MANISH PATHANIA
New Delhi
Summary
With a rich and diverse background in both restaurant and hospital food and beverage management, I excel in delivering top-notch service tailored to both domestic and international guests. Fluent in English and Hindi, I bring a deep commitment to service excellence and patient care through my passion for food and dedication to maintaining high standards. My experience spans innovative food ventures, large-scale operations, and effective team management, making me a versatile and dedicated professional in the food and beverage industry.
Overview
15
15
years of professional experience
Work History
Bar Manager
The Irish Pub
Doha, Qatar
07.2023 - 07.2025
- Operational Management: Oversee daily operations of the pub, including managing a team of servers, bartenders, and kitchen staff to ensure smooth and efficient service.
- Menu Development: Develop and implement new menu items and promotions to enhance the dining experience and attract more patrons.
- Customer Service: Address and resolve customer feedback and complaints, ensuring high levels of satisfaction and repeat business.
- Compliance: Ensure strict adherence to health, safety, and hygiene standards, including regular inspections and staff training.
- Financial Oversight: Monitor and control financial performance, including budgeting, cost control, and revenue generation.
- Strategic Planning: Work on strategic initiatives to improve service delivery and operational efficiency.
Food and Beverage Manager
Max Hospital (Life Pillar Foods Pvt Ltd)
Delhi, India
03.2020 - 06.2023
- Team Leadership: Directed a team of over 100 staff members, including training and scheduling to maintain high service standards and operational efficiency.
- Meal Management: Managed daily meal services for over 800 patients, including IPD, OPD, Daycare, and Emergency services.
- Innovation: Launched successful food ventures such as LXF Café and The Smart Chef, enhancing patient dining experiences.
- Specialized Menus: Created and implemented curated menus for international patients and doctors, ensuring adherence to NABH and JCI quality standards.
- Billing and Budgeting: Handled monthly billing of approximately 80 lac, covering IPD Meals, extra services, and other charges.
- Patient Coordination: Collaborated with dieticians and medical staff to develop patient-specific dietary plans, ensuring optimal nutrition and care.
- Feedback Management: Conducted daily feedback rounds with nursing teams and resolved patient complaints promptly using root cause analysis and corrective action plans.
- Compliance and Audits: Maintained high standards of health, hygiene, and safety. Participated in audits including Internal, JCI, NABH, and ISO.
Assistant Manager – Food & Beverage
Fortis Lt. Rajandhall Hospital (Invisible Kitchens)
Delhi, India
06.2019 - 02.2020
- Accounting and Revenue: Managed food and beverage accounting, ensuring accurate revenue tracking and monthly financial reports.
- Strategic Execution: Assisted in the execution of strategic plans, including forecasting, budget management, and cost control.
- Data Analysis: Conducted trend analysis and automated reporting to track performance against forecasts and actual costs.
- Safety Standards: Ensured compliance with health, hygiene, and safety standards in all food and beverage operations.
Senior F&B Executive
Max Super Specialty Hospital
Delhi, India
12.2015 - 05.2019
- Food Services: Managed all aspects of food service for patients, including handling patient complaints and ensuring satisfaction.
- Equipment Management: Oversaw kitchen equipment maintenance and functionality.
- Coordination: Worked closely with colleagues to manage food quality and inventory levels.
Restaurant Manager
Whole Foods Café (Max Hospital)
Delhi, India
09.2010 - 12.2015
- Customer Satisfaction: Ensured exceptional customer service and addressed any issues in a diplomatic and courteous manner.
- Inventory and Cost Management: Managed inventory, conducted cost estimates, and made purchasing decisions.
- Compliance: Performed daily inspections to ensure adherence to health, safety, food handling, and hygiene standards.
- Menu Collaboration: Worked with chefs to develop appetizing and profitable menu options.
- Reporting: Maintained sales records, tracked cash receipts, and prepared operations reports.
Education
Senior Secondary - undefined
DelhiIntermediate - Commerce
DelhiB.COM - undefined
Maharaja Agrasen University
UttarakhandSkills
- Operational Management
- Customer Service
- Budgeting and Cost Control
- Strategic Planning
- Team Leadership
- Compliance and Safety
- Quality Assurance
LANGUAGES
English
Hindi
Timeline
Bar Manager
The Irish Pub
07.2023 - 07.2025
Food and Beverage Manager
Max Hospital (Life Pillar Foods Pvt Ltd)
03.2020 - 06.2023
Assistant Manager – Food & Beverage
Fortis Lt. Rajandhall Hospital (Invisible Kitchens)
06.2019 - 02.2020
Senior F&B Executive
Max Super Specialty Hospital
12.2015 - 05.2019
Restaurant Manager
Whole Foods Café (Max Hospital)
09.2010 - 12.2015
Senior Secondary - undefined
Intermediate - Commerce
B.COM - undefined
Maharaja Agrasen University