquarters
• Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands

• Coordinated procurement activities to maintain supplies, equipment, and services for efficient operations
• Managing the warehouse along with procuring Pre-owned cars from the preferred sellers
• Generating sellers and buyer leads (looking to sell/purchase their cars) for the company
• Which was then further distributed to the different team for follow-ups
• Managing inspection team for quick and on-time inspection for the cars for the buyers.- banging on time & hassle-free payments for the sellers
• Providing solutions for the customers for buying cars from Gozoomo warehouse
• Strategic Planning for procurements of cars as well as of selling them.

• Handle and execute day-to-day operations of commercial properties
• Answer and respond to customer services requests and inquiries
• Interact and ensure smooth relationships between builder and owners
• Prepare financial budgets, reports and statements relating to the real estate business
• Initiate work processes to enhance business growth
• Implement best practices, procedures and standards in real estate operations
• Collaborated with team to encourage open sharing of ideas and solutions.
• Established open and professional relationships with team members to achieve quick resolutions for various issues

• Verified resolution of client-related issues through completion of appropriate changes
• Conferred with customers by phone or in-person to provide information about products and services and obtain details of complaints
• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes such as extreme weather conditions that could impact utility bills
• Kept records of customer interactions and transactions, recording details of inquiries, complaints,
• Education
• Projects comments, and actions taken
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
• Responsible to manage escalated calls transferred by LI champions, work on cc manager emails: escalation/social media and dive n save tasks
• Reporting to Escalation Desk Team Lead Job Duties- Primary responsibility is to handle complaints end to end, manage customer expectations and provide quick & accurate resolution within the specified TAT
• Maintain accurate and updated knowledge of Myntra s procedures and systems
• Ability to perform multiple tasks and adjust quickly in a short timeframe with limited supervision
• Ability to build rapport with stakeholders across the org
• Identifying trends in escalations and provide insights wherever possible to the training and operations.
• Proved successful working within tight deadlines and a fast-paced environment

• Assisted with receiving, product pricing, and stock replenishment
• Addressed customer concerns and provided timely resolution to mitigate complaints
• Investigated and analyzed client complaints to identify and resolve issues.
• Traced missing material and shipments through vendor and customer communications.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Engaged with customers and used consultative techniques to determine needs and discuss available options
• Used strong communication and relationship-building abilities to build customer trust and seek out sales opportunities
• Addressed concerns quickly to avoid lasting issues.
• Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.