Hi, I’m
Manish
Salesforce Solution/Functional Consultant
Bangalore,KA
Summary
A seasoned individual possessing more than 6 years of experience in IT with Business Analysis and Salesforce Functional/QA consultant experience. Passionate about product management and improving the Sales process. Sound knowledge of all aspects of the Project Management (Agile Scrum Model), SDLC/STLC, from requirements gathering and analysis to project design, development, testing/Bug Management, deployment, and maintenance. Administration, configuration, and implementation of Salesforce CRM applications.
Overview
3
Languages
7
Certificates
4
years of post-secondary education
6
years of professional experience
Work History
SalesforceBangalore, India
Salesforce Solution Consultant
06.2021 - Current
Job overview
- Project: AT&T B2B Sales Process (US Telecom and Media)
- Interaction with various Business team members to gather the requirements and document the requirements.
- Performing various BA procedures for implementing them throughout the sprint process for feature &
user story identification - Analyzed the scope of the Requirements and managed requirements to avoid scope creep.
- Worked on data migration and third-party app integrations.
- Participated in Requirement Gathering Sessions
- In charge of conducting the UAT with the business users and gathering feedback and providing the same to the development team.
- Reviewing the test cases provided by the QA team, and providing feedback.
- Created user Roles and Profiles and well versed with the security and sharing settings.
- Used field level security along with page layouts to manage access to certain fields.
- Designed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
- Created workflow rules and defined related tasks, email alerts, and field updates.
- Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
- Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
- Conducted GAP Analysis and enhanced business process by integration
- Worked on Agile Methodology and Scrum/Kanban frameworks for Salesforce custom app implementation.
- Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
- Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
- Lead and provide appropriate knowledge transfer to offshore/client testers to assist in efforts. Develop and maintain test data as necessary to support testing efforts
- Mostly worked on Sales Cloud and all it's standard objects and functionalities. Have experience on Service Cloud features implementation as well.
- Checking the functionalities of Escalation rules of Cases. Testing the Flow functionality of the Cases by using the Call Guides
- We followed the Scrum framework under Agile Methodology to implement the project. Execution of Test scripts and Defects rising in ADO/JIRA
- Maintain test environments to support testing efforts. Review requirements, designs, and other documentation to ensure testability.
- Conduct testing to ensure that the GUI, functionality, usability, reliability, and performance of IT solutions are consistent with requirements and established acceptance criteria.
- Assist development team in troubleshooting and determining the root-cause of application defects and issues.
- Work with upstream and downstream application teams to execute E2E test cases. Attend and collaborate in all stand ups, planning and design.
- Possessing hands-on experience with PowerPoint, Excel, Visio, Lucid chart, and other similar tools for preparing the
process visualization documents.
Deloitte Consulting India Pvt. LtdBangalore, India
Consultant (Salesforce BA/QA Lead)
04.2017 - 01.2021
Job overview
- Operated under Agile and Scrum frameworks to complete releases every 2 weeks and well-organized sprints.
- Strong in analyzing business requirements and specifications and development of test plans, test scripts, test cases and executing them.
- Customize databases: create new fields, workflows, page layouts and complex formulas
- Implemented Record-Level and Field-Level security and configured their sharing settings.
- Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
- Develop and deliver Salesforce training including maintaining the accuracy and completeness of Salesforce training materials
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Tracked, prioritized and organized defects with JIRA/HP ALM, working with development team to facilitate timely corrections.
- Working knowledge on various Salesforce Workflows, Data validations using SF Data loaders, SF Inspector, Reports, page layouts, customizations, approvals/rejection process of New/Renewal/Amend subscriptions quotes
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Developed team communications and information for meetings.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Maintaining awareness of new Salesforce features and capabilities, as well as making process improvement recommendations
- Led test-driven development, functional integration and regression testing initiatives to determine effectiveness.
- Experience in leading a testing team, assigning and tracking tasks provided to team members
- Conducting data migration testing after the data from the legacy system is loaded into the Salesforce application.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
NTT DATA Global Delivery Services Private LimitedBangalore
App Testing and QA Assoc. Cnslt.
11.2015 - 03.2017
Job overview
- Creating Test Scenarios using the specifications document as a guide.
- Preparation of test cases based on the Scenarios and Requirements document
- Executing test cases.
- Smoke testing, functional testing, GUI testing, usability testing, and regression testing were all performed.
- Creating and tracking bugs until they are resolved.
- Interacting with clients about bugs and making regular status calls
Skills
Requirement Analysis, Gathering and Elicitation
Agile Methodology, Scrum and Kanban Frameworks
MS Office, JIRA, HP ALM, Azure DevOps
Testing procedures and artifacts drafting
Defect lifecycle Management
SDLC and STLC
Salesforce Testing
Workflow & Approvals, Reports Validation Rules
Sales Cloud expertise and good knowledge on Service Cloud
Salesforce Business analyst and Admin
Pre Sales Strategies
Project Management
Client Relationships
Mobile Testing (iOS and Android)
Product Backlog Development and lifecycle management
Implementing Sales Process for B2B Projects
Drafting and Grooming User Stories
Education
New Horizon College of EngineeringBangalore
Bachelor of Engineering from Mechanical Engineering
06.2011 - 08.2015
Certification
Salesforce Certified Administrator
Timeline
Salesforce Certified Advanced Administrator
11-2021
Professional Scrum Master (PSM I by Scrum.org)
11-2021
Professional Scrum Product Owner (PSPO I by Scrum.org)
11-2021
Salesforce Certified Platform App Builder
08-2021
Salesforce Certified Sales Cloud Consultant
08-2021
Salesforce Certified Service Cloud Consultant
07-2021
Salesforce Solution Consultant
Salesforce
06.2021 - Current
Consultant (Salesforce BA/QA Lead)
Deloitte Consulting India Pvt. Ltd
04.2017 - 01.2021
App Testing and QA Assoc. Cnslt.
NTT DATA Global Delivery Services Private Limited
11.2015 - 03.2017
New Horizon College of Engineering
Bachelor of Engineering from Mechanical Engineering
06.2011 - 08.2015