Manish Mishra
New Delhi,DL
Summary
Seeking challenging and growth-oriented position in an organization which values innovative solution, teamwork, technology & which could utilize the inherent talent of the incumbent to the maximum. The knowledge and skills that I have gained through my academics and professional experience will add value to the organization.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
EBIX Technologies Ltd.
02.2025 - Current
- Managing PAN India team (24 TLs) for service s day to day operation which involves project management, Vendor Management, and Resource Management.
- Maintaining SLA terms, to serve customers with minimal downtime and achieve the goal of the project as a maxim.
- Follow-up with ZO/CO s internal team for on-time payment.
- Organizing and managing all phases of the project to ensure on-time completion.
- Assembling and coordinating project team members; assigning individual responsibilities.
- Provide timely status reports and program summaries including scope/schedule/quality risks, project status, resource allocation, and customer impact.
- Track, monitor, and control expenses based on budgetary guidelines.
- Manage and lead scope changes for operations projects.
- Conduct regular project status meetings with the project team.
- Flash the Project dashboard to the customer.
- Reviewing of teammate for their better performance as well as improve our services.
- Managing Pan India Operations including CO/ZO/HO having pan India 500+ resource’s direct reporting.
- Managing project progress and adapt work as required.
- Ensuring projects meet deadlines.
- Managing relationships with clients and stakeholders.
- Tracking of all the Open calls along with SLA violations for the Project.
- Maintaining the records of all the reports at the Project level for all the activities like Preventive.
- Developed project scopes and objectives, ensuring alignment with stakeholder expectations and successful delivery of key milestones.
- Coordinated resource allocation and managed budgets, optimizing project deliverables while maintaining financial accountability and transparency.
Team Leader Network Operations
EBIXCASH INDIA LTD
07.2021 - 01.2025
- Network Operations/Field Management
Team Leader Network Operations
NTT Global
12.2017 - 06.2021
- Network Operations/Field Management/Revenue collection/ISP Coordination/Escalation Management/Client Support & meetings
Engineer L1
HCL COMNET LTD
04.2012 - 12.2017
- Network Monitoring, Router & Switches Basis Configuration
Field Engineer
Aforeserve. Com Ltd.
07.2009 - 04.2012
- Field support and solutions for network related issues
Education
MCA -
Integral University
10-2026
High School -
UP Board
UP01.2002
Graduation - undefined
Awadh University
01.2009
Intermediate - Science
UP Board
UP01.2006
Skills
Project management
Vendor management
Resource management
SLA compliance
Team leadership
Network operations
Client communication
Stakeholder management
Escalation management
Quality assurance
Field management
Data reporting
Operations strategy
Team collaboration
Work flow planning
Technical support
Cost control
Client relations
Document management
Customer relations
Interests
Listening to Music
Driving
Personal Information
- Total Experience: 16 years 9 months
- Date of Birth: 20 August 1985
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Activities
- Achieved continuous 3 times 'Exceed Expectation' and one time outstanding rating in annual performance at HCL.
- Achieved 2 times Silver Club Membership at HCL.
- Achieved Gold Club Membership at HCL.
- Achieved Platinum / CEO Club Membership at HCL.
Certification
PMP - Project Management Professional
Timeline
Project Manager
EBIX Technologies Ltd.
02.2025 - Current
Team Leader Network Operations
EBIXCASH INDIA LTD
07.2021 - 01.2025
Team Leader Network Operations
NTT Global
12.2017 - 06.2021
Engineer L1
HCL COMNET LTD
04.2012 - 12.2017
Field Engineer
Aforeserve. Com Ltd.
07.2009 - 04.2012
Graduation - undefined
Awadh University
Intermediate - Science
UP Board
MCA -
Integral University
High School -
UP Board