MANISH NANDAL

• Program-managed CHANEL Brand Launch, coordinating aggressive timelines and business dependencies for successful go-live across Nykaa surfaces.
• Spearheaded execution of key programs in Display Network, including Widget Audit and Quick Commerce, driving faster development cycles.
• Created and maintained Central Tracking Sheet, enhancing roadmap visibility and risk mitigation for leadership reporting.
• Led cross-functional teams in delivering high-quality technology solutions, focusing on process improvement and stakeholder management.

Fynd (Shopsense Retail Technologies), owned by Reliance Industries, is an omnichannel e-commerce platform that developed the Jio Commerce Platform (JCP), which powers digital and retail commerce for brands like TiraBeauty.com, Metro.co.in, and JioMart.com, delivering seamless inventory, logistics, and customer engagement solutions.

• Led a 200+ member software development team, overseeing releases across diverse platforms including Tira, Swadesh, JioMart Digital, JioMart Partner, and JioMart.
• Demonstrated expertise in managing the entire Software Development Life Cycle (SDLC) to ensure efficient project execution.
• Orchestrating end-to-end release management, ensuring seamless execution and delivery.
• Facilitating cross-team coordination among Product, DevOps, and Engineering teams to ensure cohesive program progress and alignment.
• Collaborating with Platform Architects and Engineers to translate requirements into actionable implementation plans, enhancing product development.
• Guided agile scrum ceremonies and streamlined product backlogs for efficient project execution.
• Provided stakeholders with concise weekly status reports, ensuring alignment with project objectives.
• Proactively identified and resolved obstacles, enabling smooth project progress and timely delivery.
• Played a pivotal role in introducing the release management process, defining the involvement of various teams at multiple stages of the release cycle, significantly enhancing organisational efficiency and product quality.
• Streamlining team operations by designing and implementing Jira workflows, enhancing project tracking and team efficiency.

• Facilitated seamless user onboarding through comprehensive account setup demos, fostering deeper platform understanding.
• Designed and optimized recruiting processes tailored to meet user-specific needs, resulting in improved efficiency.
• Engaged with users to understand hiring requirements, configured products for optimal use, and provided ongoing support to enhance recruitment processes.
• Played a pivotal role in gathering user insights for continuous platform improvement, collaborating closely with the product team to implement enhancements.
• Internally collaborated with product, sales, and marketing teams to contribute to platform development, boost renewal rates, and execute customer-centric campaigns.

• Conceptualized and executed customer happiness enhancement programs, increasing Net Promoter Score NPS from 35% to an impressive 74%.
• Optimized processes to achieve faster response and resolution times, leading to enhanced customer satisfaction.
• Conducted data-driven analyses and interviews to identify, prioritize, and implement improvements throughout the customer journey, aligning strategies with organizational goals.
• Interviewed customers to gather insights, test hypotheses, and validate assumptions, contributing to informed decision-making.
• Collaborated with the Operations Team to troubleshoot and resolve client issues promptly, ensuring seamless and well-coordinated service delivery.
• Established efficient processes and Standard Operating Procedures SOPs) for streamlined operations.
• Spearheaded business scalability, transitioning from handling 10 classes per day to managing 110 classes per hour, contributing to significant growth and operational excellence.

• Conducted activities to validate quality requirements, incorporating planning, observation, and inspection methodologies.
• Developed robust policies, procedures, and job descriptions, while recruiting talented team members to perform tasks effectively.
• Collaborated with the product team to enhance the user experience in the online classroom environment.
• Established a comprehensive training system from scratch, ensuring proficiency and consistency among team members.
• Implemented methods to track and enhance teacher performance in online classes, contributing to overall educational effectiveness.