Manish Mohapatra

I have played a pivotal role in managing, and optimising operations for multiple top brands.

• Managed operations for multiple brands, ensuring seamless execution and optimal performance.
• Oversaw a portfolio of top brands, providing tailored solutions and support to meet their needs.
• Assisted clients in rolling out company solutions at their brand locations, ensuring successful implementation.
• Tracked and analyzed account delivery volumes and performance to drive improvements.
• Took end-to-end ownership of assigned brand operations, ensuring smooth order processing and operational efficiency.
• Actively participated in cross-functional operations, collaborating with internal teams and engineering for project success.
• Handled escalated issues and worked with the tech team to speed up Asana ticket resolution, improving overall service quality.

I provided comprehensive support across various business units, ensuring the prompt and effective resolution of customer inquiries.

• Handled a diverse range of business units, ensuring effective and timely resolution of customer inquiries and issues.
• Addressed complex cryptocurrency-related queries and provided clear solutions.
• Managed multiple tasks, including ticket escalation, peer-to-peer transaction processing, and backend support.
• Processed orders and cleared stuck transactions to maintain smooth operations.
• Conducted order appeal processing and closed support tickets in a timely manner.

I specialized in backend transaction processing and account management, including KYC (Know Your Customer) procedures.

• Processed backend transactions and managed accounts, including KYC-related activities to ensure compliance and accuracy.
• Conducted banking reconciliation tasks to verify and resolve discrepancies, ensuring financial accuracy.
• Handled non-voice support tasks effectively, demonstrating strong multitasking skills and managing multiple backend processes simultaneously.

I delivered exceptional service to customers by efficiently addressing a broad range of inquiries and concerns. My role involved managing customer interactions via email and chat, ensuring professionalism and accuracy in resolving issues related to orders, shipping, registries, subscriptions, and various business units.

• Delivered exceptional customer service by handling a wide range of inquiries and concerns via email and chat.
• Managed requests related to orders, shipping, registries, subscriptions, and other business units with efficiency and accuracy.
• Consistently exceeded performance metrics and maintained high standards of service.
• Provided guidance and support to new hires as a Subject Matter Expert (SME), contributing to their successful onboarding.
• Effectively managed interactions with international customers, ensuring a high level of satisfaction and service quality.