Manish Mishra
New Delhi,DL
Summary
Seeking challenging and growth-oriented position in an organization which values innovative solution, teamwork, technology & which could utilize the inherent talent of the incumbent to the maximum. The knowledge and skills that I have gained through my academics and professional experience will add value to the organization.
Overview
16
16
years of professional experience
1
1
Certification
2
2
Languages
Work History
Project Manager
EBIX Technologies Ltd.
02.2025 - Current
- Managing PAN India team (24 TLs) for service s day to day operation which involves project management, Vendor Management, and Resource Management.
- Maintaining SLA terms, to serve customers with minimal downtime and achieve the goal of the project as a maxim.
- Follow-up with ZO/CO s internal team for on-time payment.
- Organizing and managing all phases of the project to ensure on-time completion.
- Assembling and coordinating project team members; assigning individual responsibilities.
- Provide timely status reports and program summaries including scope/schedule/quality risks, project status, resource allocation, and customer impact.
- Track, monitor, and control expenses based on budgetary guidelines.
- Manage and lead scope changes for operations projects.
- Conduct regular project status meetings with the project team.
- Flash the Project dashboard to the customer.
- Reviewing of teammate for their better performance as well as improve our services.
- Managing Pan India Operations including CO/ZO/HO having pan India 500+ resource’s direct reporting.
- Managing project progress and adapt work as required.
- Ensuring projects meet deadlines.
- Managing relationships with clients and stakeholders.
- Tracking of all the Open calls along with SLA violations for the Project.
- Maintaining the records of all the reports at the Project level for all the activities like Preventive.
- Developed project scopes and objectives, ensuring alignment with stakeholder expectations and successful delivery of key milestones.
- Coordinated resource allocation and managed budgets, optimizing project deliverables while maintaining financial accountability and transparency.
Team Leader Network Operations
EBIXCASH INDIA LTD
07.2021 - 01.2025
- Network Operations/Field Management
Team Leader Network Operations
NTT Global
12.2017 - 06.2021
- Network Operations/Field Management/Revenue collection/ISP Coordination/Escalation Management/Client Support & meetings
Engineer L1
HCL COMNET LTD
04.2012 - 12.2017
- Network Monitoring, Router & Switches Basis Configuration
Field Engineer
Aforeserve. Com Ltd.
07.2009 - 04.2012
- Field support and solutions for network related issues
Education
MCA -
Integral University
10-2026
High School -
UP Board
UP01.2002
Graduation - undefined
Awadh University
01.2009
Intermediate - Science
UP Board
UP01.2006
Skills
Project management
Interests
Listening to Music
Driving
Personal Information
- Total Experience: 16 years 9 months
- Date of Birth: 20 August 1985
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Activities
- Achieved continuous 3 times 'Exceed Expectation' and one time outstanding rating in annual performance at HCL.
- Achieved 2 times Silver Club Membership at HCL.
- Achieved Gold Club Membership at HCL.
- Achieved Platinum / CEO Club Membership at HCL.
Certification
PMP - Project Management Professional
Timeline
Project Manager
EBIX Technologies Ltd.
02.2025 - Current
Team Leader Network Operations
EBIXCASH INDIA LTD
07.2021 - 01.2025
Team Leader Network Operations
NTT Global
12.2017 - 06.2021
Engineer L1
HCL COMNET LTD
04.2012 - 12.2017
Field Engineer
Aforeserve. Com Ltd.
07.2009 - 04.2012
Graduation - undefined
Awadh University
Intermediate - Science
UP Board
MCA -
Integral University
High School -
UP Board