MANISH MUKHERJEE

DB PAY ROLL : April'24 till Date

HCL PAYROLL: July'22 to Apr'24

• Currently working for User Experience Reporting and Analytics Team
• Involved in Several Projects and Analytical data exploration for Services and Applications of Bank Infrastructure
• Monitoring the monthly KPI with Analytical insights for the leadership team
• Validating SLA/KPI data from vendors for Service Operations
• Support the leadership team with Analytical trends and visualization on different aspects of business
• Analysing the incident data and publishing and updating monthly RAID logs
• Create front-to-back business requirements by leveraging deep understanding of End user computing
• Insure frequent, reliable, and relevant communication and documentation to a varied group of stakeholders
• Facilitate day to day activities to drive key program/project deliverables and interdependencies to ensure execution
• Identify gaps in current data domain and lifecycle governance and management processes
• Enable real-time process monitoring using streaming data
• Perform data-driven root cause analysis to investigate process conformance issues and inefficiencies
• Designed and developed metrics to measure User experience for End User Computing
• Validating SLA/ KPI calculation for Service Operation from Vendors and propose changes to contractual agreement
• Design and Develop tableau dashboard for different internal stakeholders as per the needs
• Develop tool to capture the performance scores for vendors from the vendor management SPOCS

• Was working for Deutche Bank on Behalf of HCL

• Designed, developed and implemented metrics related to process, operations, and VoC, that focus on capturing current health of the process; Engaged with various operations and support teams to build dashboard of Metrics for the leadership
• Automated daily reports with R programming language saving 1 FTE of Work
• Drove NextGen metrics for EMEA and LATAM regions
• Proposed and implemented new measurements for CA timeliness metric for Italy and Denmark Markets
• Worked with Service team to create FAQ’s database for top Queries in FI Reference
• Manage the Quality and Lean Six Sigma strategy to facilitate continuous production of products consistent with customer requirements
• Initiated projects for DCC reduction CORAX content by 33% and FI LATAM by 40% respectively
• Coordinated with the COE team to Implement RPA in content teams through UI Path and Power Automate
• R script to extract information from pdf sources and exporting to an excel report which was used to upload information for French market in Bulk to database
• This saved 500 Hrs of manual work Annually
• R script to add bond into Database saving 150 Hrs for Belgium and Netherlands market
• R script to upload floater bonds for French Market into database saving 100 Hrs
• Fixed the tool for Corax team for filling extraction thus helping the team in meeting CA timeliness metric and additional saving of 88 Hrs per month
• R script for NFI with additional exchange coverage for Corax team thus saving Additional 45 Hrs
• Script in python for Corporate Action team for calculating Annual dividends (Excel work) and thereby saving 100 Hrs monthly
• Tableau dashboard for Monthly Cadence and published in Tableau Server
• Selected in the TOP 3 for contribution to innovative Ideas for working in Virtual Environment in Q2 2020
• Wall of Fame in Q2 2021 for Automation projects completed
• Awarded top performer in Hyper Automation Games 2

• Designed and implemented the Overall Quality Framework to improve the delivery model involving Governance, Continuous improvement, for different service lines
• Drove automation project in integrating Service Now ticketing tool with Jira for cloud incidents saving 5 FTE of work
• Worked along with Project management office and IBM India Leadership in transition of the account with resource ramp up, KT transition and developing the Delivery Model
• Streamlined the process for Incident, Change and Problem Management by removing the blockers and increasing success rate
• Managed a team of 12 Delivery Analyst supporting System Operation and System Management Integration for Chennai Data centre
• Led Projects regarding defect prevention process in Mainframe and distributed Ops and saving 20 FTE of work in Chennai DC
• Coordinated with different IOT leaders to share the best practices in Server Monitoring – and Infrastructure services
• Agile Implementation at Workspace including design and deployment of metrics
• Received several awards like Hall of Fame Winner in Q1 2018, Dexter Award in Q3 2017, Dexter Award in Q3 2016 & Top Contributor for 2016