Manish Narkar
Mumbai
Summary
With a robust background at Huwel Life Sciences Pvt Ltd, I excel in service issue resolution and customer relations, enhancing client satisfaction and streamlining support processes. Expert in scientific software, my career spans from trainee to manager, marked by mentoring teams and leading training programs, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Scientific Customer Support Manager
Huwel Life Sciences Pvt Ltd
Mumbai
10.2023 - Current
- Resolved customer inquiries and complaints in a timely manner.
- Provided feedback to customers regarding product features and usage instructions.
- Participated in weekly meetings with team members to discuss progress and areas for improvement.
- Provided technical assistance to customers when needed or referred them to appropriate personnel.
- Responded to escalated customer issues in accordance with company guidelines.
- Maintained detailed records of all interactions with customers using CRM software tools.
- Coordinated with other departments to ensure timely resolution of complex customer inquiries.
Application Specialist B
Mylab Discovery Solutions Pvt Ltd
Mumbai
06.2021 - 10.2023
- Facilitated training sessions on quantitative and qualitative detection kits, including HCV, HBV, HIV, dengue, and chikungunya.
- Ensured compliance with NABL standards.
- Utilized Quant Studio 5, Bio-Rad CFX 96, Insta Q96, and RotagenQ for testing.
- Executed nucleic acid extraction using Mylab's Compact XL v1.3.7 automation system.
- Performed troubleshooting of application issues to identify root causes and resolution paths.
- Created detailed documentation related to application configuration and usage.
Project Technical Assistant
National Institute of Virology
Mumbai
01.2018 - 05.2021
- Performed molecular investigation on clinical specimens such as urine and throat swabs.
- Executed conventional RT-PCR and sequencing of Measles, Rubella and Polio Virus isolates.
- Handled ABi 3730 DNA analyzer sequencing machine with proficiency.
Laboratory Technician
National Institute of Virology, Mumbai Unit
Mumbai
02.2017 - 01.2018
- Executed intra-typing differentiation (ITD) of obtained samples for poliovirus detection.
- Implement procedures for maintaining internal quality standards.
- Performed certified serology analysis on serum specimens within BSL3 environment.
Junior Laboratory Technician
National Institute of Virology, Mumbai Unit
Mumbai
03.2016 - 02.2017
- Maintained lab equipment and ensured it was in proper working order.
- Performed routine laboratory tests, such as cell cultures and PCR assays, to analyze samples for research purposes.
- Assisted senior technicians in developing new methods for analyzing data.
- Calibrated instruments and monitored quality control standards of the laboratory environment.
- Analyzed data using statistical software packages to generate reports on findings.
- Trained junior personnel on techniques related to laboratory testing procedures.
Trainee
Advanced Center for Treatment, Research and Education in Cancer, Navi Mumbai, Kharghar
Navi Mumbai
05.2015 - 03.2016
- Conducted Immunohistochemistry (IHC).
- Executed daily Western blot analyses utilizing SDS-PAGE technology.
- Executed RNA extraction utilizing TRizol reagent.
- Execute Real Time PCR followed by Agarose Gel Electrophoresis.
- Performed fundamental tissue culture procedures such as MTT assay and Migration assay.
Education
Master of Science - Biophysics
Department of Biophysics, University of Mumbai
Mumbai01-2015
Bachelor of Science - Biotechnology
Bhavan's College
Mumbai02-2013
Higher Secondary Certificate - Physics, Chemistry, Biology And Mathematics
Bhavan's College
Mumbai03-2010
Secondary School Certificate - Sanskrit, English, Marathi, Mathematics, Science
Bal Vikas Vidya Mandir
Mumbai04-2008
Skills
- Service issue resolution
- Training programs
- Training and mentoring
- Customer relations
- Skilled in Scientific Software
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Publication
- Vimentin regulates differentiation switch via modulation of Keratin 14 and their expression together correlates with poor prognosis in oral cancer patients, Published on 22 February; 2017 (PLOS publishing house)
- Innovative Strategy for Expansion of Global Measles and Rubella Laboratory Network in India Implementation Research; Published on 5th Jan 2022 (WHO Manuscript)
Timeline
Scientific Customer Support Manager
Huwel Life Sciences Pvt Ltd
10.2023 - Current
Application Specialist B
Mylab Discovery Solutions Pvt Ltd
06.2021 - 10.2023
Project Technical Assistant
National Institute of Virology
01.2018 - 05.2021
Laboratory Technician
National Institute of Virology, Mumbai Unit
02.2017 - 01.2018
Junior Laboratory Technician
National Institute of Virology, Mumbai Unit
03.2016 - 02.2017
Trainee
Advanced Center for Treatment, Research and Education in Cancer, Navi Mumbai, Kharghar
05.2015 - 03.2016
Master of Science - Biophysics
Department of Biophysics, University of Mumbai
Bachelor of Science - Biotechnology
Bhavan's College
Higher Secondary Certificate - Physics, Chemistry, Biology And Mathematics
Bhavan's College
Secondary School Certificate - Sanskrit, English, Marathi, Mathematics, Science
Bal Vikas Vidya Mandir