Leveraged 10+ years of expertise in Business Analysis, corporate card process improvement, IT Project/Product management, Payments & cards and Robotics Process Automation (Banking).
Functioned as the Business Analyst at Mouritech Pvt. Ltd, demonstrating adeptness in formulating project plans, identifying risks and offering post-implementation support to systems and business teams.
Proficiently executed agile or iterative development & production support processes, effectively translating business requirements into system requisites, and meticulously documenting business and functional requirements.
Mentored and coached multicultural teams in a diverse geographical environment, showcasing robust leadership skills while guiding junior business analysts, QA and development team.
Recognized for delivering top-tier service to clients, ensuring precise, timely completion of tasks, Product fulfillment, Meeting performance metrics, Client onboarding and risk assessment.
Expertly employed Business Software Applications like Global Payments (CBT_ Merchant Acquiring), Amex, Kanban/JIRA, Confluence, Azure DevOps, MS Visio, Balsamiq, Click-Up, wiki pages
Increased team’s productivity by following agile practices and facilitated the Scrum ceremonies (Sprint Planning, Daily Scrums, Sprint Review, Retrospective).
Orchestrated and executed impactful process improvements, culminating in 80% boost in efficiency in NAV Oversight processes at Amex.
Overview
10
10
years of professional experience
6
6
Certification
Work History
Business Analyst
Mouri Tech(P)Ltd.
Bangalore
12.2022 - Current
Extensively work in data requirements analysis, consulting, and communication, process improvement, translated business requirements into high-level conceptual design and metrics to meet program performance, usability, and scalability criteria
Elicited stakeholder feedback and collaborate to apply and analyzing business case, process optimization, process management
Develop deliverables & documentation with high quality and attain customer sign off e.g., UX/UI, User Story, process flow, functional specification, interface diagram, and data migration definition & scenario etc
Documentation of project artifacts such as stakeholder analysis, BRD, FRD, Test cases, Test scenarios, and test Plans
Continuous improvement in designed and developed use cases, and activities diagrams, sequence diagrams, business processes using MS Visio and UML including research, testing.
Product Owner
Infosys Ltd.(C2H-Joules to Watt)
Pune
06.2021 - 12.2022
Collaborate with scrum teams, define product vision, roadmap, and prioritized product backlog, prioritize backlog, identify growth opportunities, and communicate with stakeholders throughout the project
Maintain a product backlog based on web and Re-engineering projects, business value, and ROI
Working with internal and external stakeholders to analyze needs and align product roadmaps to strategic goals, led sprint planning sessions, and oversaw backlog refinement, Process optimization Demonstrated experience in working on the delivery of solutions from Discovery through to Release
Adopted functional and non-functional requirements are clearly elicited and understood of complex issues through effective communication and collaboration.
Business Analyst
Global Payments Asia Pacific (I)Pvt. Ltd
Pune
10.2014 - 06.2019
Assessed business requirements and analyzed key aspects of the business to evaluate factors driving results and summarized them into BRD, FRD and create user stories
Translated business requirements into the high-level conceptual design to meet program performance, usability, and scalability criteria
Develop user stories/ functional specifications for client engagements by understanding customer requirements
Create wireframes and get approvals on time, keep track of requirements and change requests In-depth knowledge of Scrum and Agile Software Development Methodology.
Branch Manager
Aditya Birla Money Ltd
Jaipur
01.2012 - 09.2012
Gathering information for stakeholders by cultivating/promoting relationships with client
Preparation of (BRD) business requirement documents and discussion with user and business team Shaped business strategy with compelling vision and data analysis
Designed sales and service strategies to improve revenue and retention and Maximized branch revenue by optimizing operations
Reviewed credit, insurance and environmental and capital market reports.
Manager- Trading Products
Way 2wealth Brokers
JAIPUR
07.2010 - 12.2011
Maintained a positive, professional working environment to optimize staff and customer satisfaction
Consult with clients and team members to develop technical solutions to complex business/information problems
Direct and participate with team members in the analysis, creation of BRD, FRD, and development, and delivery of project tasks for an assigned application Generated new business by planning and launching creative marketing initiatives.
Franchisee Manager
Religare Securities Ltd
JAIPUR
07.2009 - 07.2010
Served instrumental role in organizational transformation and implementation and participated in 250 successful large-scale corporate restructurings, Exceeded goals through effective prioritization and consistent work ethic
Engaged with customers to better understand needs and deliver excellent service
Implemented more efficient processes and reduced wasted resources
Dealing in investment products like FD's, Insurance, Equity, Commodity, etc.