Manish Modi

• Single handily managed large and complex Program and got a number of appreciations.
• Defined the JCP Platform Release Management Processes and reduced escalations to almost 0%
• SPOC for all deliveries to Ops and QA environment
• Interface between Requirement Owners and Development Team
• Automated Release Activities using DevOps.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Delivered training for staff development, change management and materials, process and technical controls.
• Scrum Master for Production Support and Production L3 Defects
• Mentored the QA team for overall delivery and reduced defect leakage in Production at record time.

• Managed Mobile Top Messenger Payment Services Pilot testing
• Performed Usability testing for one of the Payment Transfer Service Provider
• Defect triaged, test case designed and mentored crowd testers for effective testing
• Accessibility testing for Ecommerce Websites and Apps
• Efficiently improved the processes of Functional and Mobile Apps
• Achieved highest test consultant rating in a short span of time

• Managed Large BSS/OSS Test Engagement (Team Size> 85) as Program Manager at Reliance Jio (Client Site)
• Monitored project progress as per scheduled deadlines for various tasks and taking necessary steps to ensure completion within time and effort parameters
• Hold the credit of improving the defect leakage ratio, Retest TAT, Tester Error of SIT i.e. very less defects found (approx. 0.05%) during E2E, it’s overall improved the client confidence and project revenue
• Suggested technology-based solutions for enhanced functional efficiency and achieved business excellence
• Distinction of handled offshore team size which had been increased during a year span which is significant growth in the project revenue
• Kept activities focused on the business change objectives by providing a framework for senior management to directed and managed the change process
• Carried out the timely audit of the processes and progress performed in the team
• Vendor Management

• Appetite for innovations in test processes execution and has suggested and implemented some kind of innovation
• People and Vendor Management.
• Mentored the test team and responsible for their career development along with coordination test environment activities
• Created an Agile environment for Test Team as the project team by defining Agile practices and methodology as project moved from Iterative development to Agile development
• SPOC for Client and Third Party Vendor for Offshore Testing
• Accomplished the testing activities (strategy, planning and execution) within budget and time
• Monitored progress of testing and escalate risks and issues
• Roles Performed: Lead Program Manager, Program Test Manager, Test Manager, Test Lead
• Clients: Reliance Jio Infocomm, Volvo Cars Corporation (VCC) Sweden, SCNF Euronet, France, Shell KL Malaysia, UK Govt' Skill Funding Agency, Telekurs Financials, Finnet 3KTV Finland, Telfort B.V. Netherlands

• Lead a team of Senior Test Engineer and Test Engineers and overall accountable for Data Ingest, Scenario and Application (UI) Testing for "ORION" Project.
• Conducted Data Ingest Testing to validate the data extraction, transformation, and load processes into the Mantas Data Mart.
• Verifed that scenarios conform to Orion's technical design specifications and the alerts & data related to alerts are correctly displayed in the Orion User Interface.
• Logged defects in Clear Quest, retest after defects are resolved, document test results, analyze them and provide feedback to developers.

Worked as CRM Test Lead for Telecom Customer Relationship Manager System for System Acceptance and System Integration Testing.

• Orchestrated efficient large-scale software deployments, including testing features and correcting code.
• Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
• Investigated new and emerging software applications within Health Industry to design, select, implement and use administrative information systems effectively.

• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.